Manager, ​Sales and Account Management​

Overview

Cook MyoSite, Inc., part of the Cook Group, Inc. family of companies, is on a mission to make regenerative medicine a part of everyday medicine. We’re investigating our core technology, autologous muscle-derived cells, for the potential treatment of several muscle-related disorders. We at Cook MyoSite have the potential to make a difference in the lives of countless people around the world, and we also have the potential to make a difference in yours. Joining our team is an opportunity to ignite your passion, grow your potential, and define your purpose. If you’re curious, motivated by helping others, and driven by integrity, we invite you to apply.

The Manager, ​Sales and Account Management​ at Cook MyoSite, Inc. is responsible for both leading and managing a team of account and sales managers to align strategies, deliver exceptional service, and drive revenue goals, as well as individually building and maintaining long-term relationships with existing Custom Cell Solutions customers. By combining customer relationship management with team management, the role ensures seamless support, sustained long-term relationships and strategic expansion of key Custom Cell Solutions accounts.

Responsibilities

• Serves as the primary relationship manager for key research accounts, ensuring satisfaction, engagement, and growth.

• Maintains regular communication with customers to address evolving needs, provide updates, and identify upselling or cross-selling opportunities.

• Develops tailored account plans to strengthen long-term relationships and drive renewals.

• Leads and coaches a team of customer service, account management, and sales management professionals to strengthen customer relationships, drive performance, and support business growth.

• Ensures customer inquiries, quotes, orders and issues are handled accurately and timely within the department or addressed directly as may be required.

• Develops and executes account-based sales strategies in collaboration with marketing and product teams to drive revenue growth.

• Tracks and forecasts account activity to support sales planning and achievement of targets.

• Gathers customer feedback to identify product improvements and advocate for service enhancements internally.

• Analyzes customer data and account performance metrics to inform retention and growth strategies.

• Ensures accurate records are maintained in the CRM and provides regular reporting on account health, customer satisfaction, and team performance.

Qualifications

• Undergraduate degree in Life Sciences or Business-related field; Advanced degree preferred

• 7+ years of experience in technical sales, account management, or customer success within the life sciences or research markets; 5+ years of experience managing or leading customer-facing teams

• Experience with muscle cells, muscle research, and muscle related biology/research

• Advanced proficiency in MS Office, specifically, advanced knowledge of Project, Adobe, OneNote, Excel, Word and PowerPoint; Expert in Outlook

• Basic understanding of cGMP, 21 CFR Part 11, and related regulations associated with Bio/Pharmaceutical product manufacturing

Physical Requirements:

• Full time remote position

• Ability to conduct and hear ordinary conversation and telephone communication.

• Must be able to work extended hours beyond normal work schedule to include, but not limited to, evenings, weekends, extended work hours and/or extra work hours, sometimes on short notice as required.

• Ability to work under specific time constraints.

• Must be able to sit at desk, in meetings and/or work on a computer for long or extended periods of time.

• Visual and manual acuity for working with computers and equipment.