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Guest Services Event Staff|Part-time| Tahoe Blue Event Center
Company : Dallas Convention Center
Location : Stateline, NV, 89449
Job Type : Part Time
Date Posted : 31 December 2025
Oak View Group
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Position Summary
As a member of the Guest Services Team, you will be an essential part of the Guest experience and help build memories that last a lifetime. In this role, you will wear many different hats and have the potential to work in several different areas of the arena. Responsibilities will include, but not be limited to ushering, ticket scanning, concourse customer service, greeter. You will have the opportunity to assist our guests by offering directions and sharing information while creating a World Class experience. Your job will be to keep our fans safe and informed while still maintaining a fun and friendly atmosphere
This role will pay an hourly rate of $20.
Benefits for PT roles: 401(k) savings plan and 401(k) matching.
EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.
Responsibilities
- Prepare your assigned section for guests; this could include wiping down seats, looking for potential hazards, reporting any issues to a supervisor
- When gates open, welcome our fans with a great smile and helpful attitude
- Scan event tickets ensuring that the proper ticket is being used to gain entry
- Assist fans in locating their ticketed seats
- Being alert and proactive to potential hazards and reporting incidents when they occur
- Monitor your assigned area for issues and opportunities to make lasting memories for our fans
- Respond to all guest concerns/complaints promptly and in a professional manner
- Assist guests in ADA accessible seating sections
- Enforce all building policies and procedures to ensure a safe environment for all guests
- Manage the foot traffic flow of large crowds
- Check identification of guests to verify age requirements for purchase of alcohol.
- Be knowledgeable about arena emergency evacuation plan in order to safely assist guests during the unlikely event of an emergency.
Qualifications
- Experience in a hospitality or entertainment environment is preferred
- You must love working with and helping people.
- Ability to stand for long periods of time.
- You must be able to maintain a POSITIVE attitude while handling difficult situations.
- Flexible schedule: Availability to work most home basketball games. Weekend availability is needed.
Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
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Frequently asked questions
Part-time Guest Services roles at Tahoe Blue Event Center often require weekend and event-day availability, especially during home basketball games. Flexibility is key to accommodate varied event timings, ensuring staff can effectively manage crowd flow and guest interactions during peak hours in Stateline’s vibrant event scene.
Exceptional communication, an upbeat attitude, and quick problem-solving are crucial. The role demands standing for long shifts, attentiveness to guest needs, and the ability to handle high-pressure situations with professionalism, making these attributes essential for thriving in a fast-paced event environment.
Starting as Guest Services Event Staff can lead to supervisory or coordinator positions, such as Assistant Guest Service Manager. Gaining experience with crowd management and guest relations often opens doors to premium guest services or event coordination roles within the live entertainment industry.
Stateline’s seasonal influx of tourists can lead to fluctuating event attendance, requiring staff to adapt quickly to varying crowd sizes. Additionally, maintaining safety during large gatherings in a casino resort area demands vigilance and a strong understanding of venue policies.
Dallas Convention Center attracts a large pool of applicants due to its metropolitan location, making competition intense. In contrast, Tahoe Blue Event Center’s Stateline location offers a more niche market with consistent openings, potentially speeding up hiring for qualified guest services staff.
While core duties like ticket scanning and guest assistance remain similar, Dallas Convention Center’s larger scale events may require handling more complex crowd dynamics and diverse event types, demanding adaptability and possibly more specialized training compared to Tahoe Blue Event Center.
This role offers a competitive hourly wage of $20, which aligns well with the local market for part-time event staffing in Stateline, NV. Additionally, benefits like a 401(k) savings plan and matching enhance the overall compensation package for part-time employees.
While formal certifications aren't strictly required, familiarity with hospitality standards and emergency evacuation protocols is highly valued. Local employers often appreciate experience or training in crowd management and ADA compliance, enhancing staff preparedness and guest safety.
Daily tasks include preparing seating areas, greeting guests with a positive demeanor, scanning tickets, assisting with seating directions, monitoring for safety hazards, and ensuring compliance with venue policies. The role balances customer service with safety oversight during live events.
Oak View Group, the parent company, emphasizes creating an inclusive work environment that celebrates diverse backgrounds. Staff are trained to provide welcoming experiences for all guests while fostering a respectful atmosphere, reflecting the community’s rich cultural diversity.