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Room Attendant
Company : Highgate
Location : Columbia, MD, 21045
Job Type : Full Time
Date Posted : 29 December 2025
Compensation Type
HourlyHighgate Hotels
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
Location
Hampton Inn Columbia8880 Columbia 100 PkwyColumbia, MD 21045Overview
The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.
Responsibilities
- Thoroughly clean guestrooms according to standards.
- Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up.
- Remove all trash and dirty linen from guestrooms and hallways.
- Keep all hallways, public areas and closets clean, neat and vacuumed
- Restock housekeeping cleaning cart for next day's use.
- Replenish chemical bottles.
- Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager.
- Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.
- Handle items for “Lost and Found” according to the standards.
- Ensure overall guest satisfaction.
Qualifications
- High School diploma or equivalent and/or experience in a hotel or a related field preferred.
- Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
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Frequently asked questions
Working as a room attendant in Columbia, MD involves regular lifting up to 50 pounds and standing for long shifts. This role requires stamina and the ability to manage physically intensive tasks, reflecting the typical demands found in housekeeping positions within the hospitality sector here.
While formal certifications aren’t always mandatory for room attendants in Maryland, obtaining hospitality or cleaning certifications can enhance employability. Local employers, including those in Columbia, value candidates familiar with industry standards and safety protocols.
Expect to maintain guest rooms meticulously, restock supplies, manage linen and trash removal, and report maintenance issues promptly. Attention to detail and guest satisfaction are paramount in Highgate’s hospitality environment to uphold their high standards.
Highgate emphasizes innovative hospitality management and utilizes advanced revenue and operational tools. Room attendants here contribute to a digitally savvy and guest-focused culture, differing from more traditional hotel housekeeping roles.
Room attendants in Columbia typically earn between $12 to $16 per hour, with Highgate offering competitive hourly wages aligned with regional standards and experience levels, reflecting the company’s commitment to fair compensation.
Columbia’s hospitality sector shows steady demand for room attendants due to its active hotel industry. Seasonal tourism and business travel contribute to consistent hiring opportunities, making it a viable job market for housekeeping roles.
Room attendants at Highgate play a crucial role in guest satisfaction by ensuring rooms are spotless and well-stocked, promptly addressing maintenance needs, and providing courteous service, which aligns with the company’s guest-centric approach.
Successful room attendants combine physical endurance with sharp attention to detail, effective communication, and a proactive attitude toward guest needs and room upkeep, traits highly valued in Columbia’s competitive hospitality landscape.
Starting as a room attendant can lead to roles like housekeeping supervisor or front-of-house positions. Experience gained in Columbia’s hotels, including those operated by Highgate, can pave the way for growth within the hospitality field.
The Hampton Inn Columbia is centrally located with good access to major roads, making commutes manageable by car or public transit. However, traffic during peak hours may affect travel times, so planning accordingly is advisable.