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Ticket Taker/Guest Services Representative |Part-time| Colorado Mesa University
Company : Dallas Convention Center
Location : Grand Junction, CO, 81501
Job Type : Part Time
Date Posted : 8 January 2026
Oak View Group
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Position Summary
Ticket Taker/Guest Services Representatives are vital members of Asteria Theatre staff as they are involved in direct contact with the public.
Responsibilities will include, but not be limited to ushering, ticket scanning, customer service, greeter. You will have the opportunity to assist our guests by offering directions and sharing information while creating a World Class experience. Your job will be to keep our fans safe and informed while still maintaining a fun and friendly atmosphere.
This role will pay an hourly wage of $14.82.
Benefits for PT roles: 401(k) savings plan and 401(k) matching. Also, OVG provides part-time, seasonal, and internship employees with one hour of accrued paid leave per 30 hours worked, up to 48 hours per year.
EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.
Responsibilities
- Prepare your assigned section for guests; this could include wiping down seats, looking for potential hazards, reporting any issues to a supervisor
- When doors open, welcome our guests with a great smile and helpful attitude
- Scan event tickets ensuring that the proper ticket is being used to gain entry
- Assist guests in locating their ticketed seats
- Being alert and proactive to potential hazards and reporting incidents when they occur
- Monitor your assigned area for issues and opportunities to make lasting memories for our fans
- Respond to all guest concerns/complaints promptly and in a professional manner
- Assist guests in ADA accessible seating sections
- Enforce all building policies and procedures to ensure a safe environment for all guests
- Manage the foot traffic flow of large crowds
- Check identification of guests to verify age requirements for purchase of alcohol.
- Be knowledgeable about emergency evacuation plan in order to safely assist guests during the unlikely event of an emergency.
- Assist with event changeover
- Help clear seating area of trash to assist custodial team
- Perform additional duties as assigned
Qualifications
- You must love working with and helping people
- Ability to stand for long periods of time
- Demonstrated ability to follow instructions and work in a fast-paced environment
- Must have strong verbal and written communication skills
- Ability to handle stressful situations
- Previous experience in a customer service-based industry is preferred
- Previous experience within a sports, entertainment, or related field is preferred
- Must be able to work a flexible schedule inclusive of weekends, nights and holidays required.
- Extensive time spent with moderate to loud noises.
- Frequent bending, standing for long periods of time and walking of the building
Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
Colorado Springs, CO
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Frequently asked questions
Balancing safety and a fun atmosphere is key for Ticket Takers at Dallas Convention Center. Staff monitor crowds for hazards while maintaining a welcoming attitude, ensuring guests feel secure yet engaged during events. This dual focus enhances the overall experience and supports smooth venue operations.
Success in this role demands strong communication, quick problem-solving, and patience. Part-time Ticket Takers must handle large crowds, manage ticket scanning efficiently, and assist diverse guests, including those needing ADA accommodations, all while staying alert to safety concerns.
Part-time roles often serve as stepping stones to full-time positions or supervisory roles. Dallas Convention Center values growth and may offer training or internal promotions for dedicated Ticket Takers who demonstrate leadership and excellent guest interaction skills.
This position offers an hourly wage of $14.82, aligning with regional standards for event hospitality roles in Grand Junction. Competitive pay combined with benefits like 401(k) matching makes it attractive for part-time job seekers in the area.
Grand Junction's growing events scene boosts demand for part-time guest services staff. Candidates often encounter moderate competition, but flexible scheduling and benefits like paid leave provide incentives, making it a sought-after opportunity for students and seasonal workers.
Expect frequent exposure to moderate to loud noise levels and significant periods of standing or walking. The role involves physical activities like bending and moving throughout the venue, so stamina and comfort in active environments are important for part-time employees.
Dallas Convention Center empowers Ticket Takers to be the first point of contact, offering directions and answering questions with a friendly demeanor. Their proactive approach to guest care helps shape a welcoming environment, elevating the overall event atmosphere.
While both focus on customer interaction, the Dallas Convention Center role involves managing larger crowds and diverse events, often requiring more extensive safety vigilance. The venue's scale and event variety offer a dynamic environment beyond typical university settings.
Staff receive guidance on de-escalation techniques and clear protocols for reporting incidents. This support ensures Ticket Takers can maintain professionalism and calm, helping guests effectively while preserving safety during high-pressure moments.
Many assume similar job conditions across locations, but Mesa roles often face higher event frequency and a faster pace due to population size. Grand Junction positions may offer more seasonal flexibility, reflecting local event calendars and community demand.