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Merchandise Handler
Company : Roche Bros.
Location : New Bedford, MA, 02744
Job Type : Full Time / Part Time
Date Posted : 23 December 2025
Overview
To stock merchandise on shelves and displays throughout the department in a careful, clean, neat and expedient manner; ensuring that all product is fresh, rotated and well stocked for our customers while maintaining great customer service.
Minimum Qualifications
- Must be 16 years of age; (18 to use compactor)
- Complete training in the grocery operation.
- Ability to prioritize work load and have sense of urgency.
- Must be able to read, write, speak, and understand English, with the ability to follow instructions.
- Ability to work a scheduled based on the business needs of the store location.
- Authorized to work within the U.S.
Responsibilities
The list of essential functions is not exhaustive and may be supplemented as necessary by the company.
- Greet assist and thank customers in a prompt, courteous and friendly manner.
- Commit to the “Golden Rule” and work with other associates to build a strong grocery team.
- Achieve the highest associate morale in the industry by managing in a style that is Respectful, Supportive and Totally Team Oriented (RSTO).
- Receive and unload deliveries, check for accuracy, and store product in designated area.
- Keep all grocery products in display cases, coolers and freezers rotated in accordance with company policy and product code dates and always make use of the oldest products first (first in, first out).
- Clean shelves as they are restocked, fill and build displays, and make sure these are blocked and straightened.
- Help to keep the department merchandised in accordance with the needs of the community.
- Return all overstock to stockroom in an organized manner.
- Perform price changes when necessary.
- Notify grocery manager of potential shrink problems (damaged or missing merchandise), out-of-stock items on shelf, potential security problems, and customer requests/complaints.
- Practice the “Cleaner’s Creed” and proper sanitation procedures.
- Monitor cooler and display area temperatures to ensure product quality; report refrigeration failure immediately.
- Keep sales and work area swept clean, orderly, and free from safety hazards; report hazards to management.
- Exercise proper safety practices when lifting or moving product or using equipment and tools.
Secondary Job Functions:
- Assisting the front end with bagging at busy times.
- Present favorable impression in dress, personal hygiene and business attitude.
- Properly dispose of trash.
- Successful completion of the onboarding/e-learnings and checklist within 30 days of hire/entering the department.
- Other duties assigned by management.
Physical Demands: (per work day)
The physical demands and safety risk factors of the job listed below may occur during each work shift and are listed according to their frequency.
Physical Demands
Frequency
Sitting, pulling up to 500 lbs, climbing up to 8 feet, and smelling.
1-33% (O) Occasionally
Walking on title or concrete, carrying and lifting up to 50 lbs, pushing up to 500 lbs, bending, balancing, stooping, kneeling, couching, handling, fingering, feeling, crawling, and talking.
34-66% (F) Frequently
Standing on title or concrete, reaching at waist or overhead, seeing and hearing.
67-100% (C) Continuously
Safety Risk Factors
Frequency
Loud noise, slipper or cluttered floor, contact with sharp objects and skin irritants, toxic exposure (see material safety data sheet) nuisance dust, fumes, and sprays, and hazardous cleaning solutions.
1-33% (O) Occasionally
Twisting of back and neck and hazardous equipment (mechanical moving parts).
34-66% (F) Frequently
Machines, tools, and equipment utilized:
Pallets, pallet jacks, power jack, u-boats, transport dollies, pricing gun, case cutter, trash compactor, display dividers, approved cleaning supplies
Repetitive Action:
Continuous movement of entire body.
Working Conditions: Working environment is inside and outside, and may include exposure to cold temperatures.
Hiring Range: In accordance with MA Pay Transparency requirements, the following represents a good faith estimate of the hiring range for this position. At Roche Bros., we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to education, experience, qualifications, and internal equity. The hiring range for this position is $15.00 - $17.90 per hour.
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Frequently asked questions
Roche Bros. emphasizes a respectful, team-oriented culture with a focus on the 'golden rule,' promoting high morale among associates. Their Merchandise Handlers not only stock shelves but also engage actively with customers, maintain product freshness, and adhere to strict sanitation and safety standards, reflecting a community-centered approach uncommon in all grocery roles.
Beyond typical stocking duties, Roche Bros. Merchandise Handlers monitor cooler temperatures, handle price changes, and report shrink or security issues promptly. This role requires multitasking between customer service, inventory management, and maintaining displays, ensuring products meet local community needs with a strong focus on teamwork and safety.
In New Bedford, effective communication in English, the ability to follow instructions precisely, and physical stamina for lifting and moving products are crucial. Job seekers with experience prioritizing workloads and urgency in fast-paced grocery environments are particularly valued due to the region’s competitive retail landscape.
The hiring wage for a Merchandise Handler at Roche Bros. in New Bedford ranges between $15.00 and $17.90 per hour. This range considers factors like experience and qualifications, aligning competitively with local grocery industry standards while complying with Massachusetts pay transparency regulations.
Starting as a Merchandise Handler at Roche Bros. can lead to roles such as merchandise coordinator or assistant merchandiser. The company’s training emphasis and team-oriented atmosphere provide a foundation for learning inventory management, customer interaction, and safety compliance, paving the way for advancement in retail operations.
The role involves frequent lifting up to 50 lbs, pushing heavy loads, and continuous standing or walking on hard surfaces. Additionally, handlers must navigate occasional exposure to loud noises, slippery floors, and chemical cleaners, making adherence to safety procedures critical for minimizing injury risks in this physically intensive job.
New Bedford’s grocery sector maintains steady demand for merchandise handlers due to high turnover and community retail needs. While competition exists, candidates with demonstrated reliability, physical readiness, and customer service skills tend to have an edge, especially at well-regarded chains like Roche Bros.
Roche Bros. requires handlers to rotate stock using first-in, first-out methods, monitor refrigeration temperatures actively, and follow sanitation protocols meticulously. These practices minimize spoilage and safety risks, ensuring shoppers receive fresh, well-maintained products aligned with company quality benchmarks.
Unlike broader merchandising roles, the Merchandise Handler focuses intensely on physical stocking, customer engagement, and safety compliance within a grocery setting. This position combines operational tasks with frontline interaction, fostering a direct impact on store presentation and shopper satisfaction.
Roche Bros. expects Merchandise Handlers to embody the 'golden rule,' fostering respect and support among colleagues. The company prioritizes a positive, team-oriented environment, encouraging associates to assist in multiple store areas, maintain neat appearances, and contribute to an overall welcoming shopping experience.