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Room Attendant
Company : Highgate
Location : Cherry Hill, NJ, 08034
Job Type : Full Time / Part Time
Date Posted : 28 December 2025
Compensation Type
HourlyHighgate Hotels
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
Location
Residence Inn Cherry Hill
1821 Old Cuthbert RdCherry Hill, NJ 08034Overview
The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.
Responsibilities
- Thoroughly clean guestrooms according to standards.
- Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up.
- Remove all trash and dirty linen from guestrooms and hallways.
- Keep all hallways, public areas and closets clean, neat and vacuumed
- Restock housekeeping cleaning cart for next day's use.
- Replenish chemical bottles.
- Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager.
- Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.
- Handle items for “Lost and Found” according to the standards.
- Ensure overall guest satisfaction.
Qualifications
- High School diploma or equivalent and/or experience in a hotel or a related field preferred.
- Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
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Frequently asked questions
Cherry Hill's hospitality sector maintains steady demand for Room Attendants, particularly in well-established hotels like Highgate's Residence Inn. Local competition is moderate, driven by tourism and business travel, with candidates benefiting from flexible availability and strong guest service skills to stand out.
Yes, Cherry Hill's hotel industry experiences higher staffing needs during holiday periods and local events. Room Attendants often see increased hours in peak seasons, making this an ideal time for applicants seeking part-time or temporary work with opportunities for extra shifts.
Applicants must be prepared for physically demanding tasks such as lifting up to 50 pounds, prolonged standing, and repetitive movements like vacuuming or restocking supplies. These requirements ensure efficient guestroom maintenance and uphold cleanliness standards in hospitality settings.
Highgate's global presence offers Room Attendants exposure to diverse hotel brands and operational excellence. This role can serve as a foundation for advancing into supervisory or specialized hospitality positions by gaining hands-on experience with industry-leading standards and guest interactions.
Many believe Room Attendants only clean rooms; however, the role encompasses guest satisfaction, reporting maintenance issues, managing lost and found items, and ensuring public areas are welcoming. This multi-faceted job demands attention to detail and proactive communication.
Highgate equips its Room Attendants with advanced cleaning supplies and digital tools to track room status and maintenance requests. Training emphasizes both guest service excellence and efficient use of resources, ensuring staff meet the company's high hospitality standards.
Room Attendants in Cherry Hill typically earn between $13 to $16 per hour, slightly above the national average due to the region's cost of living and Highgate's competitive compensation policy. This hourly pay reflects the physical demands and skill level required.
Highgate fosters an inclusive, service-driven work environment focused on innovation and teamwork. Room Attendants benefit from supportive management, clear communication channels, and opportunities to contribute to guest satisfaction, enhancing job fulfillment even in routine tasks.
Showcasing communication skills, attention to detail, time management, and the ability to handle guest requests tactfully can differentiate candidates. Emphasizing experience with inventory restocking and maintenance reporting aligns well with employer expectations.
Room Attendants follow strict protocols for logging, storing, and reporting lost items to supervisors, ensuring accountability and guest trust. This process helps maintain hotel reputation and supports efficient resolution of guest inquiries regarding missing belongings.