Risevoic
Call Center Representative
Company : Ferrellgas
Location : Gretna, NE, 68028
Job Type : Full Time
Date Posted : 15 January 2026
Overview
Do you want to work in an environment where the word "Team" really means something? At a place where you and your contributions are truly valued, and you can learn and grow? Then Ferrellgas wants to hear from you!
We are looking for a Full-Time Customer Service Specialist. This position is responsible for providing exceptional customer service through inbound and outbound communications for either/both Ferrellgas and Blue Rhino customers. The incumbent will work with both internal and external customers to ensure a high-quality customer service experience and strive to foster growth. In this role you get the opportunity to ensure the talent you bring is recognized by the customer you are assisting, and the company at large.
Benefits
- Medical, Dental & Vision
- Company provided STD, LTD, Life, & AD&D
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- 401(k) with company match
- Paid Time Off (PTO)
- Employee Stock Ownership Plan (ESOP)
- Wellness Program
- Parental Leave Benefit
- Tuition Reimbursement
- Employee Referral Program
- Propane Discounts
Responsibilities
• Answering phones, chat, social media, or email in a polite, courteous, and professional manner.
• Works with customers daily to sustain and improve business relationships.
• Ask probing questions to identify customer issues or concerns.
• Ensures accurate account maintenance and updating of account information.
• Uses next call avoidance technique to mitigate future questions.
• Schedules delivery orders and utilizes basic negation skills for issues pertaining to new and returning customers.
• Handles general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions.
• Can handle basic de-escalation of customer situations by following our customer complaint resolution policy.
• Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone.
• Supports the set-up of new customer accounts.
• Meet or exceed minimum performance standards outlined in company policy.
Qualifications
- High School Diploma or equivalent.
- 1 or more year(s) of customer service experience.
- Exceptional customer service and negotiation skills.
- Strong organizational skills with typing and data entry experience.
- Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers.
- Proficient in Microsoft Office including Excel, Word, and Access.
- Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States.
- Applicants must not now, or any time in the future, require sponsorship for an employment visa.
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Frequently asked questions
Gretna’s smaller market means less competition but also fewer openings compared to metro areas like Omaha. However, companies like Ferrellgas provide steady opportunities, making Gretna a balanced location for call center reps seeking steady growth without the intense rivalry found in bigger cities.
Gretna’s suburban layout offers relatively short commute times with less traffic congestion than urban centers. Public transit options are limited, so most employees rely on personal vehicles, which can impact scheduling flexibility for call center roles at Ferrellgas.
Emphasizing strong communication, active listening, and problem-solving skills is essential. Additionally, proficiency in data entry and customer relationship management tools can set candidates apart for call center roles, reflecting the multitasking demands of the position.
Yes, many call center reps progress to supervisory or specialist roles, especially in companies like Ferrellgas that value employee growth. Demonstrating negotiation skills and customer service excellence can open doors to leadership or specialized customer support positions.
Expect a dynamic workload involving answering inbound calls, handling customer inquiries across multiple channels, scheduling deliveries, and managing account updates. Balancing speed and accuracy is key to meeting performance standards in a fast-paced environment.
Ferrellgas emphasizes teamwork and employee recognition, creating an environment where call center reps feel valued. This culture encourages collaboration and personal development, distinguishing it from other customer service roles by fostering long-term employee satisfaction.
Beyond standard medical and dental coverage, Ferrellgas provides perks like employee stock ownership, tuition reimbursement, and propane discounts. These benefits enhance financial security and promote wellness, making their call center roles attractive in Gretna’s job market.
Call center reps in Gretna typically earn between $30,000 and $38,000 annually, depending on experience and skill level. Ferrellgas’s compensation aligns with this range and includes additional incentives like 401(k) matching and paid time off, boosting overall earnings.