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Part Time Interactive Video Teller
Company : Ascend Federal Credit Union
Location : Tullahoma, TN, 37388
Job Type : Part Time
Date Posted : 11 January 2026
ABOUT US
Ascend is the largest credit union in Middle Tennessee and one of the largest credit unions in the United States, with over $4 billion in assets. With an occupation-based field of membership, Ascend is focused on the expansion and diversification of the select employee groups it serves, which creates greater security for the credit union and its member-owners. Approximately 650 employees serve more than 260,000 members from 27 Middle Tennessee branch locations, Regional Operations Center, Teller Center and Corporate Headquarters. Ascend recognizes that its employees are critical to the credit union’s sustained success and future growth. Our employees are the face of the credit union and their personal successes fuel the success of the team. Through collaboration between employees, management, our membership and our Board, we fuel an engine that propels the credit union forward.
WHAT WE OFFER
Thank you for your interest in a career with Ascend Federal Credit Union! Being employed by Ascend is vastly different than just holding a job. The credit union prides itself on providing employees rewarding career opportunities, competitive benefits and a unique work culture. The credit union’s commitment to its employees is fostered by its commitment to the member-owners, ensuring dedicated and engaged employees to serve the membership. Ascend’s vision to be the most loved credit union in our market by employees and members alike has earned the credit union distinctions including Federal Credit Union of the Year (NAFCU, 2015), Best Credit Union to Work For (2016-2025) and Training MVP Awards (2015-2025).
WHAT YOU WILL DO EVERYDAY
Under general supervision, but in line with established credit union policies and procedures, provide personalized and consistent service while processing transactions via interactive teller machines. Maintain full knowledge of all member service areas. https://www.youtube.com/embed/BLkt0m_fAPc?si=X5xqrtGuj92wMehS"
Department Hours: Monday - Saturday 7 a.m. - 7 p.m.
#LI-Onsite
HOW YOU WILL MAKE AN IMPACT
- Represent the credit union in a courteous and professional manner by following the Teller Services Center Standards. Provide prompt, efficient and accurate service in the processing of transactions via interactive teller machines.
- Handle member issues including complaints and errors in an acceptable manner.
- Maintain and encourage a good working relationship between the branches with ITMs and the Teller Services Center.
- Cross offer credit union services to members by assessing their needs based on information obtained from member/potential member cues and cross-sell messages in Teller Navigator. Explain the different services and the benefits of each service. Help increase the member’s knowledge about all services in order for the credit union to become the member’s PFI (primary financial institution).
- Receive and review all checks and cash for deposit to various accounts, verifying endorsement and negotiability, cash checks and pay money from various accounts upon verification of member account balances, enter transactions into credit union records via an online computer terminal.
- Perform other teller duties including balancing and make advances on open-end loans.
- Read all internal publications, including HUB and Possibilities.
- Perform other duties as required or assigned.
Please note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. The organization reserves the right to modify, add, or remove duties at any time, with or without notice, to meet business needs.
WHAT YOU WILL NEED TO SUCCEED
Experience:
- Minimum of one year customer service experience.
Education:
- High school graduate or equivalent
Knowledge, Skills and Abilities:
- Look and speak professional and be comfortable in front of a camera.
- Must be accurate in all teller/new account transactions, including cash handling, and have a thorough knowledge of teller operations in order to answer questions and resolve problems.
- Must communicate with members in a positive manner in dealing with member/teller transactions.
- Must be able to manage and prioritize multiple tasks.
- Regular and reliable attendance is required.
- Working knowledge of computer programs including Microsoft Outlook, Word, Excel and the internet.
- Must be able to operate or have ability to be trained to operate related office equipment including calculator, laser printer, receipt printers, computer terminal (PC), multifunction copier, telephone, Interactive Teller equipment and the Teller Now teller platform.
CONNECT WITH US
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Ascend Federal Credit Union is an Equal Opportunity Employer.
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Frequently asked questions
In Tullahoma, a Part Time Interactive Video Teller uses advanced interactive teller machines to handle transactions remotely, blending digital technology with personal service. Unlike traditional tellers, this role demands comfort on camera and proficiency with online teller platforms, offering a unique hybrid banking experience.
Success hinges on strong customer service aptitude, accuracy in cash handling, and the ability to communicate clearly through video interfaces. Familiarity with Microsoft Office and multitasking capabilities are essential to navigate teller software and maintain efficient transaction flows.
Starting as a Part Time Interactive Video Teller can open pathways to roles like full-time teller positions, member services specialist, or even supervisory roles within digital banking. Mastery of interactive video technology also positions candidates well for future fintech-oriented banking roles.
While not mandatory, certifications in customer service or banking operations boost competitiveness. Given Tullahoma’s local banking landscape, familiarity with regional compliance standards and digital transaction protocols is advantageous.
Hourly wages for part-time video teller roles in Tullahoma generally range between $13 and $18, influenced by experience and company benefits. Ascend Federal Credit Union’s market-competitive pay reflects Tennessee’s cost of living and the specialized skill set required.
Ascend offers flexible scheduling within its Monday-Saturday 7 a.m. to 7 p.m. window, accommodating part-time needs. The credit union’s supportive culture encourages work-life balance, ensuring interactive tellers can manage shifts effectively around personal commitments.
Challenges include mastering remote transaction technology and maintaining member engagement through video, requiring strong communication and problem-solving skills. Additionally, handling member concerns promptly while ensuring transactional accuracy is critical to uphold Ascend’s service standards.
Given Ascend’s reputation and growth, part-time interactive video teller roles attract numerous applicants in Middle Tennessee. Candidates with prior customer service experience and digital teller proficiency typically stand out amidst a moderately competitive hiring environment.
Serving a community like Tullahoma means tellers must be adept at personalizing interactions despite the remote interface, understanding local member needs, and fostering trust digitally. Local economic factors also shape transaction types and member service priorities.
Ascend stands out through its emphasis on employee recognition and training excellence, creating a uniquely supportive environment. The role integrates cutting-edge interactive teller technology while maintaining a strong focus on member relationship building, setting it apart from competitors.