Risevoic
Patient Services Manager 2
Company : Sodexo
Location : Des Moines, IA, 50309
Job Type : Full Time
Date Posted : 14 January 2026
Role Overview
We are SodexoMagic!
SodexoMagic is the joint venture partnership between NBA Hall of Famer Earvin “Magic” Johnson and Sodexo. As a certified minority company, we deliver food, facilities management, and integrated services to corporations, healthcare facilities, K-12 schools, colleges and universities, and aviation lounges. This strategic alliance between Magic Johnson Enterprises and Sodexo, Inc., enables us to deliver creative solutions to our clients along with our local partners throughout the communities we serve.
Sodexo is seeking a Patient Service Manager 2 at UnityPoint Health - Iowa Methodist Medical Center located in Des Moines, IA. This strategic food service leader will direct and manage the patient feeding operations at this medical center. This food service manager will lead, mentor and develop a team of frontline staff and supervisors and will work closely with nurses and patients to ensure we are meeting and exceeding expectations
What You'll Do
- evaluate and develop service levels for the Patient Services Program, working to exceed patient satisfaction
- oversee Sodexo’s Patient Dining Program (At Your Request) and daily meal rounding inclusive of service recovery
- collaborate with clinical, food service and interdisciplinary teams to enhance the patient experience
- perform tray assessments to ensure food quality, presentation and tray accuracy
- present team updates at monthly meetings to senior management
- perform management functions that including supervision of hourly associates, employee development, scheduling, and other HR related matters
What We Offer
Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
More extensive information is provided to new employees upon hire.
What You Bring
- experience reporting on metrics and department data to management
- demonstrated success in implementing process or procedure improvements and enhancements
- passion for our patients and customers to ensure our Sodexo CARES (Compassion, Accountability, Respect, Enthusiasm and Service) behaviors are followed daily
- knowledge of nutrition and specialized diets
- perform management functions that including supervision of hourly associates, employee development, scheduling, and other HR related matters
- strong management skills, preferably in healthcare
Who We Are
At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.
Qualifications & Requirements
Minimum Education Requirement - Associate's Degree or equivalent experienceMinimum Management Experience - 2 yearsMinimum Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.
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Frequently asked questions
Excelling as a Patient Services 2 Manager requires strong team mentorship skills, effective communication with clinical staff, and the ability to adapt patient service processes to improve satisfaction. Leadership here blends operational oversight with compassion and accountability, crucial for managing healthcare food service teams efficiently.
This role uniquely focuses on patient dining and service recovery within a hospital setting, integrating food service management with clinical collaboration. Unlike broader healthcare managers, it demands specialized knowledge in nutrition and direct interaction with patients to elevate their dining experience in Des Moines’ medical centers.
A Patient Services 2 Manager prioritizes overseeing meal quality, conducting tray assessments, and coordinating with nursing staff, unlike general hospital care managers who focus more broadly on clinical operations. This position merges foodservice supervision with frontline patient engagement to enhance satisfaction.
Sodexo’s partnership with Magic Johnson Enterprises fosters innovation and community focus, emphasizing diversity and inclusion. Their Patient Services Manager 2 role offers career growth, comprehensive benefits, and a culture valuing employee voice, setting it apart in healthcare foodservice leadership.
This position bridges Sodexo’s foodservice expertise with UnityPoint Health’s clinical staff through collaboration on patient satisfaction initiatives and specialized diet management, ensuring seamless service delivery tailored to healthcare environments in Des Moines.
Patient Services Managers at this level in Des Moines typically earn between $55,000 and $70,000 annually. Salaries depend on experience, education, and specific healthcare foodservice expertise, reflecting local cost of living and demand for skilled management in hospital settings.
While an associate’s degree is the minimum, certifications in healthcare management or nutrition can be advantageous. Iowa employers often favor candidates with demonstrated process improvement skills and familiarity with clinical dietary requirements for hospital foodservice roles.
Des Moines shows steady demand for healthcare foodservice managers due to expanding hospital services. Competition is moderate, with candidates who combine management experience and patient-focused service skills favored in local hiring.
Des Moines' traffic is generally manageable, aiding reasonable commute times for hospital-based roles. Sodexo promotes schedules accommodating work-life balance, with paid holidays and PTO supporting employee wellbeing in this healthcare leadership position.
Starting here can lead to senior management roles within healthcare service operations. Sodexo’s tuition reimbursement and internal growth focus enable advancement towards broader leadership positions managing multiple sites or integrated health services.