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Room Attendant
Company : Highgate
Location : Rosemont, IL, 60018
Job Type : Full Time / Part Time
Date Posted : 29 December 2025
Compensation Type
HourlyHighgate Hotels
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
Location
Residence Inn Ohare/Rosemont
7101 Chestnut StRosemont, IL 60018Overview
The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.
Responsibilities
- Thoroughly clean guestrooms according to standards.
- Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up.
- Remove all trash and dirty linen from guestrooms and hallways.
- Keep all hallways, public areas and closets clean, neat and vacuumed
- Restock housekeeping cleaning cart for next day's use.
- Replenish chemical bottles.
- Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager.
- Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.
- Handle items for “Lost and Found” according to the standards.
- Ensure overall guest satisfaction.
Qualifications
- High School diploma or equivalent and/or experience in a hotel or a related field preferred.
- Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
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Frequently asked questions
Room attendant positions in Rosemont often see steady demand, but turnover can vary by employer. Highgate’s focus on a supportive environment and competitive hourly pay helps retain staff longer compared to average hospitality roles in the area.
Given Rosemont’s proximity to O’Hare, many hotels seek reliable room attendants, making competition moderate. Highgate’s well-known portfolio attracts applicants, but punctuality and guest service skills can set candidates apart.
Beyond cleaning expertise, strong communication and attention to detail are crucial. Being able to report maintenance issues promptly and manage stocking efficiently aligns with expectations for room attendants, enhancing performance and guest satisfaction.
Starting as a room attendant can lead to supervisory roles or specialized housekeeping positions. Demonstrating reliability, guest service skills, and understanding of hotel operations can pave the way for career growth in hospitality management.
Daily hurdles often include handling unexpected maintenance problems, managing supply shortages, and maintaining high cleanliness standards within tight timeframes. Effective communication with supervisors and quick problem-solving are essential to overcome these.
Highgate’s extensive network and innovative hospitality approach often translate into structured training and competitive pay for room attendants. Their global presence also means exposure to advanced revenue management tools and service standards.
Highgate emphasizes both efficiency and guest engagement, expecting attendants to contribute actively to guest satisfaction while maintaining meticulous room upkeep, supported by modern operational tools uncommon in smaller hotel setups.
Room attendants in Rosemont typically earn between $13 and $16 per hour. Highgate’s positions often start around $15 hourly, reflecting the company’s commitment to competitive compensation within the local hospitality market.
Room attendants at Highgate play a vital role in upholding the company’s reputation by ensuring rooms meet high cleanliness and guest comfort benchmarks, while also promptly reporting issues to maintain operational excellence.
Rosemont’s hospitality workforce values punctuality and teamwork, with a focus on guest-centric service. Understanding local guest expectations and collaborating efficiently with diverse teams is key for room attendants here.