Risevoic
Customer Service Specialist
Company : Ferrellgas
Location : Fairfield, AL, 35064
Job Type : Part Time
Date Posted : 15 January 2026
Overview
Do you want to work in an environment where the word "Team" really means something? At a place where you and your contributions are truly valued, and you can learn and grow? Then Ferrellgas wants to hear from you!
We are looking for a Part-Time Customer Service Specialist. This position is responsible for providing exceptional customer service through inbound and outbound communications for either/both Ferrellgas and Blue Rhino customers. The incumbent will work with both internal and external customers to ensure a high-quality customer service experience and strive to foster growth. In this role you get the opportunity to ensure the talent you bring is recognized by the customer you are assisting, and the company at large.
Benefits
- 401 (K) with generous company match
- Paid Time Off (PTO)
- Paid training
- Employee Stock Ownership Plan (ESOP)
- Propane Discounts
Responsibilities
- Answering phones, chat, social media, or email in a polite, courteous, and professional manner.
- Works with customers daily to sustain and improve business relationships.
- Ask probing questions to identify customer issues or concerns.
- Ensures accurate account maintenance and updating of account information.
- Uses next call avoidance technique to mitigate future questions.
- Schedules delivery orders and utilizes basic negation skills for issues pertaining to new and returning customers.
- Handles general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions.
- Can handle basic de-escalation of customer situations by following our customer complaint resolution policy.
- Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone.
- Supports the set-up of new customer accounts.
- Meet or exceed minimum performance standards outlined in company policy.
Qualifications
- High School Diploma or equivalent.
- 1 or more year(s) of customer service experience.
- Exceptional customer service and negotiation skills.
- Strong organizational skills with typing and data entry experience.
- Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers.
- Proficient in Microsoft Office including Excel, Word, and Access.
- Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States.
- Applicants must not now, or any time in the future, require sponsorship for an employment visa.
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Frequently asked questions
Part-time Customer Service Specialists in Fairfield, AL optimize their schedules to maintain high-quality interactions during peak hours. Effective time management and prioritizing customer inquiries help ensure responsiveness without compromising service. This approach suits the local demand while fostering work-life balance.
Strong negotiation, empathy, and de-escalation skills are crucial when working with customers in the propane industry. At Ferrellgas, these interpersonal abilities enhance trust and problem resolution, ensuring customer satisfaction while supporting company-specific protocols and safety standards.
Entry-level specialists often progress to supervisory or customer relations roles, leveraging their understanding of customer needs and service operations. With experience, opportunities may expand into sales or account management, particularly within companies like Ferrellgas that value internal growth.
Yes, handling emergency service orders and managing safety-sensitive communications require specialized knowledge. Ferrellgas emphasizes quick problem-solving and adherence to safety protocols, which differentiates their customer support roles from more generic service positions.
Fairfield's industrial and residential mix drives steady demand for energy-related customer support. The region's economic growth and focus on utilities maintenance lead to consistent hiring needs, especially for part-time roles that accommodate fluctuating service volumes.
Competition in Fairfield leans moderate, with several companies seeking skilled communicators. Ferrellgas's reputation for valuing teamwork and offering benefits like ESOP and propane discounts makes it an attractive employer, giving candidates a compelling reason to apply.
Part-time Customer Service Specialists in Fairfield typically earn between $14 and $18 per hour, depending on experience and company benefits. Ferrellgas’s compensation aligns with regional standards while adding value through paid training and employee stock options.
Ferrellgas fosters a team-oriented culture by encouraging specialists to collaborate internally and engage positively with customers. This culture shapes daily tasks, emphasizing respect, accountability, and proactive communication to enhance both employee and customer experiences.
Unlike fast-paced environments such as Los Angeles, Fairfield offers a community-focused setting where Customer Service Specialists can build longer-term relationships. Ferrellgas leverages this by prioritizing personalized service and local customer loyalty, which differs from the high-volume transactional approach elsewhere.
Proficiency in Microsoft Office, particularly Excel and Access, alongside strong typing and data entry skills, is essential. These tools enable efficient account maintenance, order scheduling, and accurate communication, supporting the operational needs unique to Ferrellgas's service environment.