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Patient Service Representative
Company : Dental Care Alliance
Location : College Park, GA, 30349
Job Type : Full Time
Date Posted : 5 January 2026
Overview
Dental One Associates is seeking a friendly and motivated Patient Service Representative to join our clinical team and support our offices in College Park, Stockbridge, and Atlanta. We are committed to delivering a high level of patient care and satisfaction in a collaborative, team-based environment.
At Dental One Associates, we pride ourselves on offering comprehensive, personalized dental care in a warm and welcoming atmosphere. Our focus is on patient comfort and providing advanced treatments to support long-term oral health.
If you're passionate about patient service and enjoy working in a professional, patient-focused setting, we’d love to hear from you!
Hours: M-8am-5pm, Tuesday thru Friday - 7:30am-4:00pm
Position Overview:
This position is perfect for someone with a passion for providing outstanding customer service, a willingness to learn, and desired to get started in the dental field. environment. The person will be a support person to all the staff members and patients in his/her office. They will answer phones, handle patient inquiries, make appointments, and assist with the completion of the patient’s treatment plans through acceptable financial arrangements while being flexible in handling requests and projects assigned by other staff and/or the Office Manager. Join our team and make a meaningful impact on patients' lives through exceptional oral care.
What we offer:
- Health, dental, and vision insurance (individual and family coverage)
- Life insurance and disability benefits
- 401(k) plan
- Team-oriented work environment with access to modern dental technology
How to Apply:If you are a dedicated Patient Service Representatives looking to advance your career in a modern, patient-centered practice, we invite you to apply by submitting your CV.
Be part of our journey to shape the future of dentistry. Apply today to join our mission-driven team!
Responsibilities
- Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
- Respond to patient questions and or concerns according to DCA Policies
- Answering Telephones
- Scheduling Appointments
- Maintaining Appointment Book
- Confirming Appointments
- Follow up on no shows/cancellation of Appointments
- Register Patients on sign in sheet
- Post charges and payments to patient accounts
- Checking voicemail on a daily basis
- Maintain a clean and friendly waiting area for patients
Qualifications
Qualifications:
- 3 or more years experience working in a dental office
- Knowledge of insurance plans (HMO/PPO), is a plus
- Experience answering telephone
- Must have exceptional customer service skills
Legal Disclaimer:We comply with all minimum wage laws as applicable. All benefits are subject to potential vesting and eligibility requirements.The Company is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex, gender, sexual orientation, citizenship status, or any other characteristic protected by applicable law.
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Frequently asked questions
College Park shows steady demand for Patient Service Representatives, especially within dental and healthcare facilities. Given the city's proximity to Atlanta's metro area, candidates often face moderate competition, making strong customer service skills and dental office experience key differentiators.
Local employers in College Park favor candidates with familiarity in dental insurance processes and HIPAA compliance. While formal certifications aren't mandatory, having credentials like a Certified Medical Administrative Assistant (CMAA) or specialized dental front-office training can enhance job prospects.
Beyond basic appointment scheduling, proficiency in dental insurance plan navigation, empathetic patient communication, and multitasking between administrative duties and patient interaction sets top Patient Service Representatives apart in clinical environments.
Typical tasks include greeting patients warmly, managing appointment calendars, handling insurance inquiries, posting payments accurately, and maintaining a welcoming atmosphere—all contributing to seamless patient experiences and efficient office operations.
Starting as a Patient Service Representative can lead to roles like Dental Office Manager, Billing Specialist, or Patient Care Coordinator, especially when building expertise in dental software, insurance knowledge, and leadership within clinical teams.
Dental Care Alliance fosters development by providing access to modern dental technology, fostering a team-oriented culture, and offering benefits like health insurance and 401(k), creating a stable platform for career advancement within patient services.
Dental Care Alliance emphasizes collaborative, patient-focused care combined with advanced treatments and a welcoming environment, positioning its Patient Service Representatives to play a vital role in delivering personalized dental experiences.
In College Park, Patient Service Representatives generally earn between $32,000 and $42,000 annually, depending on experience and specific dental office demands, reflecting regional market trends for healthcare administrative positions.