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Highgate

Housekeeper/Room Attendant

Company : Highgate

Location : Cambridge, MA, 02138

Job Type : Full Time / Part Time

Date Posted : 24 December 2025

Compensation Type

Hourly

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.

With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Location

Residence Inn Franklin

4 Forge PkwyFranklin, MA 02038

Overview

The House Attendant is responsible for the maintenance and cleanliness of all assigned areas and equipment. He/she is also responsible for delivering items to guestrooms (express checkout, newspapers – property specific, etc.). Starting $15.00 p/h

Responsibilities

  • Buff marble floors daily according to hotel standards.
  • Shampoo carpets in the public areas according to hotel standards.
  • Shampoo furniture as needed.
  • Handle all requests for luggage assistance in a friendly, efficient and courteous manner.
  • Handle items for "Lost and Found" according to hotel standards.
  • Clean guestrooms as needed.
  • Have knowledge of and assist in all emergency procedures.
  • Maintain hotel equipment in proper working order.
  • Maintain storage of hotel equipment in proper area.
  • Complete special projects as assigned by the Housekeeping Manager.
  • Ensure overall guest satisfaction.

Qualifications

  • High School diploma or equivalent and/or experience in a hotel or a related field preferred.
  • Must be able to exert up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
  • Ability to stand during entire shift.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

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Frequently asked questions

This position requires stamina and strength, as duties include lifting up to 100 pounds occasionally and standing throughout the shift. Housekeepers in Cambridge must be prepared for continuous movement and handling heavy items while maintaining high cleaning standards.

While formal certifications are not always mandatory, possessing experience in hospitality hygiene standards and emergency procedures significantly enhances employability in Cambridge. Knowledge of efficient cleaning techniques and guest service etiquette is highly valued by local employers.

Expect to maintain cleanliness of guest rooms, buff floors, shampoo carpets, and assist guests with luggage. Regular upkeep of hotel equipment and handling lost and found items are also typical, ensuring a smooth guest experience at Franklin area hotels.

Highgate offers a starting wage of $15.00 per hour for Housekeeper/Room Attendants, which is competitive within the Cambridge and Franklin hospitality sector, reflecting the physical nature and skill requirements of the position.

Highgate’s role emphasizes a balance between traditional housekeeping duties and innovative hospitality management practices. Working here means exposure to a global portfolio and digital tools that enhance operational efficiency, setting it apart from typical hotel housekeeping jobs.

Highgate provides industry-leading resources and ongoing training to ensure attendants meet rigorous cleanliness protocols. Their commitment to quality and guest satisfaction is backed by advanced revenue management tools and a strong leadership team.

Cambridge’s vibrant hospitality scene keeps demand steady for skilled Housekeepers/Room Attendants. The area's mix of business and leisure travel creates consistent opportunities, though competition can increase during peak tourism seasons.

The Residence Inn in Franklin is about a 30-40 minute drive from Cambridge, which may be manageable depending on your schedule. Public transit options exist but can extend commute times, so planning ahead is advisable for punctuality.

Starting as a Housekeeper/Room Attendant can lead to supervisory roles like Housekeeper Manager or departmental positions within hotel operations. Building experience at companies like Highgate opens doors to broader hospitality management opportunities locally.

Many believe the role is solely about cleaning, but it also demands excellent guest interaction, emergency awareness, and equipment maintenance. Success requires multitasking and a proactive attitude beyond just tidying rooms.

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