Risevoic
Call Center Representative
Company : Ferrellgas
Location : Perth Amboy, NJ, 08862
Job Type : Full Time
Date Posted : 15 January 2026
Overview
Do you want to work in an environment where the word "Team" really means something? At a place where you and your contributions are truly valued, and you can learn and grow? Then Ferrellgas wants to hear from you!
We are looking for a Full-Time Customer Service Specialist. This position is responsible for providing exceptional customer service through inbound and outbound communications for either/both Ferrellgas and Blue Rhino customers. The incumbent will work with both internal and external customers to ensure a high-quality customer service experience and strive to foster growth. In this role you get the opportunity to ensure the talent you bring is recognized by the customer you are assisting, and the company at large.
Benefits
- Medical, Dental & Vision
- Company provided STD, LTD, Life, & AD&D
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- 401(k) with company match
- Paid Time Off (PTO)
- Employee Stock Ownership Plan (ESOP)
- Wellness Program
- Parental Leave Benefit
- Tuition Reimbursement
- Employee Referral Program
- Propane Discounts
Responsibilities
• Answering phones, chat, social media, or email in a polite, courteous, and professional manner.
• Works with customers daily to sustain and improve business relationships.
• Ask probing questions to identify customer issues or concerns.
• Ensures accurate account maintenance and updating of account information.
• Uses next call avoidance technique to mitigate future questions.
• Schedules delivery orders and utilizes basic negation skills for issues pertaining to new and returning customers.
• Handles general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions.
• Can handle basic de-escalation of customer situations by following our customer complaint resolution policy.
• Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone.
• Supports the set-up of new customer accounts.
• Meet or exceed minimum performance standards outlined in company policy.
Qualifications
- High School Diploma or equivalent.
- 1 or more year(s) of customer service experience.
- Exceptional customer service and negotiation skills.
- Strong organizational skills with typing and data entry experience.
- Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers.
- Proficient in Microsoft Office including Excel, Word, and Access.
- Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States.
- Applicants must not now, or any time in the future, require sponsorship for an employment visa.
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Frequently asked questions
Ferrellgas emphasizes courteous, professional communication across phone, chat, and email channels. Candidates should be adept at probing questions to uncover customer needs, using next call avoidance tactics, and managing de-escalation as per company policies, ensuring seamless service for both internal and external customers.
Growth often involves mastering negotiation and data management skills, taking on leadership roles, or transitioning into specialist functions like account management. Local opportunities may expand with Ferrellgas’s focus on customer-centric service, rewarding those who consistently exceed performance standards.
Strong organizational abilities, proficiency in Microsoft Office, and excellent verbal and written communication are critical. Experience in customer service combined with negotiation aptitude significantly enhances employability in this densely populated job market.
Employees enjoy comprehensive medical, dental, and vision coverage, alongside company-paid disability and life insurance. Additional perks include a 401(k) with company match, tuition reimbursement, propane discounts, and wellness initiatives tailored to support work-life balance and financial security.
Ferrellgas fosters a team-driven culture valuing individual contributions. Unlike generic call centers, employees engage with both Ferrellgas and Blue Rhino customers, offering diverse communication modes and specialized account management tasks, creating a dynamic and growth-oriented environment.
In Perth Amboy, NJ, Call Center Representatives typically earn between $15 and $19 per hour depending on experience and company benefits. Ferrellgas positions often align with or exceed this range, factoring in comprehensive benefits and performance incentives.
Perth Amboy’s location offers accessible public transit and highway connections, but peak hours might increase travel times. Candidates often weigh commute convenience alongside flexible scheduling options, making local residency a popular choice to minimize travel stress.
While a high school diploma suffices, certifications in customer service, data entry, or conflict resolution can provide a competitive edge. Familiarity with Microsoft Office and negotiation skills are especially valued within Ferrellgas and similar regional employers.
Ferrellgas leverages communication tools including phone, chat, email, and social media platforms. Representatives utilize software for account management and scheduling deliveries, complemented by training in customer complaint resolution and soft collections, ensuring efficient and accurate service.
The current opening focuses on full-time roles emphasizing steady customer interaction and account management. However, Ferrellgas occasionally offers flexible schedules; interested candidates should inquire directly about part-time opportunities tailored to operational needs.