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Field Based Service Technician
Company : Cook Medical
Location : Philadelphia, PA, 19019
Job Type : Full Time
Date Posted : 14 January 2026
Overview
The Field Based Service Technician provides high quality, efficient and timely repair, preventative maintenance and installation of Cook capital equipment at customers' facilities to ensure that the equipment is performing in accordance with system requirements.
Responsibilities
• Read, understand, and carry out written and oral instructions• Read from simple to complex drawings to build and repair equipment• Perform scheduled maintenance on field based installed equipment• Provide legible and accurate documentation• Work with hand/manually-powered tools and some power tools• Assemble and disassemble objects to set-up and operate equipment• Respond with limited notice to requests from within the territory, such as emergency service requests, preventative maintenance requests and/or installation requests• Must have excellent customer relations skills including the ability to explain and train• Must work and interact effectively and professionally with and for others throughout various levels of the global organization
• Perform work in compliance with Cook Quality System • Excellent problem solving skills and ability to work in collaborative and independent work situations and environments with minimal supervision • Ability to remain calm and receptive in fast paced situations• Ability to stay focused and on task• Complete quality work within acceptable time frames
Qualifications
• Two year technical degree in electronics or Biotechnology; will consider a Bachelor's degree in lieu of technical degree• Strong math skills and technical aptitude• Working knowledge of Microsoft Office Software (e.g. Word, Excel)• Ability to work flexible shifts and to adapt to changing work schedules
• Qualified candidates must be legally authorized to be employed in the United States. Cook does not intend to provide sponsorship for employment visa status (e.g., H-1B or TN status) for this employment position
Physical Requirements:
• Ability to travel approximately 80%• Occasionally lifts and/or moves up to 50 pounds• Utilizes close visual acuity for working with computers, machinery, etc.• Work with chemicals such as adhesives, acetone and isopropyl alcohol• Able to do continuous repetitive motions using hands
• Good eyesight, hand dexterity and attention to detail• Frequently required to stand for extended periods, walk, use hands to grasp, carry, feel or touch; reach with hands and arms
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Frequently asked questions
In Philadelphia, a Field Based Service Technician often must quickly prioritize emergency equipment repairs at medical facilities, requiring strong problem-solving skills and calmness under pressure to minimize downtime. This responsiveness is critical in maintaining patient care standards and aligns with Cook Medical’s commitment to timely service.
Proficiency in reading complex schematics, hands-on experience with electronic tools, and a solid foundation in biotechnology or electronics are essential. Additionally, familiarity with Microsoft Office helps manage service documentation effectively, boosting efficiency in medical field service technician roles.
While no single certification is mandatory, credentials in electronics, biomedical equipment technology, or field service technician certifications recognized in Pennsylvania can improve employability. These certifications demonstrate technical aptitude valued in the competitive Philadelphia healthcare sector.
Starting in this role opens pathways to advanced technical positions, supervisory roles, or specialized equipment expertise. Cook Medical’s global reach offers possibilities to engage with cutting-edge medical technologies while honing customer service and problem-solving skills within a supportive environment.
Cook Medical fosters a collaborative and professional atmosphere that values clear communication and continuous learning. Technicians benefit from supportive colleagues and structured training, enabling them to tackle complex repairs and installations confidently while adapting to shifting schedules.
Cook Medical emphasizes quality compliance and customer interaction, requiring technicians to not only execute technical tasks but also train users effectively. This dual focus on technical excellence and interpersonal skills distinguishes their field service roles within Philadelphia’s medical device landscape.
Salaries for Field Based Service Technicians in Philadelphia generally range between $55,000 to $70,000 annually, reflecting the city's cost of living and healthcare demand. This range aligns well with national averages, offering competitive pay for those with relevant technical backgrounds.
Navigating Philadelphia's traffic and parking limitations can complicate timely service delivery. Technicians often plan routes strategically to manage 80% travel time efficiently, balancing urban congestion with urgent maintenance requests in diverse medical facilities.
Demand tends to remain steady due to the constant need for medical equipment upkeep in hospitals and clinics. However, occasional spikes occur during flu season or public health initiatives when equipment usage intensifies, increasing the need for rapid field support.
Beyond technical duties, the role involves documenting service activities meticulously, educating users on equipment operation, and adapting to varying client schedules. These responsibilities ensure equipment reliability and user confidence, vital for effective medical service delivery.