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Room Attendant
Company : Highgate
Location : New Orleans, LA, 70130
Job Type : Full Time
Date Posted : 29 December 2025
Compensation Type
HourlyHighgate Hotels
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.
Location
Situated at the end of famed Canal Street, The Westin New Orleans offers stunning views of the mighty Mississippi River and the French Quarter. Guests are just steps from the Shops at Canal Place and Harrah’s Casino and a short walk to the excitement of Bourbon Street and the Ernest N. Morial Convention Center. The hotel features 462 rooms and suites, including a Presidential Suite, with Westin's signature Heavenly® bedding, 34,000-sq-ft of event space, a fully equipped WestinWORKOUT fitness center, a lobby bar Observatory 11 with the best view of the French Quarter anywhere, and a new restaurant Bistro at the Bend.
Overview
The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.
Responsibilities
- Thoroughly clean guestrooms according to standards.
- Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up.
- Remove all trash and dirty linen from guestrooms and hallways.
- Keep all hallways, public areas and closets clean, neat and vacuumed
- Restock housekeeping cleaning cart for next day's use.
- Replenish chemical bottles.
- Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager.
- Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.
- Handle items for “Lost and Found” according to the standards.
- Ensure overall guest satisfaction.
Qualifications
- High School diploma or equivalent and/or experience in a hotel or a related field preferred.
- Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
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Frequently asked questions
Working as a Room Attendant in New Orleans requires stamina to stand for entire shifts and occasionally lift up to 50 pounds. The role involves frequent movement and handling of cleaning supplies, ensuring guest rooms meet high cleanliness standards.
New Orleans’ bustling tourism industry creates steady demand for Room Attendants, especially near popular spots like the French Quarter. Seasonal events may increase hiring temporarily, but the city's vibrant hotel market offers year-round opportunities in housekeeping roles.
Strong communication, attention to detail, and the ability to efficiently manage cleaning tasks are key. Experience with hospitality standards and a customer-focused attitude enhance a Room Attendant’s appeal to employers, particularly in upscale hotels.
Daily duties include thorough cleaning of guest rooms, restocking supplies, handling lost and found items, and ensuring hallways and public areas are tidy. This role demands both efficiency and attentiveness to guest satisfaction.
Highgate emphasizes professional growth by providing ongoing training tailored to hospitality excellence. Room Attendants at the Westin New Orleans benefit from skill development programs designed to enhance service quality and career progression.
Room Attendants in New Orleans typically earn around $12 to $15 per hour, depending on experience and hotel tier. Highgate offers competitive hourly compensation aligned with local market rates to attract quality housekeeping staff.
Highgate’s commitment to innovation and upscale property management sets its Room Attendant positions apart, focusing on detailed guest service and use of proprietary tools to optimize performance, enhancing both employee experience and guest satisfaction.
New Orleans’ unique blend of cultural vibrancy means Room Attendants often engage with diverse guests and participate in a lively hospitality environment. This contrasts with other cities by offering a dynamic, event-rich atmosphere that can influence work pace and guest interactions.
While experience is preferred, many employers in New Orleans, including Highgate, value strong work ethic and communication skills. Entry-level candidates with a willingness to learn can find opportunities, especially if they demonstrate reliability and guest service aptitude.
A frequent misunderstanding is that the job is solely about cleaning. In reality, Room Attendants play a critical role in guest satisfaction through attentiveness, reporting maintenance issues, and ensuring a welcoming environment beyond basic tidiness.