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Bank Clerk
Company : Ascend Federal Credit Union
Location : Brentwood, TN, 37027
Job Type : Full Time / Part Time
Date Posted : 23 December 2025
About Us
Ascend is the largest credit union in Middle Tennessee and one of the largest credit unions in the United States, with over $4 billion in assets. With an occupation-based field of membership, Ascend is focused on the expansion and diversification of the select employee groups it serves, which creates greater security for the credit union and its member-owners. Approximately 650 employees serve more than 260,000 members from 27 Middle Tennessee branch locations, Regional Operations Center, Teller Center and Corporate Headquarters. Ascend recognizes that its employees are critical to the credit union’s sustained success and future growth. Our employees are the face of the credit union and their personal successes fuel the success of the team. Through collaboration between employees, management, our membership and our Board, we fuel an engine that propels the credit union forward.
What We Offer
Thank you for your interest in a career with Ascend Federal Credit Union! Being employed by Ascend is vastly different than just holding a job. The credit union prides itself on providing employees rewarding career opportunities, competitive benefits and a unique work culture. The credit union’s commitment to its employees is fostered by its commitment to the member-owners, ensuring dedicated and engaged employees to serve the membership. Ascend’s vision to be the most loved credit union in our market by employees and members alike has earned the credit union distinctions including Federal Credit Union of the Year (NAFCU, 2015), Best Credit Union to Work For (2016-2025) and Training MVP Awards (2015-2025).
Overview
Under general supervision, but in line with established credit union policies and procedures, provide personalized and consistent service, creating a positive member experience, when processing transactions via interactive teller machines. Maintain full knowledge of all member service areas.
#LI-Onsite
Responsibilities
- Represent the credit union in a courteous and professional manner by following the Teller Service Center Standards. Provide prompt, efficient and accurate service in the processing of transactions via interactive teller machines.
- Receive and review all checks and cash for deposit to various accounts, verifying endorsement and negotiability; cash checks and pay money from various accounts upon verification/confirmation of the member and the account balances; enter transactions into credit union records via an online computer terminal.
- Receive and inspect checks to identify risk areas for fraud. Determine the proper check hold and attempt to verify the negotiability of suspicious checks. Report all findngs to a manager for follow up.
- Perform other teller duties including balancing and make advances on open-end loans.
- Handle member issues including complaints and errors in an acceptable manner.
- Maintain a basic working knowledge of the ITM (interactive teller machine) Troubleshooting Guide.
- Maintain a good working knowledge of Network Manager, TellerNow, and Active Teller systems.
- Keep direct supervisor informed of all machine and equipment errors or issues.
- Maintain and encourage a good working relationship between the branches with ITMs and the Teller Service Center.
- Cross offer credit union services to members by assessing their needs based on information obtained from member/potential member cues and the Enhanced Member Verification in Episys. Explain the different services and the benefits of each service. Help increase the member’s knowledge about all services in order for the credit union to become the member’s PFI (primary financial institution).
- Follow policy and procedures related to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and Office of Foreign Assets Control (OFAC) daily to ensure compliance with current regulations. Assist with/verify all CTRs for accuracy.
- Assist members with the following services as needed: Handle account inquiries and refer new accounts to the financial center most convenient to the member/potential member; perform general account maintenance; refer potential SEG’s for follow up with marketing; block and reorder debit and ATM cards; order drafts through Harland’s internet site; change addresses, phone numbers, and e-mail address when requested; complete member disputes when applicable.
- Complete all required annual training.
- Actively participate in credit union marketing promotions.
- Read all internal publications including HUB and Possibilities.
- Perform other duties as required or assigned.
Please note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. The organization reserves the right to modify, add, or remove duties at any time, with or without notice, to meet business needs.
Qualifications
Education
- High school graduate or equivalent
Work Experience
- 1-3 years customer service experience is required
Knowledge, Skills, and Abilities
- Look and speak professional and be comfortable in front of a camera.
- Must be accurate in all teller/new account transactions, including cash handling, and must have the ability to be trained to have a thorough knowledge of teller operations in order to answer questions and resolve problems.
- Must communicate with members in a positive manner in dealing with member/teller transactions.
- Must be able to manage and prioritize multiple tasks.
- Working knowledge of computer programs including Microsoft Outlook, Word, Excel and the internet.
- Must be able to operate or have ability to be trained to operate related office equipment including calculator, laser printer, receipt printers, computer terminal (PC), multifunction copier, telephone, Interactive Teller equipment, the Teller Now teller platform and Active Teller platform.
- Regular and reliable attendance is required.
- Must be able to to work as part of a team in a fast pace environment.
- Possession of a valid, unrestricted driver's license.
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Ascend Federal Credit Union is an Equal Opportunity Employer.
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Frequently asked questions
Brentwood’s financial sector is steadily growing, and Ascend Federal Credit Union actively seeks bank clerks to enhance member services. The region’s demand for skilled clerks reflects a competitive yet opportunity-rich hiring environment for candidates with customer service experience and attention to detail.
Bank Clerks at Ascend FCU in Brentwood juggle multiple tasks including transaction accuracy, fraud detection, and member inquiries. Handling interactive teller machines and cross-selling services requires multitasking skills and a professional demeanor to maintain smooth operations and positive member interactions.
A Bank Clerk must hone precision in cash handling, familiarity with digital teller platforms, and strong communication abilities. Emphasis on regulatory compliance like AML and BSA ensures clerks can identify risks while offering personalized service tailored to member needs.
Brentwood’s smaller scale banking environment offers more personalized member interaction and potentially less turnover, fostering long-term relationship building. Compared to big cities, clerks here might experience a more community-focused culture and potentially less pressure, balancing efficiency with a friendly approach.
While a high school diploma suffices, certifications like NACHA payments or training in anti-money laundering can enhance a candidate’s profile locally. Brentwood credit unions value compliance knowledge and customer service excellence, making such credentials advantageous during hiring.
Entry-level Bank Clerks in Brentwood typically earn between $30,000 and $38,000 annually, depending on experience and certifications. Ascend Federal Credit Union offers competitive compensation aligned with the local market to attract proficient candidates passionate about member service.
Ascend FCU supports career development by encouraging cross-training and promotion from within. Bank Clerks gain exposure to various banking systems and compliance protocols, positioning them for advancement into financial service roles or management paths within a collaborative work culture.
Ascend invests in continuous training programs covering interactive teller machine operations, regulatory compliance like BSA/AML, and customer service techniques. Regular refresher courses and access to internal resources empower Bank Clerks to maintain accuracy and adapt to evolving financial regulations.
The Ascend Bank Clerk position emphasizes community engagement, personalized member experiences, and a collaborative environment. Unlike typical bank office jobs, it integrates interactive technology with traditional teller responsibilities, fostering a dynamic role that supports both operational efficiency and member satisfaction.
Ascend’s culture centers on teamwork and member-first values, which creates a supportive atmosphere for Bank Clerks. Employees are recognized for driving member loyalty, with ongoing encouragement to contribute ideas and participate in marketing efforts, making each day varied and rewarding.