Risevoic
Customer Service Representative
Company : Ferrellgas
Location : Vance, AL, 35490
Job Type : Full Time
Date Posted : 23 December 2025
Overview
Do you want to work in an environment where the word "Team" really means something? At a place where you and your contributions are truly valued, and you can learn and grow? Then Ferrellgas wants to hear from you!
We are looking for a Full-Time Customer Service Specialist. This position is responsible for providing exceptional customer service through inbound and outbound communications for either/both Ferrellgas and Blue Rhino customers. The incumbent will work with both internal and external customers to ensure a high-quality customer service experience and strive to foster growth. In this role you get the opportunity to ensure the talent you bring is recognized by the customer you are assisting, and the company at large.
Benefits
- Medical, Dental & Vision
- Company provided STD, LTD, Life, & AD&D
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- 401(k) with company match
- Paid Time Off (PTO)
- Employee Stock Ownership Plan (ESOP)
- Wellness Program
- Parental Leave Benefit
- Tuition Reimbursement
- Employee Referral Program
- Propane Discounts
Responsibilities
• Answering phones, chat, social media, or email in a polite, courteous, and professional manner.
• Works with customers daily to sustain and improve business relationships.
• Ask probing questions to identify customer issues or concerns.
• Ensures accurate account maintenance and updating of account information.
• Uses next call avoidance technique to mitigate future questions.
• Schedules delivery orders and utilizes basic negation skills for issues pertaining to new and returning customers.
• Handles general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions.
• Can handle basic de-escalation of customer situations by following our customer complaint resolution policy.
• Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone.
• Supports the set-up of new customer accounts.
• Meet or exceed minimum performance standards outlined in company policy.
Qualifications
- High School Diploma or equivalent.
- 1 or more year(s) of customer service experience.
- Exceptional customer service and negotiation skills.
- Strong organizational skills with typing and data entry experience.
- Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers.
- Proficient in Microsoft Office including Excel, Word, and Access.
- Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States.
- Applicants must not now, or any time in the future, require sponsorship for an employment visa.
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Frequently asked questions
In Vance, AL, customer service roles often emphasize close community interaction and personalized support due to smaller population density. Unlike large urban centers, these jobs may focus more on building long-term customer relationships and understanding local customer needs, which can enhance job satisfaction and stability.
While formal certifications aren't mandatory, having credentials in communication, conflict resolution, or CRM software proficiency can boost employability in Alabama. Local employers, including Ferrellgas, often appreciate candidates with demonstrated skills in negotiation and customer interaction, reflecting regional service expectations.
Handling propane product inquiries requires knowledge of safety protocols and regulatory compliance. Representatives often need to address emergency situations calmly, manage delivery scheduling conflicts, and de-escalate customer concerns efficiently while maintaining professional and accurate communication.
Ferrellgas supports growth through skill development and internal opportunities. Representatives excelling in customer relations and operational knowledge may progress to supervisory roles or specialized positions such as customer account management, benefiting from tuition reimbursement and employee referral incentives.
The typical pay for a Customer Service Representative in Vance, AL ranges from $30,000 to $38,000 annually, influenced by experience and company benefits. Positions at Ferrellgas may offer competitive compensation packages, including health benefits and employee stock ownership plans that enhance total earnings.
Ferrellgas fosters a team-driven atmosphere where representatives contribute actively to a supportive work environment. Daily tasks reflect this culture through collaborative problem-solving, open communication channels, and recognition of employee efforts, which collectively promote engagement and professional growth.
Ferrellgas emphasizes personalized customer interaction with a focus on propane services, combining technical knowledge with exceptional service skills. This unique blend requires adaptability in handling both routine inquiries and urgent scenarios, setting it apart from more generic energy sector customer roles.
Proficiency in Microsoft Office, especially Excel and Access, alongside data entry accuracy, significantly improves efficiency. Familiarity with CRM platforms and basic negotiation techniques also contributes to resolving customer issues swiftly and maintaining precise account records.
Vance's market shows steady demand for customer service professionals, with Ferrellgas valuing candidates who demonstrate strong communication, reliability, and local employment eligibility. Tailoring applications to highlight relevant experience and soft skills, plus leveraging employee referral programs, can greatly enhance hiring prospects.