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IT Tech Support | Seasonal Part-Time | Dr. Phillips Center for the Performing Arts
Company : SPECTRA
Location : Orlando, FL, 32801
Job Type : Part Time
Date Posted : 9 January 2026
Oak View Group
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Position Summary
IT Tech Support plays a critical role in supporting seasonal operations, particularly during high-traffic holiday events in the Front Yard area. This position ensures the reliability and performance of point-of-sale (POS) systems, network infrastructure, and software applications that are essential for smooth guest experiences. As the Front Yard becomes a hub for festive activities throughout the holiday season, the IT Tech Support team works proactively to troubleshoot technical issues, implement system updates, and provide on-site support to F&B staff, helping maintain seamless service during peak event times.
This is a seasonal role from November 13, 2025 to January 13, 2026.
This role pays an hourly rate of $25.00 - $30.00
This position will remain open until December 31, 2025.
Responsibilities
- Installation and Configuration: install and configure POS hardware and software components, ensuring that all systems are operational and meet user needs.
- Troubleshooting and Support: diagnose and resolve hardware and software issues, providing technical support to users and act as the first point of contact for IT-related problems.
- System Maintenance: Regular maintenance tasks include performing system backups, updates, and upgrades to ensure optimal performance and security of IT systems.
- User Training: train users on new systems and software, ensuring that staff can effectively utilize technology in their roles.
- Documentation: manage technical documentation, including system configurations, user manuals, and troubleshooting guides, to maintain a clear record of IT operations.
- Network Management: responsible for setting up and maintaining network infrastructure, including routers, switches, and cabling.
- Security Management: implement and manage security measures, such as antivirus software and firewalls, to protect the organization’s data and systems from threats.
Qualifications
- 2–3 years of experience in IT technical support or a similar role.
- Hands-on experience with enterprise systems, including:
- Oracle for financial and operational processes.
- Square for point-of-sale and payment processing.
- FreedomPay for secure payment solutions and integrations.
- Strong understanding of payment workflows and transaction security.
- Ability to troubleshoot and optimize system performance across multiple platforms.
- Excellent communication and problem-solving skills for cross-functional collaboration.
- Preferred: Relevant IT certifications (e.g., CompTIA A+, Network+, or vendor-specific POS certifications).
Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
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Frequently asked questions
Seasonal IT Tech Support roles in Orlando, especially at busy venues like Dr. Phillips Center, experience heightened demand during holidays due to increased event traffic. This surge requires quick troubleshooting of POS and network issues to maintain smooth operations, making workload more intense but also highly engaging during peak festive periods.
Supporting POS systems in a live event environment involves managing high transaction volumes and integrating secure payment methods like Square and FreedomPay. Expect to resolve connectivity glitches swiftly and maintain transaction security to ensure seamless guest experiences during high-attendance events.
Seasonal tech support positions often serve as gateways to permanent roles by offering hands-on experience with enterprise systems like Oracle and payment platforms. Demonstrating strong problem-solving and communication skills during the seasonal tenure can open pathways to more advanced IT specialist careers within the entertainment technology sector.
Certifications like CompTIA A+ and Network+ are highly valued in Orlando’s live event tech scene. These validate competencies in hardware troubleshooting and network management, aligning well with venue requirements such as those at Dr. Phillips Center, where secure and reliable system operation is critical.
Orlando’s vibrant event and entertainment industries create a steady demand for part-time IT support roles, but competition remains moderate due to the city’s growing tech ecosystem. Candidates with event-specific tech experience and payment system knowledge often gain an edge over general IT applicants.
Positions like the IT Tech Support role at SPECTRA’s Dr. Phillips Center offer between $25.00 and $30.00 per hour. This rate reflects seasonal demand and the specialized skills required to maintain POS and network systems during peak event periods in Orlando.
IT Tech Support works closely with F&B teams to ensure point-of-sale systems operate flawlessly, enabling swift transactions. This partnership involves on-the-spot troubleshooting and user training, fostering efficient service delivery and minimizing guest wait times during busy event days.
SPECTRA emphasizes cross-functional skill development, often providing on-site training in POS software and network security during seasonal roles. This hands-on approach equips IT support staff with practical expertise applicable to broader technology support careers in entertainment venues.
Expect to set up and maintain routers, switches, and cabling critical for venue connectivity. Ensuring robust network performance supports everything from ticketing to payment processing, which is essential for smooth operations during high-traffic, seasonal events at Dr. Phillips Center.
Unlike healthcare IT roles focused on patient data security and clinical systems, SPECTRA’s seasonal IT support prioritizes live event tech like POS systems and network uptime under fast-paced conditions. The role demands adaptability to fluctuating event schedules and a guest-centered service mindset.