Risevoic
Call Center Representative
Company : Roche Bros.
Location : Framingham, MA, 01701
Job Type : Full Time / Part Time
Date Posted : 15 January 2026
Overview
The Cashier provides excellent customer service by efficiently and accurately processing customer transactions at the checkout lane. This individual provides the highest level of quality service by creating a pleasant and friendly atmosphere and treating each and every customer and associate like one of the family!
Minimum Qualifications
1. Must be passionate about people and committed to customer service excellence!2. Must be able to work as a team member and interact positively with customers.3. Must possess a high standard of integrity and reliability.4. Successful completion of e-learnings and department training programs.5. Must be able to read, write, speak, and understand English.6. Ability to work a schedule based on the business needs of the store location.7. Authorized to work within the U.S.
Responsibilities
The list of essential functions is not exhaustive and may be supplemented as necessary by the company.
1. Promote the company image as a service-oriented operation where every associate will greet, assist, render efficient service and thank customers in a prompt, courteous, friendly, and business-like manner. 2. Commit to the “Golden Rule” and work with management and fellow associates to build a strong customer service team.3. Record all items at correct prices in their correct departments quickly and efficiently. Utilize all techniques specified in training.4. Verify identification for beer and wine purchases (where applicable). 5. Follow company cash handling procedures and maintain acceptable over/short record 6. Participate in bagging customers’ orders properly, and check register for product before the customer leaves to ensure nothing is left behind.7. Notify customer service manager or assistant customer service manager of any problems: customer inquiries or complaints, incorrect prices or poorly marked merchandise, errors/problems with UPC codes, change and coin needed, potential security problems, shrink problems within the store, perishable overstock at check stand (returns), or any unusual problems or situations.8. Participate actively in controlling shrink (loss of profit); checking the bottom of carriages, accurate ringing, shoplifting awareness, associate theft, and perishable overstock control.9. Keep sales and work area and equipment clean, orderly, and free from safety hazards; report hazards to management.10. Ensure company standards of cleanliness, safety, proper food handling practices, sanitation, and productivity are achieved.11. Other duties as assigned by management
Secondary Job Functions:1. Cashiers may be scheduled as Service Clerks or Head Cashiers as dictated by the business need.2. Return shopping carts and hand baskets to the proper location.3. Assist in training new associates.
Physical Demands: (per work day)
The physical demands and safety risk factors of the job listed below may occur during each work shift and are listed according to their frequency.
Physical Demands
Frequency
Sitting
0% (N) Never
Carrying up to 50 lbs, stooping, kneeling, or crouching. (Self-checkout Assistant must be able to carry up to 20 lbs or more.)
1-33% (O) Occasionally
Walking on a tile or concrete floor, pushing up to 250 lbs, bending, balancing, and smelling.
34-66% (F) Frequently
Standing on a tile or concrete floor, lifting up to 50 lbs, pulling up to 250 lbs, handling, fingering, feeling, reaching at the waist or overhead, talking, seeing, and hearing.
67-100% (C) Continuously
Safety Risk Factors
Frequency
Hazardous equipment (mechanical moving parts) and toxic exposure (see material safety data sheet).
0% (N) Never
Loud noise, slippery or cluttered floor surface, contact with sharp objects, contact with skin irritant, nuisance dust, fumes, and sprays, and hazardous cleaning solutions.
1-33% (O) Occasionally
Twisting of the back and neck and cluttered floor space.
67-100% (C) Continuously
Machines, tools, and equipment utilized:
Scanner, scales, adding machine, check scanner, cash register, shopping cart, POS system, phones/paging system, store computer system, bagging supplies, U-boats, approved cleaning supplies.
Repetitive Action:
The continuous movement of the entire body.
Working Conditions: Working environment is inside.
Hiring Range: In accordance with MA Pay Transparency requirements, the following represents a good faith estimate of the hiring range for this position. At Roche Bros., we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to education, experience, qualifications, and internal equity. The hiring range for this position is $15.00 - $17.90 per hour.
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Frequently asked questions
In retail-centric call centers, representatives often develop expertise in managing high volumes of customer inquiries while honing problem-solving skills. This role can pave the way to supervisory positions or specialized customer service roles, especially when you consistently deliver efficient and friendly support.
Beyond basic communication, proficiency with POS systems, quick adaptation to cash handling protocols, and a strong commitment to teamwork elevate candidates in Framingham's retail call centers. Familiarity with local customer preferences also enhances service quality in this region.
Handling diverse customer requests, managing transaction accuracy, and addressing unexpected issues like pricing errors or overstock require agility. Being proactive, attentive to detail, and communicating effectively with management supports smooth operations within Roche Bros.' customer service framework.
Roche Bros. emphasizes a family-like atmosphere and teamwork, which can create a supportive environment uncommon in larger call centers. Employees often gain varied experience from transaction processing to shrink control, fostering versatile skills applicable to broader retail roles.
Positions at Roche Bros. offer a wage between $15.00 and $17.90 per hour in line with Massachusetts pay transparency laws. Factors like experience, training completion, and reliability can influence where within this range a candidate might start.
Framingham's retail sector shows steady demand for customer service roles due to its dense population and commercial activity. While competition exists, candidates demonstrating strong customer care skills and flexibility have favorable hiring prospects.
Framingham has accessible public transit options and highway routes, but traffic peaks during rush hours. Candidates should evaluate travel times and possibly seek shifts that avoid peak congestion to maintain punctuality and work-life balance.
At Roche Bros., the role blends cashier duties with customer service, emphasizing in-person transaction accuracy and store presentation, unlike traditional call centers focused solely on phone-based support. This hybrid nature demands multitasking and physical activity.
Given the responsibilities involving cash handling, shrink control, and accurate pricing, trustworthiness is paramount. Roche Bros. relies on dependable associates to maintain financial accuracy and uphold its reputation for quality service.
New hires undergo e-learning modules and department-specific training that cover customer interaction best practices, cash procedures, and safety standards. This structured onboarding ensures associates align with company values and operational protocols.