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Housekeeping Room Attendant
Company : Omni Amelia Island Resort
Location : Charlotte, NC, 28202
Job Type : Full Time / Part Time
Date Posted : 13 January 2026
Location
Charlotte Hotel
The Omni Charlotte Hotel envelopes you in comfort with a touch of genuine North Carolina hospitality. Centrally located in the heart of Charlotte’s financial district, the AAA four-diamond hotel is the perfect destination for convenience to area businesses or to explore countless attractions. Linked to 12 city blocks via sky bridge, the Omni Charlotte Hotel is moments away from the Blumenthal Performing Arts Center, Discovery Place, the Charlotte Convention Center, and the EpiCentre entertainment district.
Omni Charlotte’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Charlotte Hotel may be your perfect match.
Job Description
The Room Attendant will service vacant or occupied guest rooms in accordance with Omni Standards.
Responsibilities
- Complete full service for assigned number of rooms within allotted time
- Keep housekeeping supply cart neat and organized at all times
- Remove room service tables and trays from guest rooms and place in designated service landing areas
- Maintain guest hallways neat and free of linen at all times
- Check all equipment prior to and after its use to ensure that it is in good working order
- Place room attendant “In room” sign on the outside of guest door while room is being serviced
- To be thoroughly knowledgeable of Room Attendant Moments of Service scenarios, and execute to standard.
- Adhere to PDQ standards
- Position housekeeping cart in front of guest room door when servicing vacant rooms. Ensure guest room door is shut while servicing a vacant guest room. When servicing an occupied guest room ensure guest room door is open.
- Follow guest identification procedures before letting persons into guest rooms
- Ensure all lost and found items are logged appropriately
- Be familiar with guest scenarios and follow-up on all guest requests and concerns, effectively adhering to the service recovery process
- To be thoroughly knowledgeable Housekeeping Moments of Service scenarios, and execute to standard.
- Be familiar with all hotel amenities (to include Wireless Internet, Select Guest Program, Frequent Flyer Mileage Program, Laundry Services, and Omni Kids Program)
- To be familiar with all hotel facilities (F&B outlets, Business Center, Fitness Center, Concierge Lounge, Outdoor Pool, Meeting Space, Parking Garage)
- To be familiar with the inter-relationship between the different departments (to include PBX, Guest Services, Housekeeping, F&B outlets, Banquets, Sales, Engineering and Purchasing
- Maintain Four Diamond Standards of guest service
- Aid guests in locating other areas of the hotel (walk them to destination if possible)
- Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications.
- Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets.
- Be pleasant, smile and greet all guests, using surnames when obtained
- Be actively engaged with our guests. Identify the needs of our guests and meet these needs, aiming to exceed expectations at every opportunity.
- Deliver personalized, memorable guest experiences by utilizing the Power of One
- Perform other duties | special projects as assigned by Housekeeping Management
Qualifications
- Customer service and verbal communication skills
- Maintain professional, friendly demeanor
- Possess a high standard of cleanliness and organization
- Prior housekeeping experience required or other relevant environmental services experience
- Stand or walk for an extended period or for an entire work shift. Requires frequent bending, reaching overhead and squatting.
- Lift, carry, and place objects weighing up to 30 lbs without assistance. Push/pull objects weighing up to 75 lbs without assistance.
- Must live within 100 miles of the hotel location.
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP’s Pay Transparency Nondiscrimination policy statement. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
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Frequently asked questions
Charlotte's vibrant financial and entertainment hubs mean a steady flow of guests, requiring Housekeeping Room Attendants to efficiently manage room turnovers while maintaining high cleanliness standards. The dynamic environment demands agility and attention to detail to meet the expectations of visitors in this AAA four-diamond setting.
Yes, the role involves extended periods of walking and standing, frequent bending, reaching, and lifting objects up to 30 pounds. Being physically fit helps, especially since hotel guests expect prompt, thorough service in a fast-paced environment like Charlotte’s Omni Amelia Island Resort.
Unlike general hospitality positions, Housekeeping Room Attendants focus exclusively on guest room cleanliness and upkeep, ensuring rooms meet four-diamond standards. This role requires detailed knowledge of hotel amenities and guest interaction protocols, especially in a major hotel like Omni Charlotte.
Omni fosters respect, gratitude, and empowerment, creating a supportive atmosphere for attendants. This culture encourages personalized guest care and teamwork, which elevates job satisfaction and helps attendants deliver memorable stays in a highly regarded Charlotte property.
Attendants can advance to supervisory or assistant manager roles by demonstrating leadership, mastery of service standards, and effective guest interaction. Omni values internal growth, so gaining experience here can open doors to higher hospitality management positions locally.
Omni’s connection to multiple city blocks and proximity to entertainment venues offers a vibrant workplace but demands timely service during peak events. Housekeeping here benefits from comprehensive training and a strong service culture, setting it apart from more standard hotel roles.
Charlotte’s hospitality sector is growing, so demand for reliable housekeeping staff is steady. Candidates with prior experience, physical stamina, and knowledge of local hotel standards—like those at Omni—are favored. Highlighting flexibility and guest service skills improves competitiveness.
Yes, proximity is important due to the physical nature and scheduling demands of the role. Being local reduces commute stress, enhances punctuality, and aligns with Omni’s preference for candidates who can reliably support daily operations in the fast-paced Charlotte hotel scene.
In Charlotte, Housekeeping Room Attendants typically earn between $12 and $16 per hour depending on experience. Omni’s four-diamond status often aligns with the higher end, reflecting the skill and professionalism expected to maintain their guest service standards.
Omni integrates comprehensive training and a strong service culture focused on personalized guest experiences, setting it apart. Attendants are empowered to engage actively with guests and collaborate across departments, enhancing both work environment and guest satisfaction.