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Senior IT Process Manager
Company : Essen Health Care
Location : Bronx, NY, 10451
Job Type : Full Time
Date Posted : 1 January 2026
Overview
Company overview: At Essen Health Care, we care for that!
As the largest privately held multispecialty medical group in the Bronx, we provide high-quality, compassionate, and accessible medical care to some of the most vulnerable and under-served residents of New York State. Guided by a Population Health model of care, Essen has five integrated clinical divisions offering urgent care, primary care, and specialty services, as well as nursing home staffing and care management. Founded in 1999, our over 20-year commitment has fueled an unwavering dedication toward innovating a better healthcare delivery system. Essen has expanded from a single primary care office to an umbrella organization offering specialties from women’s health to endocrinology, from psychiatry to a vast array of other specialties. All clinical services are offered via telehealth or in-person at over 35 medical offices and at home through the Essen House Calls program.
Essen Health Care is the place Where Care Comes Together! We are looking for the most talented and effective individuals to join our rapidly growing company. With over 1,100 employees and 400+ Practitioners, we care for over 250,000 patients annually in New York City and beyond. From medical providers to administration & operational staff, there is a career here for you. Join our team today!
Job Summary
Position title: IT Process Manager
Job summary: We are seeking a Senior IT Process Manager to oversee and drive the successful execution of healthcare technology initiatives. In this role, you will lead the coordination of multiple IT projects, ensuring alignment with organizational goals, compliance with healthcare regulations, and timely delivery. You will act as the central point of communication between stakeholders, technical teams, and leadership, facilitating collaboration and resolving issues to keep projects on track.
Responsibilities
- Lead and coordinate multiple healthcare IT projects from initiation through implementation, ensuring scope, timelines, and deliverables are met.
- Serve as the primary liaison between clinical, operational, and IT stakeholders, fostering effective communication and collaboration.
- Develop and maintain detailed project plans, schedules, and status reports for leadership review.
- Identify, track, and manage project risks, issues, and dependencies, escalating when necessary.
- Oversee resource allocation and workload distribution to optimize productivity and efficiency.
- Ensure adherence to healthcare regulations and data security standards (e.g., HIPAA, HITECH).
- Facilitate project meetings, workshops, and presentations to keep stakeholders informed and engaged.
- Support change management efforts, including training coordination and post-implementation support.
- Collaborate with vendors, consultants, and internal teams to ensure successful system integrations and solution deployments.
- Mentor junior project coordinators and team members to build internal capacity and improve project delivery practices.
Qualifications
Qualifications
- Experience: 5+ years in healthcare IT project coordination or project management, with at least 2 years in a lead role.
- Strong understanding of healthcare systems.
- Proven experience managing cross-functional teams and vendor relationships.
- Excellent organizational, problem-solving, and multitasking skills.
- Proficiency with project management tools (MS Project, Smartsheet, Jira, Asana) and documentation tools (Confluence, Visio).
- Exceptional communication skills with the ability to tailor messaging for clinical, technical, and executive audiences.
Educational Requirements
- Education: Bachelor’s degree in healthcare administration, Information Technology, Business Management, or related field (Master’s preferred).
- PMP, CSM, or equivalent project management certification.
- Experience with healthcare data analytics and reporting.
- Familiarity with Agile, Waterfall, and hybrid project methodologies.
Equal Opportunity Employer
Essen Health Care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population. Essen Health Care provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
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Frequently asked questions
Certifications like PMP, CSM, and healthcare IT-specific credentials such as HCISPP can significantly elevate a Senior IT Process Manager's qualifications in Bronx’s competitive healthcare market, reflecting mastery in project leadership and compliance with HIPAA and HITECH regulations essential for Essen Health Care.
Bronx healthcare IT leaders often navigate heightened demand for accessible care and diverse patient needs, requiring tailored process strategies. Compared to other boroughs, there's a stronger emphasis on population health models and community-focused tech solutions, making IT process roles here uniquely impactful.
At Essen Health Care, Senior IT Process Managers act as communication hubs, bridging clinical teams, IT staff, and leadership. This role demands facilitating cross-functional meetings, aligning project goals with healthcare compliance, and ensuring smooth integration of tech initiatives within diverse specialties.
Daily tasks include orchestrating multiple healthcare IT projects, managing resource allocation, tracking compliance with HIPAA, and leading meetings to resolve technical or operational hurdles, ensuring that Essen Health Care’s technology efforts consistently enhance patient care delivery.
Bronx's growing healthcare tech sector is competitive but offers robust opportunities due to high demand for integrated care solutions. Candidates with healthcare IT project leadership and certifications find favorable prospects here, benefiting from Essen Health Care’s expansive network and community focus.
Senior IT Process Managers in Bronx typically earn between $110,000 and $140,000 annually, reflecting the specialized healthcare IT expertise required and the cost of living. Essen Health Care's role likely aligns with this range, factoring in experience and certifications.
Essen Health Care values candidates who blend IT leadership with deep healthcare knowledge to drive tech projects that comply with regulations and meet patient needs. This ensures projects align with the organization’s mission of compassionate, accessible multispecialty care in Bronx.
Unlike corporate IT roles, this position requires navigating healthcare-specific regulations like HIPAA, coordinating with clinical staff, and overseeing projects impacting vulnerable patient populations, demanding a balance between technical precision and empathetic care delivery.
Proficiency in agile and hybrid methodologies, strong stakeholder communication, and ability to mentor junior team members are key. Demonstrating strategic alignment of IT initiatives with Essen’s healthcare mission propels career growth in their expansive multispecialty environment.
Given Essen Health Care’s telehealth and in-person services, the IT Process Manager balances remote coordination with onsite engagements. This hybrid interaction model ensures seamless project execution across multiple Bronx locations and supports their house calls program.