Risevoic
Director, Client Services / Senior Living
Company : Adoration Home Health & Hospice
Location : Orlando, FL
Job Type : Full Time
Date Posted : 4 January 2026
Our Company
PharMerica
Overview
Remote
Under the general direction of the VP of Operations Programming, the Director delivers on the company’s value proposition to its clients. They lead a team of Sr Account Manager’s, Account Manager’s and Managers. The Director cultivates and maintains on-going strategic client relationships and partnerships at all levels of the organization to achieve the company revenue, growth, and retention goals.
Required Experience:
Solid background in supervising and supporting team members.
Industry experience in service-oriented environments, with healthcare, senior living, or pharmacy strongly preferred.
The position requires up to 50% travel, primarily supporting business operations across the Central and Eastern Time Zones in the United States.
Schedule: Monday - Friday, with occasional weekends and hours based on business needs
We offer:DailyPayFlexible schedulesCompetitive payShift differentialHealth, dental, vision and life insurance benefitsCompany paid STD and LTDTuition AssistanceEmployee Discount Program401kPaid-time offTuition reimbursementNon-retail/Closed-door environment
The Director, Client Services position is eligible for a Short Term Incentive Bonus of 20%
This position will be posted a minimum of 5 days
Responsibilities
• Drives retention and growth of a large book of business across a given team. • Assess, identify and train the talent on their team and appropriately assign account responsibilities. • Develops Account Managers into promotional candidates for a future position. • Tracks expiring client contracts and identify risk. They own the strategic plan for renewal along with pricing and contract negotiation. The Director also owns post mortem plans for accounts lost and how to develop strategies that avoid further losses in the future.• Deploys PharMerica’s advanced, consultative, and strategic approach to account management. This includes the successful implementation and promotion of various corporate initiatives.• Engages with the C-Suite, Regional or Facility leadership to discuss Monthly/Quarterly Business Reviews and Pharmacy Optimization Services.• Oversees client issue escalation process and collaborates with key internal partners, elevating high level issues through the organization for complete resolution. • Monitors their team’s performance on activities, tasks, contacts, and other material events with clients. • Prepares on a quarterly or semi-annual basis a Book of Business Review with Management.• Works with other company disciplines to assure that corporate standards are achieved. • Attends client and PharMerica corporate/networking events and conferences.• Conducts job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.
Qualifications
Education/Learning Experience• Required: BA/BS• Desired: MBAWork Experience• Required: 5-10 years previous experience managing a team in a client management, customer service, or client support role; previous experience with team management in a healthcare setting or other business-to-business setting. • Desired: related experience in pharmacy industrySkills/Knowledge• Required: Ability to present to all levels of management; excellent time-management skills; basic computer skills; advanced Microsoft Office proficiency; outstanding problem solving skills; experience in root cause analysis; able to collaborate cross-functionally; experience working within a team• Desired: Previous experience in a project management and client-facing customer service role; strong background in administrative management with the ability to manage multiple priorities and deadlines at once; strong experience in business writing
About our Line of Business
PharMerica, an affiliate of BrightSpring Health Services, is a full-service pharmacy solution providing value beyond medication. PharMerica is the long-term care pharmacy services provider of choice for senior living communities, skilled nursing facilities, public health organizations, and post-acute care organizations. PharMerica is one of the nation's largest pharmacy companies, offering unmatched company culture, employee development, and advancement opportunities. For more information, please visit www.pharmerica.com. Follow us on Facebook, LinkedIn, and X.Related Jobs
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Frequently asked questions
Success as a Director in Client Services for senior living hinges on strategic vision, empathy toward senior care needs, and strong team development skills. Effective communication with C-suite executives and the ability to manage complex client portfolios ensure growth and retention in this specialized healthcare sector.
Senior Living Directors uniquely blend healthcare knowledge with client relationship management, focusing on long-term care pharmacy services and senior community needs. Unlike generic client service roles, this position demands navigating regulatory environments and optimizing pharmacy solutions tailored to senior living facilities.
Holding this role opens pathways toward senior executive leadership within healthcare operations, business development, or regional management. The combination of client relationship expertise and industry-specific knowledge positions professionals to advance into VP or director-level roles across healthcare and pharmacy sectors.
While a BA/BS is standard, certifications like Certified Senior Advisor (CSA) or Project Management Professional (PMP) can enhance candidacy in Orlando’s competitive market. Familiarity with healthcare compliance and pharmacy operations certifications also add significant value to this leadership position.
Orlando's expanding senior population drives strong demand for experienced senior living directors, especially those with healthcare and pharmacy expertise. Competition is notable, but candidates with proven leadership and client retention skills in senior care environments are highly sought after.
Orlando offers relatively manageable traffic compared to larger metros, yet travel demands up to 50% for this role require flexibility. The company’s flexible scheduling and occasional remote work help balance extensive travel, supporting a healthier work-life balance for directors managing regional teams.
At Adoration Home Health & Hospice, the Director role involves deep integration with senior living and pharmacy services, emphasizing consultative account management and strategic client partnerships. The company’s focus on employee development and a closed-door environment sets it apart from typical client services roles.
Yes, this position includes a competitive short-term incentive bonus of 20%, alongside benefits like daily pay, health insurance, tuition assistance, and a 401(k) plan. Such perks underscore the company’s commitment to supporting senior client directors in a demanding healthcare landscape.
Salaries for Senior Living Directors in Orlando generally range from $95,000 to $130,000 annually, depending on experience and company size. Given the specialized nature of client services in healthcare and pharmacy, compensation often includes bonuses and benefits that add significant total value.
Travel is a key component, with about 50% of time spent supporting business operations across multiple states. This mobility enables direct engagement with clients and teams, ensuring strategic growth and client retention throughout the region’s senior living communities.