Risevoic
Food Service Worker
Company : Roche Bros.
Location : Peabody, MA, 01960
Job Type : Full Time / Part Time
Date Posted : 15 January 2026
Overview
The Cashier provides excellent customer service by efficiently and accurately processing customer transactions at the checkout lane. This individual provides the highest level of quality service by creating a pleasant and friendly atmosphere and treating each and every customer and associate like one of the family!
Minimum Qualifications
Responsibilities
The list of essential functions is not exhaustive and may be supplemented as necessary by the company.
1. Promote the company image as a service-oriented operation where every associate will greet, assist, render efficient service and thank customers in a prompt, courteous, friendly, and business-like manner.2. Commit to the “Golden Rule” and work with management and fellow associates to build a strong customer service team.3. Record all items at correct prices in their correct departments quickly and efficiently. Utilize all techniques specified in training.4. Verify identification for beer and wine purchases (where applicable).5. Follow company cash handling procedures and maintain acceptable over/short record6. Participate in bagging customers’ orders properly, and check register for product before the customer leaves to ensure nothing is left behind.7. Notify customer service manager or assistant customer service manager of any problems: customer inquiries or complaints, incorrect prices or poorly marked merchandise, errors/problems with UPC codes, change and coin needed, potential security problems, shrink problems within the store, perishable overstock at check stand (returns), or any unusual problems or situations.8. Participate actively in controlling shrink (loss of profit); checking the bottom of carriages, accurate ringing, shoplifting awareness, associate theft, and perishable overstock control.9. Keep sales and work area and equipment clean, orderly, and free from safety hazards; report hazards to management.10. Ensure company standards of cleanliness, safety, proper food handling practices, sanitation, and productivity are achieved.11. Other duties as assigned by management
Secondary Job Functions:1. Cashiers may be scheduled as Service Clerks, Self-Checkout Assistants, or Head Cashiers as dictated by the business need.2. Return shopping carts and hand baskets to the proper location.3. Assist in training new associates.
Physical Demands: (per work day)
The physical demands and safety risk factors of the job listed below may occur during each work shift and are listed according to their frequency.
Physical Demands
Frequency
Sitting
0% (N) Never
Carrying up to 50 lbs, stooping, kneeling, or crouching. (Self-checkout Assistant must be able to carry up to 20 lbs or more.)
1-33% (O) Occasionally
Walking on a tile or concrete floor, pushing up to 250 lbs, bending, balancing, and smelling.
34-66% (F) Frequently
Standing on a tile or concrete floor, lifting up to 50 lbs, pulling up to 250 lbs, handling, fingering, feeling, reaching at the waist or overhead, talking, seeing, and hearing.
67-100% (C) Continuously
Safety Risk Factors
Frequency
Hazardous equipment (mechanical moving parts) and toxic exposure (see material safety data sheet).
0% (N) Never
Loud noise, slippery or cluttered floor surface, contact with sharp objects, contact with skin irritant, nuisance dust, fumes, and sprays, and hazardous cleaning solutions.
1-33% (O) Occasionally
Twisting of the back and neck and cluttered floor space.
67-100% (C) Continuously
Machines, tools, and equipment utilized:
Scanner, scales, adding machine, check scanner, cash register, shopping cart, POS system, phones/paging system, store computer system, bagging supplies, U-boats, approved cleaning supplies.
Repetitive Action:
The continuous movement of the entire body.
Working Conditions: Working environment is inside.
Hiring Range: In accordance with MA Pay Transparency requirements, the following represents a good faith estimate of the hiring range for this position. At Roche Bros., we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to education, experience, qualifications, and internal equity. The hiring range for this position is $15.00 - $17.90 per hour.
Auburn, MA
Top trending job titles hiring now
Popular Searches for Food Service Worker
Frequently asked questions
At Roche Bros. in Peabody, food service workers focus heavily on creating a family-like atmosphere, combining speed with warmth. The role emphasizes teamwork and customer interaction in a grocery setting, which might contrast with hospital or school food service positions that have stricter protocols and different clientele.
Roche Bros. encourages growth by offering cross-training in cashier, service clerk, and head cashier roles. Employees who demonstrate reliability and customer service excellence may find pathways to supervisory positions or specialized departments, enhancing both skills and earning potential.
Strong communication, attention to detail in transactions, and teamwork are critical. Additionally, being comfortable with cash handling systems and quick problem-solving helps meet the fast-paced grocery environment's demands, ensuring smooth customer experiences.
While formal certifications aren’t mandated, Roche Bros. prioritizes completion of in-house e-learnings and department training programs to ensure employees meet company standards in food safety, customer service, and operational procedures.
The hiring range at Roche Bros. for this position is approximately $15.00 to $17.90 per hour, reflecting local wage standards and factoring in experience and qualifications. This aligns well with food service roles in the Greater Boston area.
Peabody has a steady demand for food service positions due to its retail and hospitality sectors. While competition exists, candidates showcasing strong customer service skills and flexibility in scheduling tend to secure roles more quickly.
Peabody’s retail-centric job landscape means workers often handle higher customer volumes during weekends and holidays. The local community values friendly, efficient service, so adapting to seasonal shopping fluctuations and maintaining positivity is key.
Workers also assist with bagging groceries, verifying age-restricted sales, maintaining checkout area cleanliness, and reporting inventory or security concerns. Flexibility to switch between cashier, service clerk, or self-checkout assistant roles is often required.
Definitely. Employees receive training aligned with company standards to ensure proper sanitation and safe food handling. This experience can be valuable for those pursuing careers in food services or hospitality sectors.
The company acknowledges physical requirements like lifting up to 50 lbs and frequent standing. Training and equipment such as scanners and carts help reduce strain, while safety protocols aim to minimize workplace hazards.