Risevoic
Call Center Representative
Company : Ferrellgas
Location : South Bend, IN, 46628
Job Type : Full Time
Date Posted : 15 January 2026
Overview
Do you want to work in an environment where the word "Team" really means something? At a place where you and your contributions are truly valued, and you can learn and grow? Then Ferrellgas wants to hear from you!
We are looking for a Full-Time Customer Service Specialist. This position is responsible for providing exceptional customer service through inbound and outbound communications for either/both Ferrellgas and Blue Rhino customers. The incumbent will work with both internal and external customers to ensure a high-quality customer service experience and strive to foster growth. In this role you get the opportunity to ensure the talent you bring is recognized by the customer you are assisting, and the company at large.
Benefits
- Medical, Dental & Vision
- Company provided STD, LTD, Life, & AD&D
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- 401(k) with company match
- Paid Time Off (PTO)
- Employee Stock Ownership Plan (ESOP)
- Wellness Program
- Parental Leave Benefit
- Tuition Reimbursement
- Employee Referral Program
- Propane Discounts
Responsibilities
• Answering phones, chat, social media, or email in a polite, courteous, and professional manner.
• Works with customers daily to sustain and improve business relationships.
• Ask probing questions to identify customer issues or concerns.
• Ensures accurate account maintenance and updating of account information.
• Uses next call avoidance technique to mitigate future questions.
• Schedules delivery orders and utilizes basic negation skills for issues pertaining to new and returning customers.
• Handles general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions.
• Can handle basic de-escalation of customer situations by following our customer complaint resolution policy.
• Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone.
• Supports the set-up of new customer accounts.
• Meet or exceed minimum performance standards outlined in company policy.
Qualifications
- High School Diploma or equivalent.
- 1 or more year(s) of customer service experience.
- Exceptional customer service and negotiation skills.
- Strong organizational skills with typing and data entry experience.
- Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers.
- Proficient in Microsoft Office including Excel, Word, and Access.
- Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States.
- Applicants must not now, or any time in the future, require sponsorship for an employment visa.
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Frequently asked questions
South Bend's call center sector is moderately competitive, with steady demand for customer service representatives. Local businesses value candidates with strong communication and organizational skills. Ferrellgas's opening offers a solid entry point with growth potential, making it a viable option for those aiming to establish themselves in this field.
In South Bend, call center reps often juggle diverse customer needs from both urban and suburban clients. Seasonal demand fluctuations and regional service expectations can add complexity. Navigating these challenges requires patience, adaptability, and a commitment to delivering consistent support aligned with local customer preferences.
Excelling requires top-tier communication, active listening, and quick problem-solving. Proficiency in data entry and Microsoft Office boosts efficiency. Negotiation skills and the ability to de-escalate tense situations also stand out, ensuring smooth customer interactions and fostering long-term satisfaction.
Starting as a call center rep opens doors to supervisory roles, quality assurance, or specialized customer service positions. Many advance into team leadership or operations management within call centers. Continuous skill development in communication and technical tools can accelerate upward mobility in this career track.
Ferrellgas emphasizes teamwork and values individual contributions, creating a supportive atmosphere for its call center staff. Representatives are encouraged to grow and are recognized for their efforts, blending customer service excellence with a culture that nurtures professional development.
At Ferrellgas, reps handle both inbound and outbound contacts for two brands, offering a diverse customer base. The role includes unique benefits like employee stock ownership and propane discounts, alongside standard perks, which enrich the overall employment experience compared to typical call center positions.
Call Center Representatives in South Bend typically earn between $30,000 and $38,000 annually, depending on experience and skills. Ferrellgas offers competitive compensation aligned with local standards, complemented by benefits like 401(k) matching and paid time off, enhancing total remuneration.
While a high school diploma suffices, certifications in customer service or communication can boost employability locally. Familiarity with Microsoft Office and data entry accuracy is highly valued. Demonstrating negotiation and conflict resolution skills often sets candidates apart in South Bend's hiring landscape.
Having at least one year of customer service experience greatly enhances application strength. It equips candidates with real-world problem-solving abilities and familiarity with handling diverse customer interactions, which are crucial for maintaining high service standards in demanding call center environments.
New hires at Ferrellgas benefit from comprehensive onboarding that emphasizes team collaboration and customer engagement techniques. Continuous learning opportunities, including tuition reimbursement, enable reps to refine their skills and contribute meaningfully to both the company and customer satisfaction.