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Guest Services Staff|Part-time| Addition Financial Arena
Company : Dallas Convention Center
Location : Orlando, FL, 32816
Job Type : Part Time
Date Posted : 10 January 2026
Oak View Group
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Position Summary
Guest Services staff are the primary contact with the guests at the facility. Employees are required to have knowledge of the building and its services, and also to provide a safe and enjoyable environment for the guests. Employees will fill ticket taker, usher, guest services, and greeter positions.
This role will pay an hourly rate between $14.00
Benefits for PT roles: 401(k) savings plan and 401(k) matching.
EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.
About the Venue
Addition Financial Arena Is a multi-purpose entertainment arena located at the University of Central Florida Campus. The arena features up to 10,000 seats and hosts a wide variety of events ranging from nationally renowned artists, family shows, college and professional sporting events, trade shows and conventions. The Arena is home to the University of Central Florida Knights Men’s and Women’s Basketball, Women’s Volleyball and the Pro Volleyball Federation’s Orlando Valkyries.
Responsibilities
JOB FUNCTIONS:
- Be familiar with ticketing, seating locations, procedures and building policies
- Able to handle large groups of guests
- Maintain control of your assigned sections or area
- Anticipate and correct any trouble situations in your area
- Know general building information and locations of various amenities
- Ensure areas are safe for patrons and staff
- Monitor alcohol consumption and related issues
- Provide exceptional customer service to all patrons
- Occasionally assist with breakdown after events
- Perform other duties as assigned
Qualifications
QUALIFICATIONS:
- Must be 18 years or older
- Must have reliable transportation
- Must be available for at least ½ of all events occurring within each month, year round
- Experience in customer service
- Ability to manage high stress situations and remain flexible
- Able to be on feet for long periods of time
- Able to work a variety of events including children’s shows, theatre performances, and loud concerts
- Must have a pleasant and outgoing personality
- Must be friendly, courteous and polite with a positive attitude
- Must be able to adhere to all company policies and procedures
- Must be able to pass a criminal background check
DESIRED SKILLS:
- Previous experience as an usher or ticket taker are a plus.
- High School Diploma (or GED) preferred
- Bilingual skills are a plus
- First aid or CPR trained
- Ability to work holidays (ie. Thanksgiving, Christmas, Hanukkah, New Years, Easter, etc.)
Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
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Frequently asked questions
Part-time guest services roles at Addition Financial Arena offer a unique blend of entertainment variety and high guest interaction, differing from other venues by hosting diverse events like college sports and concerts. This variety enhances employee experience in guest management and event adaptability, crucial for hospitality careers in Orlando's bustling live event market.
Applicants thrive with strong communication, calmness under pressure, and local venue knowledge, especially in Orlando’s dynamic arena environment. A friendly demeanor paired with flexibility for varied event types, including sports and family shows, elevates job readiness for guest services roles in this competitive market.
Skills like crowd control, ticketing familiarity, and customer service excellence are vital. Additionally, being bilingual or CPR certified can enhance job prospects, especially in a diverse, high-traffic venue like Addition Financial Arena, where safety and guest experience are top priorities.
The role offers an hourly rate starting at $14.00, reflecting competitive pay for part-time hospitality staff in Orlando. This wage aligns with local demand for guest service professionals, balancing industry standards with the dynamic event scheduling at Dallas Convention Center venues.
Dallas Convention Center relies on part-time guest services staff to manage ticketing, seating, and guest inquiries dynamically during events. Their role is pivotal in maintaining a safe and welcoming atmosphere, contributing directly to smooth event flow and positive attendee experiences.
Beyond hourly wages, part-time staff at Dallas Convention Center benefit from a 401(k) savings plan with matching, which is relatively rare in part-time hospitality roles. This demonstrates the company’s commitment to long-term employee well-being, even for seasonal or event-based workers.
Orlando’s traffic can be dense during event days, so reliable personal transportation is recommended. While some public transit routes serve the UCF campus area, flexibility and punctuality are critical for guest services roles requiring presence before event start times.
Orlando’s vibrant live event industry sustains steady demand for part-time guest services staff, particularly at venues like Addition Financial Arena. The ongoing application acceptance reflects continuous hiring needs to support a year-round calendar of diverse events.
This role provides valuable hands-on experience in customer interaction, event operations, and crisis management, serving as a strong foundation for advancing into managerial guest services or broader hospitality careers, especially within the fast-paced live event sector.
Working at Dallas Convention Center offers exposure to a global venue management leader, with access to a variety of high-profile events and cultural experiences. This diversity enriches the skill set beyond typical hotel or retail guest services jobs, making it a distinctive opportunity in Orlando.