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Greeter / Counter Desk Attendant
Company : Bowlero
Location : Gaithersburg, MD, 20877
Job Type : Full Time / Part Time
Date Posted : 28 December 2025
Overview
Imagine your ideal job. Now add bowling. And arcade games. And parties every day of the week. This isn’t any ordinary workplace; it’s the beginning of a bowled new career as a Greeter/Counter Desk Associate with Bowlero Corp.
Applicants must be at least 18 years of age to qualify for a position.
WHAT OUR GREETERS/DESK ATTENDANTS DO
Greeters/Desk Attendants set the tone for everyone who enters our doors, giving us our first opportunity to impress our guests and provide them with the kind of “WOW” factor they’ve been looking forward to.
A GREETER/ DESK ATTENDANT’S DAY-TO-DAY
- Be friendly and inviting to our guests in person and over the phone
- Manage the waitlist
- Track availability and assign lanes, shoes & other equipment
- Prepare for leagues
- Ring sales at the counter and follow our cash control procedures
- Promptly notify our mechanics of any pinspotter/pinsetter malfunctions and log these issues
- Assist our guests with basic bowling instruction (no, you don’t need to show them your trick shots, just the essentials)
- Operate our POS system, central panel, computers, and P/A system
WHAT IT TAKES
- Previous related experience required
- HS Diploma or equivalent restaurant/hospitality experience (Optional)
- Proven success in school/previous job experience
- Excellent telephone etiquette
- Must meet the minimum age required by state law to serve alcohol
PERKS (MORE REASONS YOU’LL LOVE YOUR JOB)
- Free Bowling!
- $1 Arcade Play
- 20% off Events
- 50% off Food & Beverages
WORK ENVIRONMENT/PHYSICAL DEMANDS:
- Typical entertainment center environment where you will walk, bend and stand for periods of time, and may lift objects with some assistance.
THE BOWLERO CORP TEAM
With over 350 entertainment destinations spanning North America, our portfolio includes renowned brands like Bowlero, Lucky Strike, AMF, and the Professional Bowlers Association (PBA). As a company, we are committed to diversity, dedicated to our guests, and devoted to making the work-life experience a joy for one another. When work is this much fun, it doesn’t feel like work at all. Join our team of over 12,000 associates and experience the fulfillment of being part of the Bowlero family.
The approximate pay range for this position is $17.15 - $17.54/hr. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and abilities as well as geographic location of the position.
Bowlero offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. More details regarding benefits are available here: www.bowlerocorp.com/careers/benefits
Who We Are
Lucky Strike Entertainment, formerly Bowlero Corp, is one of the world’s premier location-based entertainment platforms. With over 360 locations across North America, Lucky Strike Entertainment provides experiential offerings in bowling, amusements, water parks, and family entertainment centers. The company also owns the Professional Bowlers Association, the major league of bowling and a growing media property that boasts millions of fans around the globe. For more information on Lucky Strike Entertainment, please visit ir.luckystrikeent.com.
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Frequently asked questions
Gaithersburg's entertainment and hospitality scene creates steady demand for front-facing roles like Greeter / Counter Desk Attendant. With multiple venues and family centers nearby, candidates often face moderate competition, making strong interpersonal skills and prior experience valuable for standing out locally.
At Bowlero’s Gaithersburg location, the work culture emphasizes high-energy guest engagement and teamwork. Employees enjoy a lively atmosphere with arcade games and social events, fostering a fun, collaborative environment unmatched by typical hospitality positions in the area.
Mastering clear communication, multitasking between guest interaction and equipment management, and operating POS systems efficiently are critical skills. Familiarity with handling waitlists and basic customer service etiquette ensures smooth daily operations in this role.
Many start as entry-level greeters and, by gaining experience in customer service and operational tasks, transition into supervisory or event coordination roles. The position offers a solid foundation for growth within entertainment venues or broader hospitality management.
Unlike standard desk attendants, this role blends guest greeting with lane and equipment management specific to bowling centers. It requires simultaneous handling of guest check-ins, waitlists, and technical communication with maintenance teams, making it more dynamic.
Bowlero focuses on making greeters the welcoming face of the venue, empowering them with tools to manage lane assignments and resolve issues promptly. This approach ensures guests receive personal attention, creating memorable visits at their Gaithersburg location.
Beyond competitive pay, Bowlero provides perks like free bowling, discounted arcade play, and 50% off food and drinks. These incentives promote employee engagement and reflect the company’s commitment to a rewarding work-life balance.
The hourly wage for this position ranges approximately between $17.15 and $17.54. Actual pay may vary depending on experience and skills, aligning well with hospitality roles in the Gaithersburg region.
Applicants must be at least 18 years old, meeting the legal minimum to serve alcohol. While no specific certifications are mandatory, prior customer service experience is highly valued to ensure readiness for the role’s responsibilities.
This role uniquely combines guest reception with managing bowling equipment and lane assignments, requiring technical awareness alongside hospitality skills. It’s more interactive and operationally involved than standard front desk positions.