Risevoic
Customer Service Specialist
Company : Ferrellgas
Location : Papillion, NE, 68046
Job Type : Full Time
Date Posted : 15 January 2026
Overview
Do you want to work in an environment where the word "Team" really means something? At a place where you and your contributions are truly valued, and you can learn and grow? Then Ferrellgas wants to hear from you!
We are looking for a Full-Time Customer Service Specialist. This position is responsible for providing exceptional customer service through inbound and outbound communications for either/both Ferrellgas and Blue Rhino customers. The incumbent will work with both internal and external customers to ensure a high-quality customer service experience and strive to foster growth. In this role you get the opportunity to ensure the talent you bring is recognized by the customer you are assisting, and the company at large.
Benefits
- Medical, Dental & Vision
- Company provided STD, LTD, Life, & AD&D
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- 401(k) with company match
- Paid Time Off (PTO)
- Employee Stock Ownership Plan (ESOP)
- Wellness Program
- Parental Leave Benefit
- Tuition Reimbursement
- Employee Referral Program
- Propane Discounts
Responsibilities
• Answering phones, chat, social media, or email in a polite, courteous, and professional manner.
• Works with customers daily to sustain and improve business relationships.
• Ask probing questions to identify customer issues or concerns.
• Ensures accurate account maintenance and updating of account information.
• Uses next call avoidance technique to mitigate future questions.
• Schedules delivery orders and utilizes basic negation skills for issues pertaining to new and returning customers.
• Handles general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions.
• Can handle basic de-escalation of customer situations by following our customer complaint resolution policy.
• Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone.
• Supports the set-up of new customer accounts.
• Meet or exceed minimum performance standards outlined in company policy.
Qualifications
- High School Diploma or equivalent.
- 1 or more year(s) of customer service experience.
- Exceptional customer service and negotiation skills.
- Strong organizational skills with typing and data entry experience.
- Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers.
- Proficient in Microsoft Office including Excel, Word, and Access.
- Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States.
- Applicants must not now, or any time in the future, require sponsorship for an employment visa.
Kearney, NE
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Frequently asked questions
Handling diverse inquiries via phone, chat, or email is a core challenge, requiring quick problem-solving and politeness. Specialists often navigate scheduling deliveries, resolving service orders, and managing customer complaints, all while maintaining accurate account information and fostering strong relationships.
Strong communication, negotiation abilities, and proficiency with Microsoft Office tools like Excel and Word stand out. Given Papillion's community culture, an aptitude for teamwork and customer rapport building is critical to meet local service expectations effectively.
While formal certifications aren't mandatory, completing customer service or communication workshops can enhance expertise. Local employers value practical negotiation skills and familiarity with CRM software, making targeted training a plus for standing out in Papillion's competitive market.
Ferrellgas emphasizes genuine teamwork and growth, encouraging specialists to contribute meaningfully and develop professionally. This creates a supportive environment where your customer service efforts are recognized, aligning personal success with company values.
Ferrellgas expects specialists to manage both inbound and outbound communications for multiple brands, requiring adaptability. Specialists engage in problem-solving, account maintenance, and even payment processing, ensuring a comprehensive approach to customer satisfaction.
In Papillion, Customer Service Specialists typically earn between $38,000 and $48,000 annually, slightly below the national average due to lower regional living costs. Factors like experience and negotiation skills can influence compensation within this range.
Beyond competitive pay, Ferrellgas offers extensive benefits including health coverage, 401(k) with company match, paid time off, and tuition reimbursement. These perks, combined with stock ownership opportunities and wellness programs, create a well-rounded employment package.
The role provides foundational experience in customer relations, communication, and negotiation, crucial for climbing into supervisory or specialist managerial roles. Ferrellgas's emphasis on employee growth and development fosters internal mobility through training and mentorship.
Papillion offers a closer-knit community feel, often translating into stronger customer relationships and a less hectic work pace compared to Omaha's busier environment. This setting enables specialists to focus more on personalized service and team collaboration.
Ferrellgas prioritizes polite, professional communication and proactive problem-solving. Techniques like next call avoidance and basic de-escalation are encouraged to reduce repeat inquiries and resolve issues efficiently, enhancing the customer experience.