Assistant Ticket Operations Manager | Full-Time | Moody Center

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

The Assistant Ticket Operations Manager will provide Moody Center clients with comprehensive event management and ticketing services. Primary responsibilities include supervision of part-time box office staff, box office operations, customer service and ticketing resolution, and Archtics database maintenance. Product specialization will include Host, Archtics, TM1, and Account Manager.  The Assistant Ticket Operations Manager must be able to confidently interact with arena teams such as Finance, Marketing, Premium Sales & Service, Front of House, Operations, and IT. This role is supported by and works closely with the entire ticketing team.

This role pays an annual salary of $50,000-$55,000

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)

This position will remain open until January 2, 2026.

About the Venue

At Moody Center in Austin, Texas, we are building a championship organization that serves our fans, community, and business partners through world-class sports, entertainment, and experiences. We believe our employees are our greatest assets.  We strive to create a culture that empowers and inspires our employees to go above and beyond for our clients, patrons and community.  

Moody Center is Austin’s new arena that gave the “Live Music Capital of the World” the world-class arena it deserves.  Moody Center is a premiere 15,000+ seat venue that hosts the biggest artists and acts on the planet. Designed specifically for concerts, the new arena is home to The University of Texas Women’s and Men’s basketball games, family shows, and other sporting and community events. Moody Center is the first of its kind in the industry with an unrivaled partnership between Oak View Group, Live Nation/C3 Presents, The University of Texas at Austin, and Minister of Culture, Matthew McConaughey. Moody Center has been recently named the Arena of the Year by Pollstar and by the Academy of Country Music. 

Responsibilities

• Hire, train, schedule, and supervise all part-time box office staff.
• Develop and maintain excellent client relationships while meeting and exceeding client service level agreements.
• Advise and assist with reporting for the venue and its promoter clients as needed.
• Manage internal ticketing processing and procedures.
• Responsible for day of show box office support for venue, promoter, and customers.
• Assist in management of ROFR program offerings.
• Ensure the venue is maximizing its use of Ticketmaster Products and Services.
• Use troubleshooting techniques and tools to identify the root cause of issues including the research of client/customer complaints about service levels.
• Must be able to work a flexible schedule inclusive of weekends, nights and holidays required
• Frequent bending, lifting 15-20 pounds, sitting, exposure to multiple external elements, extensive walking through the building including inclines and stairs.
• Perform all other duties as assigned. 

Qualifications

• Bachelor’s Degree in Business, Sports Management, Marketing or other related field preferred.
• 2-4 years of experience with the Ticketmaster suite of products including Host, Archtics, TM1, Mobile Technology or other similar systems.
• Experience with large-scale events in an arena, stadium, or concert setting of a similar size (15,000 seats) is highly desirable.
• Must be able to work independently, as well as train, manage, and motivate others.
• Proficiency with Microsoft Office including Word, Excel, Outlook, and PowerPoint.
• Candidate must also have the ability to work with the public and possess conflict resolution skills.
• Ability to work well within a team environment, yet comfortable completing tasks independently.
• Must be adaptable with the ability to work under pressure to meet deadlines. 
• Strong verbal and written communication skills, with an expert ability to present and communicate new ideas and concepts.
• Extremely organized and detail- oriented, resourceful, quick learner, and able to handle multiple projects simultaneously.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.