Risevoic
Call Center Representative
Company : Ferrellgas
Location : Bristol, IN, 46507
Job Type : Full Time
Date Posted : 15 January 2026
Overview
Do you want to work in an environment where the word "Team" really means something? At a place where you and your contributions are truly valued, and you can learn and grow? Then Ferrellgas wants to hear from you!
We are looking for a Full-Time Customer Service Specialist. This position is responsible for providing exceptional customer service through inbound and outbound communications for either/both Ferrellgas and Blue Rhino customers. The incumbent will work with both internal and external customers to ensure a high-quality customer service experience and strive to foster growth. In this role you get the opportunity to ensure the talent you bring is recognized by the customer you are assisting, and the company at large.
Benefits
- Medical, Dental & Vision
- Company provided STD, LTD, Life, & AD&D
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- 401(k) with company match
- Paid Time Off (PTO)
- Employee Stock Ownership Plan (ESOP)
- Wellness Program
- Parental Leave Benefit
- Tuition Reimbursement
- Employee Referral Program
- Propane Discounts
Responsibilities
• Answering phones, chat, social media, or email in a polite, courteous, and professional manner.
• Works with customers daily to sustain and improve business relationships.
• Ask probing questions to identify customer issues or concerns.
• Ensures accurate account maintenance and updating of account information.
• Uses next call avoidance technique to mitigate future questions.
• Schedules delivery orders and utilizes basic negation skills for issues pertaining to new and returning customers.
• Handles general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions.
• Can handle basic de-escalation of customer situations by following our customer complaint resolution policy.
• Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone.
• Supports the set-up of new customer accounts.
• Meet or exceed minimum performance standards outlined in company policy.
Qualifications
- High School Diploma or equivalent.
- 1 or more year(s) of customer service experience.
- Exceptional customer service and negotiation skills.
- Strong organizational skills with typing and data entry experience.
- Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers.
- Proficient in Microsoft Office including Excel, Word, and Access.
- Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States.
- Applicants must not now, or any time in the future, require sponsorship for an employment visa.
Related Jobs
Tampa, FL
Top trending job titles hiring now
Popular Searches for Call Center Representative
Frequently asked questions
Working as a Call Center Representative in Bristol, IN means engaging with a diverse Midwestern customer base, requiring strong communication and empathy. Local dialects and regional preferences impact how you tailor your responses, enhancing customer satisfaction and fostering loyalty in this community-oriented environment.
In Indiana, certifications like Customer Service Professional (CSP) or specialized call center training can elevate your credentials. Additionally, proficiency in CRM software and conflict resolution skills are highly valued, helping candidates stand out in a competitive job market like Bristol’s.
Typical duties include managing inbound and outbound calls, addressing customer inquiries, scheduling deliveries, and handling payment processing. Strong negotiation and de-escalation skills are essential, ensuring smooth resolution of issues and maintaining high service standards.
Ferrellgas offers a collaborative atmosphere where team contributions are valued, providing pathways to supervisory roles or specialized customer service positions. The company’s focus on employee growth, combined with benefits like tuition reimbursement, supports long-term career advancement.
Ferrellgas stands out by emphasizing teamwork and employee recognition alongside comprehensive benefits such as employee stock ownership and parental leave. This creates a supportive environment that values both customer satisfaction and individual development.
Bristol's proximity to Indianapolis expands opportunities, with moderate demand for call center roles driven by logistics and energy sectors. While competition exists, candidates with strong communication skills and local knowledge have a distinct advantage.
Call Center Representatives in Bristol, IN generally earn between $32,000 and $42,000 annually, depending on experience and skills. Ferrellgas likely offers competitive compensation within this range, complemented by benefits like 401(k) matching and health coverage.
Handling diverse inquiries from billing issues to emergency service requests requires adaptability. Representatives must efficiently update accounts, resolve complaints per company policies, and apply negotiation tactics to maintain customer satisfaction and trust.
With perks like paid time off, wellness programs, and flexible spending accounts, Ferrellgas supports a balanced lifestyle. These benefits reduce stress and promote well-being, enabling representatives to focus on providing excellent customer care.
Unlike general customer service jobs, Call Center Representatives specialize in managing high-volume communications via phone, chat, and email. Their role demands quick problem-solving, negotiation skills, and the ability to handle sensitive situations, often under time constraints.