Premium Club Attendant | Part-Time | Benchmark International Arena

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

The Premium Club Attendant plays a vital role in delivering an exceptional guest experience in our premium seating areas. With a strong focus on hospitality, attention to detail, and teamwork, the Premium Club Attendant ensures that food and beverage areas are well-maintained and that guests receive courteous, personalized service throughout the event.

This position is ideal for individuals who thrive in fast-paced environments and are passionate about creating memorable experiences by anticipating guest needs and consistently exceeding expectations.

This role will pay an hourly rate of $18.00-$20.00 and is tip eligible. 

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.

This position will remain open until December 19, 2025.

About the Venue

From 2011-2013, Benchmark International Arena had more than $62 million in improvements that have clearly revolutionized the industry and made it the premier entertainment venue in the state of Florida.

With a wide array of venues spread throughout the United States, it can be difficult to find one that distinguishes itself from the others. That is not the case with the renovated AMALIE Arena, Florida’s premier entertainment venue and home of the three-time Stanley Cup champion, Tampa Bay Lightning.

Boasting unique features like lightning-throwing Tesla coils, the 11,000 square-foot Budweiser Biergarten with incredible views of the city and a massive five-manual, 105-rank digital pipe organ, AMALIE Arena consistently ranks among the very best venues in the United States. The best part? This is only the beginning.

Responsibilities

• Maintain and monitor food and beverage service areas, ensuring they remain clean, organized, and fully stocked throughout events.
• Replenish food and beverage items in a timely manner, coordinating with the culinary team to ensure smooth execution and consistent food quality.
• Set up and break down assigned service areas, including linens, dishware, glassware, utensils, and serving equipment, ensuring all items are operable and clean before and after each event.
• Provide attentive, friendly, and professional guest service by anticipating needs, responding promptly to requests, and proactively addressing issues such as empty platters, spills, or guest concerns.
• Observe and monitor guests to provide assistance when needed and recognize when guests are visibly intoxicated, following company alcohol service policies and procedures.
• Monitor inventory, fulfill requisitions, and ensure club areas are properly equipped with serving ware and supplies.
• Collaborate with fellow attendants, supervisors, and the culinary team to deliver a seamless, elevated premium experience.
• Follow all company policies, procedures, and standards for safety, sanitation, uniform appearance, and guest interaction.
• Ensure compliance with health and safety regulations while promoting a positive atmosphere for guests and team members.
• Demonstrate reliability and consistent attendance in accordance with company standards.
• Perform additional duties as assigned by supervisors or managers to support event operations

Qualifications

• High school diploma or equivalent preferred.
• Previous experience in hospitality, food service, or customer service preferred (premium or fine dining service experience a plus).
• Strong interpersonal and communication skills, with the ability to engage employees, management, and guests in a professional and positive manner while maintaining a guest-first mindset
• Ability to speak, read and write in English
• Ability to multitask and remain organized in a fast-paced, team-oriented environment.
• Attention to detail and commitment to service excellence and cleanliness.
• Possess a valid food handling certificate or alcohol service permit as required by state or federal regulations, or be willing to obtain the certification through company-provided training
• Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation and product inventory
• Ability to stand and walk for extended periods of time and lift up to 25 lbs.
• Must be able to work flexible hours, including evenings, weekends, and holidays.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.