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Merchandise Associate
Company : Roche Bros.
Location : Norwood, MA, 02062
Job Type : Full Time / Part Time
Date Posted : 23 December 2025
Overview
Wrap and price product, service customers, and maintain meat display cases. General product and value added to meat entrée preparation. Grind hamburger, receive meat deliveries, and sanitation duties while maintaining great customer service.
Minimum Qualifications
- Must be at least 18 years of age to use equipment/tools
- Demonstrate capability to interact with customers.
- Neatness in appearance, with a pleasant, outgoing, self-motivated personality.
- Must be able to read, write, speak, and understand English, with the ability to follow instructions.
- Ability to work a schedule based on the business needs of the store location.
- Authorized to work within the U.S.
Responsibilities
The list of essential functions is not exhaustive and may be supplemented as necessary by the company.
- Provide continuous attention to customer needs at the service counter.
- Commit to the “Golden Rule” and work with other associates to build a strong meat team.
- Achieve the highest associate morale in the industry by working in a style that is Respectful, Supportive and Totally Team Oriented (RSTO).
- Be knowledgeable of all meat products and offer suggestions.
- Stock and rotate all products in display cases and storage area. Keep all meat merchandise rotated in accordance with company policy and product code dates and always make use of the oldest products first (first in, first out).
- Properly tray, wrap, weigh, and accurately price merchandise.
- Keep work area swept clean, orderly and free from safety hazards; report any hazards immediately to management.
- Keep back room, cooler, freezer, fans, drains, and display cases organized and clean. Along with monitoring the correct temperature and reporting refrigeration failure immediately to management.
- Practice the “Cleaner’s Creed” and proper sanitation procedures.
- Exercise safe food handling practices, lifting, moving, and proper safety practices on all equipment and tools. (must be at least 18 years old to use equipment and tools).
Secondary Job Functions:
- Perform price changes, along with making and putting up signs.
- Notify management of associate theft, customer shoplifting, unauthorized mark downs or property defacement.
- Successful completion of the onboarding/e-learnings and checklist within 30 days of hire/entering the department.
- Other duties as assigned by management.
Physical Demands: (per work day)
The physical demands and safety risk factors of the job listed below may occur during each work shift and are listed according to their frequency.
Physical Demands
Frequency
Sitting, balancing, fingering, and crawling.
0% (N) Never
Climbing up to 12 feet, stooping, kneeling, crouching, feeling, talking, and smelling.
1-33% (O) Occasionally
Carrying and lifting up to 80 lbs, pushing and pulling up to 400 lbs, handling, and bending.
34-66% (F) Frequently
Standing and walking on a title or concrete floor, reaching at waist or overhead, seeing, and hearing.
67-100% (C) Continuously
Safety Risk Factors
Frequency
Hazardous cleaning solutions.
0% (N) Never
Contact with skin irritant, toxic exposure (see material safety data sheet), nuisance dust, fumes, and sprays.
1-33% (O) Occasionally
Loud noise, twisting of back and neck, slippery and cluttered floor surface.
34-66% (F) Frequently
Hazardous equipment (mechanical moving parts) and contact with sharp objects.
67-100% (C) Continuously
Machines, tools, and equipment utilized:
Hamburg grinder, automatic wrapping machine, needle machine, cube machine, band saw, slicer, knives, needle machine, pressure washer, pallet jack, power jack, pricing gun, scale, and trash compactor.
Repetitive Action:
Continuous movement of entire body.
Working Conditions: Working environment is inside and possibly outside within cold temperatures that may be wet.
Hiring Range: In accordance with MA Pay Transparency requirements, the following represents a good faith estimate of the hiring range for this position. At Roche Bros., we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to education, experience, qualifications, and internal equity. The hiring range for this position is $15.40 - $20.10 per hour.
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Frequently asked questions
Norwood’s retail landscape emphasizes strong customer service and teamwork, especially in grocery settings like Roche Bros. Associates here often balance product handling with community engagement, benefiting from local customer loyalty. Compared to busier urban centers, the pace might be steadier but still demands careful attention to product rotation and sanitation.
Roche Bros. associates in Norwood encounter a blend of suburban clientele needing personalized service and strict adherence to food safety standards. Seasonal fluctuations and local supplier schedules can impact inventory tasks, requiring adaptability. Additionally, maintaining compliance with Massachusetts’ specific labor and safety regulations is essential.
Success in this role requires more than stocking; proficiency in customer interaction, knowledge of meat products, and safe equipment handling are crucial. Developing organizational skills to manage inventory rotation and sanitation practices ensures product quality and workplace safety, setting strong associates apart.
Merchandise Associates often advance to roles like assistant merchandiser or merchandise specialist by honing product expertise and leadership abilities. Demonstrating reliability in safety and customer service at Roche Bros. can open doors to supervisory positions, making this role a stepping stone in retail management.
Daily tasks include wrapping, weighing, and pricing meat products accurately, maintaining display cleanliness, and rotating stock using first-in-first-out principles. Associates also interact with customers to recommend products, requiring multitasking between service and meticulous product handling.
Roche Bros. fosters a 'Respectful, Supportive, and Totally Team Oriented' work culture to maintain high morale and efficient collaboration. This environment is vital for handling perishable goods safely and delivering excellent customer service, ensuring associates support one another in a demanding retail setting.
Norwood’s retail sector shows steady demand for Merchandise Associates due to consistent grocery needs. Roche Bros. attracts candidates valuing team culture and food safety expertise, making the hiring process moderately competitive. Local applicants with prior retail or meat handling experience often have an advantage.
The advertised pay range for this position is $15.40 to $20.10 per hour, reflecting Massachusetts’ pay transparency standards. Actual wages depend on experience, qualifications, and internal equity but align with regional retail pay scales for similar meat merchandising roles.
Safety is integral at Roche Bros., with associates trained in proper food handling, equipment use, and sanitation procedures. Associates must be at least 18 to operate machinery like grinders and band saws, minimizing risk. Continuous monitoring of temperature controls and immediate hazard reporting also ensure workplace safety.
Beyond competitive pay, Roche Bros. emphasizes a team-oriented environment that values respect and support among associates. Opportunities to complete onboarding e-learnings and ongoing training foster professional growth. The company’s commitment to a clean, organized workspace also contributes to a positive daily experience.