Operations Manager | Full-Time | Hilliard Center

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

Under the supervision of the Director of Operations, the Operations Manager manages and coordinates the day-to-day operations of the facility (arena and exhibition hall/meeting rooms), including engineering, maintenance, set-up/changeovers, custodial/housekeeping and grounds keeping. Provides overall administrative planning, direction, and policies to operating managers maintaining the highest quality service program to ensure client satisfaction. Assists in the development and management of annual Operations Department budget and Capital Project planning/execution. Provides overall department management assistance to the Director of Operations.

This role pays an annual salary of $45,000-$55,000

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)

This position will remain open until December 31, 2025.

About the Venue

The Hilliard Center is an entertainment complex owned by the city of Corpus Christi and managed by OVG with OVG Hospitality. The complex is in downtown Corpus Christi, Texas and consists of an arena, auditorium, and convention center. The facility hosts numerous conventions, trade shows, exhibitions, live performances, and sporting events. Located directly on the beautiful Corpus Christi Bay downtown, The Hilliard Center is flexible for any group offering complimentary Wi-Fi and premium food and beverage options.

Responsibilities

• Oversees daily operation and maintenance of the facility and all systems. This includes HVAC, sound, lighting, fire protection, life safety, workplace safety, communications, video boards, etc.
• Schedules and oversees Changeover Supervisors, Housekeeping Supervisors, Building Mechanics, Building Services staff, etc.
• Provide support and management oversite of Custodial services including daily cleaning, pre-event, event and post-event cleaning, day-to-day operations
• Manage preventative maintenance program for all facility assets by tracking, logging, scheduling, monitoring all facets to extend life of equipment and systems additionally provide hands on assistance to maintenance staff as necessary to complete necessary duties.
• Oversee the administration of all part time staff: Hire, train, evaluate, and motivate
• Provide support and management oversite of the Changeover team: event set-up and tear-down, i.e. basketball floor, stage risers, chairs, signs, etc.
• Assists in negotiation and administration of contracts with outside vendors including pest control, scoreboard systems, seasonal landscaping, etc.

Qualifications

• Minimum of 3-5 years’ experience in an operations position in arena, convention center or public assembly facility with knowledge of set up, housekeeping, maintenance, and event coordination including progressive supervisory responsibility.
• Bachelor’s degree from accredited college/university in a related field (Facility Management, Engineering, Sports Management, etc.) preferred; High School Diploma (or equivalent) required.
• Familiarity with OSHA requirements
• Strong interpersonal skills required; including excellent verbal and written communication skills in the English language
• Self-motivated with excellent organizational skills
• Strong verbal and written communication skills in the English language
• Must be able to work a flexible schedule including, early mornings, evenings, overnights, weekends, holidays and extended number of consecutive days.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.