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Guest Service Leader PT
Company : Lowes Foods
Location : Charleston, SC, 29414
Job Type : Part Time
Date Posted : 14 January 2026
Overview
It's an exciting time to join Lowes Foods! In addition to being part of a family-owned and growing company, we offer great pay (get paid weekly or opt in Daily Pay!), flexible schedules, and excellent benefits including a 401K and Pension Plan, tuition assistance and more!
To supervise and ensure that every guest receives the fastest and most pleasant checkout experience possible through consistent execution of Lowes Foods’ Guest Service Standards and Policies.
Pay starts at $14 / hour
Responsibilities
1. Maintenance of Guest Service Standards
a. Ensures that the front end standards detailed in the No Noticeable Wait Policy are met at all times.
b. Manages guest traffic flow from both the guest side and bagging side of the register using this positioning as an opportunity to interact with guests and monitor productivity.
c. Works with the Store Manager and Guest Service Manager to ensure that the schedule is written to provide the desired level of service within the established labor guides.
d. Trains cashiers to call additional hosts to the front end as dictated by guest needs and established daily call-up list.
e. Handles guests and hosts requests, refunds, overrides, and check approvals promptly, and professionally.
f. Ensures front end is clean, neat, and clutter free at all times and that the parking lot is free of debris and excessive carts.
g. Is a positive role model for all front end hosts in speech, manner, dress, hygiene, and integrity.
h. Ensures all unused check lanes are blocked off when not is use.
i. Monitors and enforces all other front end policies related to Asset Protection and Shrink Control.
2. Training and Development of Front End Hosts
a. Provides training and direction to hosts not meeting the front end standards.
b. Communicates to the guest service manager, problem areas and hosts not meeting performance standards.
c. Provides constant on-the-job feedback to front end hosts about performance to maintain front end service level.
3. Process guest orders (including performing as a cashier or guest service clerk).
4. Perform all other duties as assigned by management.
Qualifications
1. Friendly, outgoing personality.
2. Ability to work well with others.
3. Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
4. Ability to read and understand information and direction.
5. Knowledge of front end operations.
6. Ability to supervise people including training and development.
7. Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
8. Effective communication and guest service skills.
9. Ability to stand for extended periods of time.
10. Demonstrate successful use of math skills.
11. Ability to work well with computers.
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Frequently asked questions
In Charleston's Lowes Foods, a Guest Service Leader PT plays a pivotal role in ensuring a swift and friendly checkout. They supervise guest flow, train cashiers, and uphold service standards, making the shopping process smoother and more pleasant for customers while maintaining operational efficiency.
Mastering multitasking, effective communication, and team supervision are crucial. Since this role demands managing guest interactions and front-end operations simultaneously, sharpening leadership qualities and quick problem-solving skills will set you apart in guest service environments.
Advancement often leads to roles like Guest Service Manager or Director of Guest Services. This progression leverages experience in team leadership, customer relations, and operational oversight, paving the way for higher managerial responsibilities within retail or hospitality sectors.
Lowes Foods emphasizes family-owned values with flexible scheduling and unique benefits such as weekly or daily pay options. This creates a supportive work culture that blends traditional grocery service expectations with modern employee-focused perks.
Lowes Foods integrates thorough training and hands-on development even for part-time Guest Service Leaders. This commitment ensures that even non-full-time staff maintain high service standards, promoting consistency and guest satisfaction across all shifts.
Charleston's retail sector is growing, but demand for supervisory guest service roles like this remains steady. Candidates with strong leadership skills and customer service experience generally find favorable opportunities, especially within community-focused companies like Lowes Foods.
Charleston traffic patterns and public transit availability can affect shift punctuality. Prospective applicants should evaluate proximity to the store and transportation options to ensure reliable attendance, especially important given the role’s focus on front-end operational flow.
Starting pay is $14 per hour at Lowes Foods in Charleston, which aligns competitively with similar part-time supervisory roles in the area. This rate reflects the balance between entry-level leadership responsibilities and the region’s retail wage standards.
Lowes Foods provides continuous training and feedback opportunities, encouraging leaders to refine their skills. This proactive approach fosters growth and prepares part-time leaders for expanded roles, enhancing both personal career trajectories and store performance.
Managing fluctuating guest traffic and coordinating cashier teams requires adaptability and proactive communication. Leaders must quickly address service bottlenecks while maintaining a positive environment, ensuring smooth checkouts and adherence to company policies.