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Company : THE UNIVERSITY OF UTAH
Location : Centerville, UT, 84014
Job Type : Full Time
Date Posted : 11 January 2026
Overview
As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA
This position provides exceptional care for our patients and guests by offering them professional service and creating a memorable patient experience. The incumbent accurately and professionally handles all desk operations including, but not limited to, all phases of the patient registration and scheduling process. They will also advise patients on financial obligations which may include the establishment of payment plans. The core responsibilities of this role maximize efficiency through facilitating and ensuring the accuracy of the information flow between medical staff, hospital staff, and other various departments.
Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.
Responsibilities
- Greets and directs patients to their correct destinations both in person and over the phone. Anticipates the needs of the patients and guests then responds in an accurate and timely manner.
- May be required to utilize, troubleshoot, and assist patients and family with a check-in kiosk.
- Schedules patient appointments and contacts patients for rescheduling, missed appointments, and appointment reminders.
- Completes patient admission and registration process by reviewing accounts and other compliance-related documents for completeness and accuracy. Obtains and documents missing information required for registration.
- Verifies patient benefits and eligibility, when needed. Collects all necessary co-pays, deductibles, and co-insurance, as needed. Responds to questions regarding accounts status, payment arrangements, and concerns. Resolves billing or charge disputes or forwards problem accounts to the appropriate individual for resolution.
- Reconciles cash against daily charge and cash reports.
- Monitors patient flow, adjusts workflows, and notifies the clinical staff of any pertinent information and changes.
- Acts as a liaison between patients, guests, back office staff and providers.
- Assists patients with automated medical record access, as needed.
- Manages inventory and maintenance.
- May be required to drive patients from the hospital to designated locations.
- Performs other duties, as required.
Knowledge / Skills / Abilities
- Demonstrated potential ability to perform the essential functions of the job as outlined above.
- Ability to maintain a professional demeanor in stressful or difficult situations.
- Ability to provide care appropriate to the patient demographic served.
- Ability to display active listening and verbalize empathy while developing relationships with patients, guests and coworkers.
- Ability to communicate with patients in a confidential, professional manner using tact and diplomacy.
- Ability to assess data regarding the patient's status and provide care, as detailed in the department's policies and procedures manual.
- Demonstrated excellent communication, interpersonal, organizational and follow-through skills.
- Ability to be highly motivated and pay attention to detail with a passion to provide excellent customer service in a fast paced environment.
- Ability to work efficiently and independently.
- Demonstrated computer skills and an ability and willingness to learn new applications and software, procedures and processes.
- Ability to assimilate data from various sources.
- Demonstrated knowledge of HIPAA regulations to ensure that patient information is guarded and respected.
- Ability to navigate a facility with multiple providers and services.
Qualifications
Qualifications
Required
- One year of office experience, customer service experience, or the equivalency.
- Current, valid Utah driver's license at time of hire may be required in some areas.
Qualifications (Preferred)
Working Conditions and Physical Demands
Employee must be able to meet the following requirements with or without an accommodation.
- This position involves light work that may exert up to 20 pounds and may consistently require light work involving lifting, carrying, pushing, pulling, or otherwise moving objects. This position involves standing for extended periods of time and is not exposed to adverse environmental conditions.
Physical Requirements
Carrying, Listening, Pulling and/or Pushing, Sitting, Speaking, Standing, WalkingRelated Jobs
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Frequently asked questions
Efficient patient registration streamlines communication between clinical and administrative teams, ensuring accurate scheduling and billing. At THE UNIVERSITY OF UTAH, this coordination reduces wait times and improves overall patient satisfaction, which is vital for a high-volume healthcare environment focused on exceptional care.
In Centerville, UT, roles requiring patient interaction benefit from strong interpersonal skills and familiarity with HIPAA compliance. Candidates with experience in customer service or office administration tend to excel, especially when they can adeptly handle scheduling systems and financial discussions.
While healthcare administrative roles in Centerville generally prioritize customer service experience, possessing a valid Utah driver's license is often preferred to accommodate tasks like patient transportation. Certifications in medical billing or health information management can also enhance candidacy.
Typical duties include managing patient check-ins, scheduling appointments, verifying insurance eligibility, and handling payments. The role demands multitasking across patient communication, data accuracy, and maintaining smooth workflow between various hospital departments.
THE UNIVERSITY OF UTAH emphasizes a culture of collaboration and innovation, requiring staff to not only manage registrations but also foster memorable patient experiences. This role integrates patient care communication with administrative precision within a nationally recognized academic health system.
Healthcare administrative roles in Centerville typically offer salaries between $30,000 and $40,000 annually, depending on experience. Given the high demand for efficient patient service staff in Utah’s healthcare sector, compensation may include benefits aligned with the healthcare industry's standards.
Handling sensitive patient information while maintaining empathy can be challenging. Additionally, balancing fast-paced workflow with accuracy in registration and billing requires strong organizational skills, especially in a Level 1 trauma center with diverse patient demographics.
Strict adherence to HIPAA ensures patient confidentiality during all registration and billing processes. Staff must carefully manage data access, communicate discreetly, and handle patient records with integrity to comply with federal privacy laws, which is critical in Utah’s healthcare environments.
Centerville’s growing healthcare demand intensifies hiring needs, leading to frequent openings for patient service positions. Candidates with flexible availability and readiness to start promptly often gain advantage, aligning with community growth and increasing patient volumes.
Many Utah hospitals, including THE UNIVERSITY OF UTAH, utilize automated kiosks and electronic health record systems to streamline patient check-in and appointment management. Familiarity with these platforms enhances efficiency and supports seamless patient flow in busy clinical settings.