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Customer Service Specialist
Company : Ferrellgas
Location : Moundville, AL, 35474
Job Type : Full Time
Date Posted : 15 January 2026
Overview
Do you want to work in an environment where the word "Team" really means something? At a place where you and your contributions are truly valued, and you can learn and grow? Then Ferrellgas wants to hear from you!
We are looking for a Full-Time Customer Service Specialist. This position is responsible for providing exceptional customer service through inbound and outbound communications for either/both Ferrellgas and Blue Rhino customers. The incumbent will work with both internal and external customers to ensure a high-quality customer service experience and strive to foster growth. In this role you get the opportunity to ensure the talent you bring is recognized by the customer you are assisting, and the company at large.
Benefits
- Medical, Dental & Vision
- Company provided STD, LTD, Life, & AD&D
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- 401(k) with company match
- Paid Time Off (PTO)
- Employee Stock Ownership Plan (ESOP)
- Wellness Program
- Parental Leave Benefit
- Tuition Reimbursement
- Employee Referral Program
- Propane Discounts
Responsibilities
• Answering phones, chat, social media, or email in a polite, courteous, and professional manner.
• Works with customers daily to sustain and improve business relationships.
• Ask probing questions to identify customer issues or concerns.
• Ensures accurate account maintenance and updating of account information.
• Uses next call avoidance technique to mitigate future questions.
• Schedules delivery orders and utilizes basic negation skills for issues pertaining to new and returning customers.
• Handles general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions.
• Can handle basic de-escalation of customer situations by following our customer complaint resolution policy.
• Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone.
• Supports the set-up of new customer accounts.
• Meet or exceed minimum performance standards outlined in company policy.
Qualifications
- High School Diploma or equivalent.
- 1 or more year(s) of customer service experience.
- Exceptional customer service and negotiation skills.
- Strong organizational skills with typing and data entry experience.
- Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers.
- Proficient in Microsoft Office including Excel, Word, and Access.
- Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States.
- Applicants must not now, or any time in the future, require sponsorship for an employment visa.
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Frequently asked questions
Moundville, AL has seen steady growth in customer service roles, especially in industries like energy and retail. Ferrellgas’s hiring for this position reflects a local need for skilled specialists who can handle customer relations effectively in a community-oriented environment.
In Moundville, customer service roles often emphasize close-knit teamwork and personalized customer interactions, contrasting with the fast-paced, high-volume environment typical of major urban centers. This community focus can enhance job satisfaction and professional growth.
Success as a Customer Service Specialist at Ferrellgas hinges on strong communication, negotiation abilities, and organizational skills. Mastery in Microsoft Office tools and the capability to manage customer accounts while maintaining a positive rapport are vital to excelling in this role.
Absolutely. Starting as a Customer Service Specialist often opens pathways into management, sales, or customer relationship roles. Demonstrating problem-solving skills and leadership can propel growth within companies like Ferrellgas, especially in dynamic service sectors.
Handling diverse customer concerns, managing accounts accurately, and diffusing tense situations are common hurdles. The role also demands balancing efficient service delivery while ensuring customer satisfaction, requiring adaptability and tact in communication.
Ferrellgas invests in its team through tuition reimbursement and wellness programs, fostering continuous learning and well-being. This commitment helps Customer Service Specialists enhance their skills and stay motivated within a supportive workplace culture.
Ferrellgas offers a distinctive blend of benefits including employee stock ownership and propane discounts, plus a genuine team atmosphere. These perks, coupled with comprehensive training, set their Customer Service Specialist role apart in Moundville’s job market.
Customer Service Specialists in Moundville typically earn between $33,000 and $40,000 annually, aligning with regional standards for similar roles. Compensation at Ferrellgas may be enhanced by benefits like 401(k) matching and paid time off, contributing to overall job value.
While no specific certifications are mandated, proficiency in Microsoft Office and strong communication skills are crucial. Candidates with customer service experience and the ability to handle account management will stand out in the Moundville hiring pool.
The current focus is on full-time, on-site roles to maintain close collaboration. However, Ferrellgas values flexibility where possible, so prospective employees should inquire directly about evolving work arrangements tailored to customer service needs.