Risevoic
Call Center Representative
Company : Ferrellgas
Location : Plainfield, IN, 46168
Job Type : Full Time
Date Posted : 15 January 2026
Overview
Do you want to work in an environment where the word "Team" really means something? At a place where you and your contributions are truly valued, and you can learn and grow? Then Ferrellgas wants to hear from you!
We are looking for a Full-Time Customer Service Specialist. This position is responsible for providing exceptional customer service through inbound and outbound communications for either/both Ferrellgas and Blue Rhino customers. The incumbent will work with both internal and external customers to ensure a high-quality customer service experience and strive to foster growth. In this role you get the opportunity to ensure the talent you bring is recognized by the customer you are assisting, and the company at large.
Benefits
- Medical, Dental & Vision
- Company provided STD, LTD, Life, & AD&D
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- 401(k) with company match
- Paid Time Off (PTO)
- Employee Stock Ownership Plan (ESOP)
- Wellness Program
- Parental Leave Benefit
- Tuition Reimbursement
- Employee Referral Program
- Propane Discounts
Responsibilities
• Answering phones, chat, social media, or email in a polite, courteous, and professional manner.
• Works with customers daily to sustain and improve business relationships.
• Ask probing questions to identify customer issues or concerns.
• Ensures accurate account maintenance and updating of account information.
• Uses next call avoidance technique to mitigate future questions.
• Schedules delivery orders and utilizes basic negation skills for issues pertaining to new and returning customers.
• Handles general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions.
• Can handle basic de-escalation of customer situations by following our customer complaint resolution policy.
• Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone.
• Supports the set-up of new customer accounts.
• Meet or exceed minimum performance standards outlined in company policy.
Qualifications
- High School Diploma or equivalent.
- 1 or more year(s) of customer service experience.
- Exceptional customer service and negotiation skills.
- Strong organizational skills with typing and data entry experience.
- Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers.
- Proficient in Microsoft Office including Excel, Word, and Access.
- Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States.
- Applicants must not now, or any time in the future, require sponsorship for an employment visa.
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Frequently asked questions
Strong communication, patience, and problem-solving abilities are critical for success as a Call Center Representative in Plainfield, IN. Additionally, proficiency in data entry and familiarity with Microsoft Office tools enhance efficiency, while negotiation skills help in managing customer concerns effectively.
Starting as a Call Center Representative opens pathways toward supervisory roles, team leadership, or specialized customer experience positions. Gaining expertise in conflict resolution and technology platforms can accelerate career advancement within the customer service industry.
Representatives often navigate varied customer emotions and inquiries, requiring adaptable communication strategies. Managing emergency service requests, account updates, and payment processing demands attention to detail and calm problem-solving under pressure.
Plainfield shows a steady demand for customer service roles, particularly in energy and utility sectors. Employers prioritize candidates with local residency for better community understanding, and there's growth in remote-capable call center positions.
Competition remains moderate with several regional companies seeking representatives fluent in customer engagement. Ferrellgas’s benefits and growth opportunities make it appealing, attracting well-qualified applicants, thus emphasizing the need for solid customer service experience.
Ferrellgas provides comprehensive health plans, 401(k) matching, tuition reimbursement, and employee stock ownership, setting it apart in Plainfield. These perks foster loyalty and personal growth, making it attractive for candidates seeking stability alongside a supportive work culture.
Ferrellgas relies on its Call Center Representatives to enhance customer satisfaction through direct, empathetic communication. Their role supports brand loyalty by handling inquiries, resolving complaints, and ensuring timely service coordination, reflecting the company’s commitment to teamwork.
Call Center Representatives in Plainfield typically earn between $32,000 and $40,000 annually, depending on experience. Ferrellgas’s compensation aligns with this range, complemented by benefits like paid time off and wellness programs enhancing overall remuneration.
This position uniquely blends inbound and outbound communications with specialized tasks such as propane delivery scheduling and emergency script execution. The role demands multi-channel interaction including phone, chat, and social media, requiring versatile communication skills.
Applicants must be U.S. citizens, lawful permanent residents, or have valid work authorization without the need for visa sponsorship. This ensures compliance with federal employment regulations while maintaining a stable workforce.