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Concierge
Company : American House Senior Living Communities
Location : Chattanooga, TN, 37421
Job Type : Part Time
Date Posted : 4 January 2026
Concierge Position Summary
Under the general direction of the Executive Director, primary responsibilities include, but are not limited to, the overall management/integrity of the building during weekends and as scheduled.
Primary Responsibilities for Concierge:
- Ensure the highest quality of customer service is available for our residents
- Answers a multiline telephone, screens and directs calls
- Greets guests and residents entering the building and may direct to correct destination
- Respond and address to any resident concerns which arise during shift
- Provides general administrative and clerical support
- Schedules appointments
- Receive and sort mail and deliveries
- Must be proficient in word processing, spreadsheets, and email
- Responsible for carrying out any emergency procedures required during shift
- Responsible to be knowledgeable and successful using the BILD sales system
- Responsible for running or overseeing weekend activities
- Notifies Executive Director of emergency situations
- Notes areas or articles in need of repair and reports to Assistant Director
- Other duties as assigned by Executive Director
Company Overview
Founded in 1979, American House Senior Living Communities’ vision is to provide high-quality housing for senior at a price affordable for retirees and their families. That vision of excellence has endured for nearly 40 years and expanded to serve residents at a number of senior housing communities. Our mission is to enrich the lives of those we serve, providing an environment that fosters meaningful relationships. Our vision is to be an innovative senior housing company that created sustainable excellence and stakeholder value, with an unparalleled commitment to passionate care provided by compassionate people.
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Frequently asked questions
Chattanooga's growing senior living market, including providers like American House, leads to steady demand for concierge professionals. Local employers often seek candidates with strong customer service and administrative skills, creating promising openings for those interested in community-focused concierge careers.
Weekend shifts in Chattanooga senior communities often require multitasking between guest services, emergency responses, and activity coordination. Concierges must adapt to quieter yet unpredictable environments, ensuring residents' safety and satisfaction during off-peak hours.
Concierges in senior living focus heavily on resident well-being, emergency handling, and administrative tasks, unlike hotel concierges who prioritize guest entertainment and local recommendations. Proficiency in clerical software and empathetic communication are key differentiators in Chattanooga’s care-oriented roles.
Starting as a concierge here opens avenues toward administrative coordination or resident services management. Demonstrating reliability, tech skills with systems like Bild Sales, and leadership in weekend activities can help advance within Chattanooga’s senior housing organizations.
While no strict certifications are mandated, familiarity with emergency procedures and basic administrative training is highly valued. Certifications in first aid or senior care awareness can boost a candidate’s profile in Chattanooga’s competitive concierge job market.
American House emphasizes compassionate care blended with operational oversight, especially during weekends. Their concierge role integrates customer service excellence with building management responsibilities, offering a distinctive blend of resident engagement and emergency readiness.
The concierge position involves using the Bild Sales system for resident services and handling multi-line calls, emails, and scheduling through advanced word processing and spreadsheet tools. This tech integration ensures streamlined communication and efficient resident support.
Concierge salaries in Chattanooga typically range from $28,000 to $36,000 annually, depending on experience and responsibilities. Given the senior living context, roles often include weekend premiums and potential bonuses linked to resident satisfaction and operational duties.
Chattanooga offers a mix of public transit and accessible roadways, making most senior living communities reachable by car or bus. Concierges benefit from convenient parking and relatively short commutes, which supports reliability for weekend and varied shifts.
During a shift, concierges manage guest greetings, phone call routing, resident concerns, mail sorting, and oversight of weekend activities. They also assist with emergency protocols and liaise with management to maintain building integrity and resident satisfaction.