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Patient Service Representative
Company : Dental Care Alliance
Location : Suwanee, GA, 30024
Job Type : Full Time
Date Posted : 5 January 2026
Overview
Imagix Dental is looking for a Patient Service Representative in Suwanee, GA to join our clinical team by providing a high level of patient care and satisfaction while operating team-based environment. We take pride in providing comprehensive, personalized care in warm and welcoming environment, prioritizing patient comfort and advanced treatments for optimal oral health.
Full-time: M/T/W/Th 9am - 5:30pm; F 8:00-2:00
Position Overview:
This position is perfect for someone with a passion for providing outstanding customer service, a willingness to learn, and desired to get started in the dental field. environment. The person will be a support person to all the staff members and patients in his/her office. They will answer phones, handle patient inquiries, make appointments, and assist with the completion of the patient’s treatment plans through acceptable financial arrangements while being flexible in handling requests and projects assigned by other staff and/or the Office Manager. Join our team and make a meaningful impact on patients' lives through exceptional oral care.
What we offer:
- Health, dental, and vision insurance (individual and family coverage)
- Life insurance and disability benefits
- 401(k) plan
- Team-oriented work environment with access to modern dental technology
How to Apply:If you are a dedicated Patient Service Representatives looking to advance your career in a modern, patient-centered practice, we invite you to apply by submitting your CV.
Be part of our journey to shape the future of dentistry. Apply today to join our mission-driven team!
Responsibilities
- Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
- Respond to patient questions and or concerns according to DCA Policies
- Answering Telephones
- Scheduling Appointments
- Maintaining Appointment Book
- Confirming Appointments
- Follow up on no shows/cancellation of Appointments
- Register Patients on sign in sheet
- Post charges and payments to patient accounts
- Checking voicemail on a daily basis
- Maintain a clean and friendly waiting area for patients
Qualifications
Qualifications:
- Experience working in a dental, medical, or other health-care office, preferred
- Knowledge of insurance plans (HMO/PPO), is a plus
- Experience answering telephone
- Must have exceptional customer service skills
Legal Disclaimer:We comply with all minimum wage laws as applicable. All benefits are subject to potential vesting and eligibility requirements.The Company is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex, gender, sexual orientation, citizenship status, or any other characteristic protected by applicable law.
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Frequently asked questions
Success as a Patient Service Representative in dentistry hinges on strong communication, empathy, and multitasking abilities. Familiarity with dental insurance plans and appointment scheduling software enhances efficiency, while a welcoming demeanor improves patient satisfaction and retention in busy clinics.
At Dental Care Alliance, this role bridges patient needs with clinical operations by managing inquiries, coordinating schedules, and facilitating financial arrangements. Their support ensures smooth workflows and a positive environment, boosting overall patient care quality in the Suwanee practice.
Dental Care Alliance emphasizes a team-driven culture paired with modern dental technology, offering a comprehensive benefits package. This creates a supportive workplace where patient comfort and advanced care are prioritized, setting it apart from other local opportunities.
While formal certifications aren’t strictly required, prior experience in dental or healthcare offices and knowledge of HMO/PPO insurance plans are highly valued. These qualifications help representatives navigate patient concerns and administrative tasks more effectively in the Suwanee market.
In Suwanee, Patient Service Representatives generally earn between $33,000 and $42,000 annually, depending on experience and specific dental office practices. This range reflects regional healthcare job trends and the responsibilities tied to patient management roles.
Dental Care Alliance provides access to advanced dental technologies and a collaborative team atmosphere, which cultivates skill development. Employees often gain hands-on experience handling patient care coordination, paving the way for advancement in dental administration or clinical support roles.
Absolutely, this position welcomes individuals eager to start in dental care, emphasizing on-the-job learning and customer service excellence. The supportive environment at Dental Care Alliance encourages growth while managing patient interactions and office tasks.
High call volumes and scheduling conflicts often demand quick problem-solving. Effective representatives use prioritization and clear communication to address patient concerns promptly, maintaining a calm, welcoming atmosphere despite a fast-paced setting.
The Suwanee office fosters a warm, team-oriented culture that values patient comfort and staff collaboration. This culture encourages representatives to be proactive and flexible, contributing to a positive workplace and enhanced patient experiences.
Suwanee experiences moderate peak-hour traffic, so scheduling a commute outside rush hours can improve punctuality. Many nearby residential areas offer convenient access, making it easier for representatives to maintain consistent attendance and reduce stress.