Risevoic
Call Center Representative
Company : Roche Bros.
Location : Milton, MA, 02186
Job Type : Full Time / Part Time
Date Posted : 15 January 2026
Overview
The Cashier provides excellent customer service by efficiently and accurately processing customer transactions at the checkout lane. This individual provides the highest level of quality service by creating a pleasant and friendly atmosphere and treating each and every customer and associate like one of the family!
Minimum Qualifications
1. Must be passionate about people and committed to customer service excellence!2. Must be able to work as a team member and interact positively with customers.3. Must possess a high standard of integrity and reliability.4. Successful completion of e-learnings and department training programs.5. Must be able to read, write, speak, and understand English.6. Ability to work a schedule based on the business needs of the store location.7. Authorized to work within the U.S.
Responsibilities
The list of essential functions is not exhaustive and may be supplemented as necessary by the company.
1. Promote the company image as a service-oriented operation where every associate will greet, assist, render efficient service and thank customers in a prompt, courteous, friendly, and business-like manner. 2. Commit to the “Golden Rule” and work with management and fellow associates to build a strong customer service team.3. Record all items at correct prices in their correct departments quickly and efficiently. Utilize all techniques specified in training.4. Verify identification for beer and wine purchases (where applicable). 5. Follow company cash handling procedures and maintain acceptable over/short record 6. Participate in bagging customers’ orders properly, and check register for product before the customer leaves to ensure nothing is left behind.7. Notify customer service manager or assistant customer service manager of any problems: customer inquiries or complaints, incorrect prices or poorly marked merchandise, errors/problems with UPC codes, change and coin needed, potential security problems, shrink problems within the store, perishable overstock at check stand (returns), or any unusual problems or situations.8. Participate actively in controlling shrink (loss of profit); checking the bottom of carriages, accurate ringing, shoplifting awareness, associate theft, and perishable overstock control.9. Keep sales and work area and equipment clean, orderly, and free from safety hazards; report hazards to management.10. Ensure company standards of cleanliness, safety, proper food handling practices, sanitation, and productivity are achieved.11. Other duties as assigned by management
Secondary Job Functions:1. Cashiers may be scheduled as Service Clerks or Head Cashiers as dictated by the business need.2. Return shopping carts and hand baskets to the proper location.3. Assist in training new associates.
Physical Demands: (per work day)
The physical demands and safety risk factors of the job listed below may occur during each work shift and are listed according to their frequency.
Physical Demands
Frequency
Sitting
0% (N) Never
Carrying up to 50 lbs, stooping, kneeling, or crouching. (Self-checkout Assistant must be able to carry up to 20 lbs or more.)
1-33% (O) Occasionally
Walking on a tile or concrete floor, pushing up to 250 lbs, bending, balancing, and smelling.
34-66% (F) Frequently
Standing on a tile or concrete floor, lifting up to 50 lbs, pulling up to 250 lbs, handling, fingering, feeling, reaching at the waist or overhead, talking, seeing, and hearing.
67-100% (C) Continuously
Safety Risk Factors
Frequency
Hazardous equipment (mechanical moving parts) and toxic exposure (see material safety data sheet).
0% (N) Never
Loud noise, slippery or cluttered floor surface, contact with sharp objects, contact with skin irritant, nuisance dust, fumes, and sprays, and hazardous cleaning solutions.
1-33% (O) Occasionally
Twisting of the back and neck and cluttered floor space.
67-100% (C) Continuously
Machines, tools, and equipment utilized:
Scanner, scales, adding machine, check scanner, cash register, shopping cart, POS system, phones/paging system, store computer system, bagging supplies, U-boats, approved cleaning supplies.
Repetitive Action:
The continuous movement of the entire body.
Working Conditions: Working environment is inside.
Hiring Range: In accordance with MA Pay Transparency requirements, the following represents a good faith estimate of the hiring range for this position. At Roche Bros., we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to education, experience, qualifications, and internal equity. The hiring range for this position is $15.00 - $17.90 per hour.
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Frequently asked questions
Milton, MA has a moderate demand for Call Center Representatives, with several retail and service companies hiring regularly. Competition tends to be balanced, favoring candidates who demonstrate strong customer service skills and reliability. Local businesses like Roche Bros. often seek team players familiar with the community.
While formal certifications aren't always mandatory in Milton’s call center sector, completing customer service training programs or e-learning modules can significantly boost employability. Companies appreciate familiarity with POS systems and cash handling, especially in retail environments like Roche Bros.
Success hinges on mastering efficient transaction processing, active listening, and quick problem resolution. Additionally, handling cash accurately, verifying age-restricted purchases, and maintaining a friendly demeanor under pressure are critical. Adaptability and teamwork amplify effectiveness in fast-paced service roles.
Experienced Call Center Representatives often transition into supervisory roles, customer service management, or specialized support positions. Developing leadership capabilities and deep knowledge of customer interaction tools can open doors to roles such as head cashier or service clerk within retail settings.
Daily tasks include greeting customers warmly, scanning and bagging purchases accurately, and managing cash registers. Representatives also handle inquiries, verify IDs for restricted items, and maintain orderliness at checkout lanes, fostering a welcoming atmosphere aligned with Roche Bros.' family-oriented culture.
Roche Bros. invests in its employees by providing thorough e-learning and departmental training programs. This approach ensures representatives enhance their customer service techniques, operational skills, and gain familiarity with store procedures, preparing them for potential advancement within the company.
The hiring range for this position at Roche Bros. typically falls between $15.00 and $17.90 per hour. Actual pay depends on factors like experience, qualifications, and internal equity, aligning with Massachusetts' pay transparency guidelines to ensure fair compensation.
Yes, part-time roles are frequently available to accommodate business needs and employee availability. Flexibility is valued, enabling representatives to work shifts that fit their lifestyle while supporting Roche Bros.' commitment to customer service excellence.
The role involves frequent standing, some lifting up to 50 lbs, and occasional pushing of carts. While the environment is indoors, employees should be cautious of slippery floors and maintain safety standards to prevent accidents during busy shifts.
Milton's higher cost of living relative to many U.S. areas can influence salary levels, with wages like those at Roche Bros. reflecting local economic conditions. Candidates often weigh this when considering job offers, balancing pay with commuting expenses and lifestyle preferences.