Risevoic
Cleaning Associate
Company : Highgate
Location : Worcester, MA, 01610
Job Type : Full Time / Part Time
Date Posted : 24 December 2025
Compensation Type
HourlyHighgate Hotels
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
Location
Residence Inn Franklin
4 Forge PkwyFranklin, MA 02038Overview
The House Attendant is responsible for the maintenance and cleanliness of all assigned areas and equipment. He/she is also responsible for delivering items to guestrooms (express checkout, newspapers – property specific, etc.). Starting $15.00 p/h
Responsibilities
- Buff marble floors daily according to hotel standards.
- Shampoo carpets in the public areas according to hotel standards.
- Shampoo furniture as needed.
- Handle all requests for luggage assistance in a friendly, efficient and courteous manner.
- Handle items for "Lost and Found" according to hotel standards.
- Clean guestrooms as needed.
- Have knowledge of and assist in all emergency procedures.
- Maintain hotel equipment in proper working order.
- Maintain storage of hotel equipment in proper area.
- Complete special projects as assigned by the Housekeeping Manager.
- Ensure overall guest satisfaction.
Qualifications
- High School diploma or equivalent and/or experience in a hotel or a related field preferred.
- Must be able to exert up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
- Ability to stand during entire shift.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Cambridge, MA
Top trending job titles hiring now
Popular Searches for Cleaning Associate
Frequently asked questions
Working as a Cleaning Associate in Worcester requires solid physical stamina, including frequent lifting of up to 50 pounds and standing throughout shifts. This role suits individuals comfortable with active tasks like buffing floors and handling luggage, aligning with local hospitality standards.
While formal certifications aren’t always mandatory for cleaning positions in Worcester, having training in safety protocols or hospitality sanitation can boost your candidacy. Local employers often value knowledge of emergency procedures and equipment maintenance.
A Cleaning Associate typically handles comprehensive upkeep, including marble floor buffing, carpet shampooing, and guestroom cleaning. Their duties go beyond basic sanitation, requiring equipment care and guest interaction, making the role integral to hotel guest satisfaction.
Worcester’s hospitality industry shows steady demand for cleaning specialists due to a robust hotel presence. Competitive applicants usually demonstrate reliability, physical readiness, and effective communication, setting them apart in a moderately active hiring environment.
Prospective cleaning associates should develop physical endurance, attention to detail, and courteous communication skills. Familiarity with hotel safety standards and basic equipment handling will enhance job performance and career growth in Worcester’s hospitality field.
Highgate emphasizes a blend of traditional cleaning tasks with guest service and equipment upkeep, promoting a thorough and guest-focused environment. Their global hotel portfolio encourages associates to adapt to diverse property standards while maintaining consistent quality.
Highgate provides tailored onboarding and ongoing training emphasizing safety, emergency response, and high-standard cleaning techniques. This ensures cleaning associates meet brand expectations while fostering professional growth within their hotel network.
Starting pay for Cleaning Associates at Highgate’s Residence Inn in Franklin is around $15.00 per hour, aligning with regional hospitality wage standards. Compensation often reflects experience and adherence to company quality benchmarks.
Absolutely. Many start as cleaning assistants and progress to supervisory roles by gaining expertise in facility maintenance, guest relations, and emergency protocols. Worcester’s hospitality market supports such growth with varied hotel brands and management companies.
The commute between Worcester and Franklin typically takes about 30-40 minutes by car, which can impact shift start times. Planning travel accordingly helps maintain punctuality, essential for cleaning associates responsible for timely room readiness and guest satisfaction.