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Front Desk Agent - Full Time (36+ hours)
Company : Highgate
Location : Erie, PA, 16565
Job Type : Full Time
Date Posted : 6 January 2026
Compensation Type
HourlyHighgate Hotels
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
Location
Homewood Suites Erie
2084 Interchange RoadErie, PA 16565Overview
The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Responsibilities
- Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
- Follow all cash handling and credit policies.
- Be aware of all rates, packages and special promotions as listed in the Red Book.
- Be familiar with all in-house groups.
- Be aware of closed out and restricted dates.
- Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
- Be familiar with hospitality terminology.
- Have knowledge of emergency procedures and assist as needed.
- Handle check-ins and checkouts in a friendly, efficient and courteous manner.
- Use proper two-way radio etiquette at all times when communicating with other employees.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
- Be able to complete a bucket check, room rate verification report, and housekeeping report.
- Balance and prepare individual paperwork for closing of shift according to hotel standards.
- Maintain and market promotions and guest programs.
- Maintain a clean work area.
- Assist guests with safe deposit boxes.
- Shifts 7am-3pm, 3pm-11pm, & 11pm-7am
Qualifications
- College course work in related field helpful.
- Experience in a hotel or a related field preferred.
- High School diploma or equivalent required.
- Computer experience required.
- Customer Services experience preferred.
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to cross-train in other hotel related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.
- Must be able to work weekends & holidays.
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Frequently asked questions
Balancing a full-time Front Desk Agent role with 36+ hours weekly in Erie means managing shifts that cover mornings, evenings, or overnight. Erie’s local pace and community-oriented culture often support shift flexibility, but it’s key to prioritize rest and time off to maintain energy for guest interactions and operational duties.
Overnight Front Desk Agents in Erie often navigate quieter hours but must stay alert for emergencies, late check-ins, and guest needs. Handling security protocols and managing fewer staff require sharp communication skills and the ability to multitask while maintaining a welcoming atmosphere.
Starting as a Front Desk Agent opens doors to roles like Front Office Supervisor, Guest Services Manager, or Revenue Coordinator. Gaining expertise in guest relations, reservation systems, and hospitality software can accelerate progression, especially within dynamic companies like Highgate.
Highgate’s focus on innovative revenue management and diverse hotel brands means Front Desk Agents engage with cutting-edge tools and a variety of guest profiles. Employees benefit from a global network and a culture that values both operational excellence and personalized guest experiences.
Highgate equips Front Desk Agents with industry-leading revenue management systems and training to anticipate market shifts. This empowers agents to optimize occupancy and guest satisfaction, aligning their daily tasks with corporate goals in a forward-thinking hospitality environment.
Full-time Front Desk Agents at Highgate often receive competitive hourly wages, opportunities for professional development, and access to employee programs. Erie’s cost of living complements these benefits, making the compensation package attractive for long-term career growth.
Front Desk Agents in Erie, PA typically earn between $13 to $17 per hour, depending on experience and shift. Given Highgate’s reputation, compensation may lean toward the higher end, reflecting the company’s commitment to rewarding skilled hospitality professionals.
Erie’s growing hospitality sector, boosted by tourism and business travel, maintains steady demand for Front Desk Agents. While competition exists, quality candidates with customer service skills and flexibility often find opportunities, especially in reputable firms like Highgate.
Emphasize communication finesse, multitasking ability, and familiarity with hotel reservation systems. Highlighting knowledge of local attractions and guest services tailored to Erie’s visitors can set candidates apart in this competitive market.
Highgate leverages advanced front desk software and revenue management tools, requiring Agents to be adept with digital systems. This integration enhances efficiency in check-ins, rate verification, and guest communication, aligning with modern hospitality standards.