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Services For The Underserved

Residential Aide

Company : Services For The Underserved

Location : New York, NY, 10029

Job Type : Full Time

Date Posted : 5 January 2026

Min

USD $35,000.00/Hr.

Max

USD $38,000.00/Hr.

Position Overview

The Residential Aide will work under the supervision of program leadership providing shift coverage, with flexible, rotating shift schedule, and weekend coverage.

 

  • ESSENTIAL DUTIES & RESPONSIBILITIES:
    • Provide direct crisis intervention to clients and prepares incident reports of such interventions
    • Monitor client when they are taking their medication if necessary
    • Inform staff of any prescriptions given to client that must be filled (especially 12am-8am and weekend shifts)
    • Brief incoming shifts of status of the facility (which includes all clients in and out of facility)
    • Give verbal and written warnings to clients and hand out appropriate consequences such as extra chores, removal of store and telephone privileges
    • Inform treatment staff of any concerns via an entry in communication logbook or a note in treatment staff mailbox
    • Make copies of forms to be utilize for store passes, cigarette distribution, meal checklists, etc.
    • Serve as staff escort when necessary
    • Partake in educational training to enhance skills related to job function
    • Performs various other tasks and responsibilities (i.e. facilitate morning/evening focus group
    • Participate in staff meetings as required
    • Provide coverage in the cafeteria during meal times, monitor the client bed area and remove any unnecessary items in accordance with funder rules
    • Coordinate and oversee morning/dispatches, petty cash (tokens, carfare, and lunch and dinner money) and escorts for clients as assigned
    • Some Residential Aides will provide escorts for clients as assigned and needed based on driver’s license status and eligibility. Driving eligibility is determined by SUS Driver Eligibility Policy.
    • Hourly house/room rounds and recording of time and findings in communications logbook on all shifts
    • Keep supervisor informed of all relevant information regarding the residents and the program
    • Other duties as requested by supervisor

    Qualifications

    • REQUIRED EDUCATION AND EXPERIENCE

      • High School Diploma or GED
      • Driver’s license preferred, not required
      • 1-year work experience in residential treatment or similar setting
      • Ability to provide crisis intervention utilizing good interpersonal skills with a high level of maturity and responsibility

       

      PREFERRED QUALIFICATIONS & SKILLS

      • Basic knowledge of human services

    Company Overview

    S:US IS AN EQUAL OPPORTUNITY EMPLOYER

     

    Join a team of employees who cares about the wellbeing of others. We’re proud to offer a comprehensive benefits package designed to support your wellbeing and development. From health and wellness resources to generous PTO, professional development, and more, explore all that we offer on our Benefits Page and see how S:US invests in you.

    We believe in fostering a culture built on our core values:  respect, integrity, support, maximizing individual potential and continuous quality improvement. 

    S:US is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. S:US is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities, including allowance of the use of services animals. To request reasonable accommodation or if you believe such a request was improperly handled or denied, contact the Leave Team at MyMedicalLeave@sus.org.

    ID

    2025-16850

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    Frequently asked questions

    Residential Aides in New York City often encounter a higher client density and diverse urban challenges compared to other states. The city's fast-paced environment demands flexibility and strong crisis management skills, reflecting local population needs and regulatory standards influencing residential care practices.

    While a high school diploma suffices, New York employers may favor candidates with training in crisis intervention and human services fundamentals. State-specific workshops on client rights and medication monitoring also enhance a Residential Aide's qualifications in this region.

    Success hinges on maturity, interpersonal finesse, and adaptability to rotating shifts. Being meticulous with documentation and proactive communication with treatment staff ensures effective client support in demanding urban care settings like New York.

    A typical shift involves monitoring clients’ medication intake, conducting rounds, managing client behavior through appropriate consequences, and coordinating meals or outings. The role requires constant vigilance and collaboration with healthcare and treatment teams to maintain client safety.

    Yes, the company provides educational training programs aimed at enhancing job-related skills, alongside wellness resources and professional growth opportunities. Such support is designed to foster individual potential while aligning with the organization's values of respect and integrity.

    This collaboration emphasizes respect, continuous quality improvement, and employee well-being. Residential Aides can expect a supportive atmosphere that values open communication and offers reasonable accommodations, reflecting the company’s commitment to equal opportunity employment.

    Residential Aides in this role can anticipate earning between $35,000 and $38,000 annually. This range aligns with local market standards for residential care positions in New York, balancing the responsibilities involved with competitive compensation.

    Unlike typical health aides, Residential Aides often handle crisis interventions, enforce facility rules, and oversee client behavioral consequences. Their scope blends direct care with supervisory duties, reflecting an expanded responsibility within residential treatment environments.

    Building experience through consistent performance, pursuing additional certifications, and demonstrating strong communication skills can open pathways to supervisory or specialized care roles. Networking within organizations like Services For The Underserved also facilitates career advancement.

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