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Environmental Services / Custodial Operations Manager 2
Company : Sodexo
Location : Plymouth, MA, 02360
Job Type : Full Time
Date Posted : 12 January 2026
Role Overview
We are the communities we serve!
We are seeking an Operations Manager of Environmental Services, for Beth Israel Hospital, located in Plymouth, Massachusetts. This is a 175 bed hospital, with a staff of 55 client paid. This is a Mid-Day shift position, with alternate weekends and holidays. The role will offer flex hours, with the shifts being 11:00am-8:00pm, rotating weekends from 9:00am-5:00pm and can flex some days to work in the afternoon 2:00pm -11:00pm. This position reports directly into the on-site General Manager.
Our Sodexo Healthcare Environmental Services/Housekeeping teams work to direct custodial operations at healthcare client locations, partnering with them to deliver innovative solutions. These teams also have responsibility for driving client satisfaction by providing stellar customer service via effective communication with all levels of hospital staff, as well as follow-through with action items that impact both client and patient satisfaction.
What You'll Do
- be responsible for driving client and patient satisfaction scores;
- provide a clean and safe environment for patients, visitors and staff and works closely with the Infectious Control department;
- work with the Environment of Care Committee and Infection Prevention Director;
- effectively manages the Unit Operating System; and/or
- support an inclusive workforce.
What We Offer
Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
More extensive information is provided to new employees upon hire.
What You Bring
- have experience leading and managing a team and is a leader who develops and motivates a team to exceed the expectations;
- have experience driving customer service and/or guest satisfaction results in a healthcare environment is preferred;
- have experience effectively managing projects within agreed upon timelines;
- are results and safety driven;
- have in-depth knowledge of housekeeping systems and procedures;
- have 3-5 years previous custodial / housekeeping or similar hospitality management experience, in a hospital or hotel. Healthcare experience preferred but not required;
- are proficient with computers and other technology.
Who We Are
At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.
Qualifications & Requirements
Minimum Education Requirement - Associate's Degree or equivalent experienceMinimum Management Experience - 2 yearsMinimum Functional Experience - 2 years of work experience in Housekeeping, Environmental or Custodial Services
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Frequently asked questions
This position plays a vital role in collaborating with infection prevention teams to maintain a sanitary environment, ensuring patient and staff safety. The manager oversees cleaning protocols that directly impact infection control standards within healthcare facilities in Plymouth, MA.
Exceptional managers motivate teams to exceed expectations while balancing operational efficiency and patient satisfaction. They combine strong communication skills with a deep understanding of housekeeping systems, fostering an inclusive and safety-driven workplace culture.
Managers often juggle staffing schedules, respond to urgent cleaning needs, and coordinate with multiple departments to ensure compliance with health regulations. Handling fluctuating patient volumes and maintaining high client satisfaction levels are daily priorities.
Sodexo emphasizes a people-first culture valuing diversity and inclusion, providing flexible shifts and comprehensive benefits. The company fosters career growth through training and tuition reimbursement while encouraging innovative solutions tailored to healthcare clients.
Sodexo offers flexible scheduling options, wellness programs, and promotes open communication between management and teams. This balance helps managers maintain productivity without compromising staff satisfaction or patient care quality in their facilities.
In Plymouth, MA, environmental services managers in healthcare typically earn between $55,000 and $70,000 annually, depending on experience and qualifications. Sodexo’s compensation aligns competitively with market standards, factoring in education, skills, and tenure.
Certifications like CHESP (Certified Healthcare Environmental Services Professional) or OSHA safety training are highly regarded locally. Plymouth hospitals value candidates who demonstrate commitment to healthcare-specific environmental and safety standards.
While demand for qualified custodial operations managers remains steady, competition can be moderate due to the specialized healthcare environment. Candidates with healthcare experience and leadership skills often have a distinct advantage in this regional market.
Beyond basic supervisory skills, this managerial role requires proven leadership in team development, project management, and driving patient satisfaction metrics. Experience managing complex healthcare cleaning operations and fostering cross-department collaboration is key.
This manager role entails broader operational oversight, strategic planning, and direct reporting to senior management, unlike supervisors who focus mainly on frontline staff coordination. The manager also engages with infection control and environmental committees to align standards.