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Room Care Technician
Company : Omni Amelia Island Resort
Location : Richmond, VA, 23219
Job Type : Full Time / Part Time
Date Posted : 31 December 2025
Location
Richmond Hotel
Ideally located in the heart of everything that makes Richmond a unique and special destination, the Omni Richmond Hotel is known for refined Southern hospitality in an elegant and relaxing setting. Nestled within the historic and vibrant Shockoe Slip district, our guests enjoy a location adjacent to timeless architecture, restaurants, nightlife and the scenic James River. The Omni Richmond is at the very center of Richmond's financial and legislative districts, blocks from the Virginia State Capitol.Omni Richmond’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Richmond Hotel may be your perfect match.
Job Description
To ensure a safe, efficient, well-maintained hotel environment while providing maintenance services to guests in a courteous, professional and engaging manner.
Responsibilities
- Performs CARE (Clean and repair everything) in 2-3 guest rooms per day.
- Assist hotel guests with any guest room maintenance issues (plumbing, lighting, electrical, painting, etc)
- Perform preventative maintenance responsibilities on all guest rooms as assigned
- Work as a team to keep the back of house areas and equipment in safe, good working order.
- Clean all work areas after completing job.
- Completion of all assigned work orders and daily tasks.
- Receive direction for house calls via radio.
- Have a thorough understanding of Omni fire alarm procedures and other emergencies.
- Have a thorough understanding of Omni Hotel rules and regulations.
- Have a thorough understanding of OSHA rules and regulations.
- Be familiar with all hotel amenities and hotel facilities
- To be familiar with the inter-relationship between the different departments (to include PBX, Guest Services, Housekeeping, F&B outlets, Banquets, Sales, Engineering and Purchasing)
- Maintain 4 - Star/4 – Diamond Standards of guest service
- Aid guests in locating other areas of the hotel (walk them to destination if possible)
- Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications.
- Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets.
- Effectively operate computer, two way radio, power and hand tools required to complete responsibilities.
- Deliver personalized, memorable guest experiences by utilizing the Power of One
- Perform other duties | special projects as assigned by Engineering Management
Qualifications
- Excellent customer service and problem solving skills
- Able to assess a room and create a finished look for our guests.
- Must possess painting, basic plumbing, basic electrical, minor carpentry, lighting and computer skills.
- Maintain a professional business appearance, attitude, and performance
- Prior building maintenance experience and/or relevant technical training
- Walk, stand, climb, bend, reach over-head, squat and kneel for long periods at a time, as the position requires constant motion. Crawling for short periods of time.
- Move, lift, carry and push items weighing up to 50-100lbs without assistance. Candidates must be able to utilize step stools and ladders effectively.
Virginia Beach, VA
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Frequently asked questions
Room Care Technicians in Richmond, VA typically earn between $31,000 and $38,000 annually, depending on experience and skill set. The Omni Amelia Island Resort aligns compensation with local hospitality standards, rewarding expertise in maintenance and guest services within this competitive market.
Certifications related to basic electrical, plumbing, and safety (like OSHA) are highly regarded in Richmond’s hotel industry. Employers, including Omni, often prefer candidates with technical training that ensures compliance with local safety codes and enhances facility maintenance efficiency.
Mastery of painting, minor carpentry, plumbing, and electrical troubleshooting is critical. Proficiency with equipment and hand tools, combined with the ability to assess and restore guest rooms swiftly, defines the core skill set for a Room Care Technician in a luxury hospitality environment.
At Omni Amelia Island Resort, the position emphasizes personalized guest interaction alongside technical room care. Unlike standard maintenance roles, this job integrates southern hospitality values, requiring technicians to deliver memorable experiences while maintaining 4-star service standards.
Each day involves maintaining 2-3 guest rooms with repairs and cleaning, addressing guest maintenance requests, and collaborating with various hotel departments. The role demands physical activity and attention to safety protocols, ensuring both guest satisfaction and facility integrity.
Richmond’s vibrant hotel scene, especially in districts like Shockoe Slip, has sustained demand for skilled Room Care Technicians. Properties such as Omni Richmond prioritize hiring technicians who can uphold high standards amid increasing tourism and business travel.
Omni fosters a culture of respect and empowerment, blending professional growth with community-oriented hospitality. Room Care Technicians experience supportive training, teamwork, and a workplace atmosphere that values safety, quality service, and employee pride.
Yes, technicians must be well-versed in Omni’s fire alarm and emergency protocols. This preparedness ensures quick, coordinated responses that protect guests and staff, reflecting the company’s commitment to safety in all operational facets.
The position requires frequent standing, bending, climbing ladders, and lifting items up to 100 pounds. Candidates must be comfortable with sustained physical activity and maneuvering in tight spaces to efficiently maintain guest rooms and back-of-house equipment.
Omni equips technicians with radios and comprehensive training to quickly respond to guest concerns. This system encourages proactive communication, ensuring timely solutions and reinforcing the resort’s reputation for attentive, personalized service.