Program Supervisor

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Position Overview

S:US is seeking a Program Supervisor for their Home Base homeless prevention program.

This position is located at 3rd Avenue New York, NY 10035

The Program Supervisor supports and implement best-practices in homeless prevention service delivery. This includes support program assessment, outreach and enrollment activities, monitoring the engagement, follow-up and caseload assignment functions of the program, and supporting overall operations Homebase. The Program Supervisor will work alongside the Homebase Director and management to collect, analyze and monitor data, track and help improve outcomes and support the quality assurance work within the program and its related special projects (FASTEN follow-up, SAMSHA enhancement, supplemental grants/services). They supervise the Data Manager and Archives Manager, and actively engage with funders, stakeholders and the S:US teams to ensure successful delivery of high-quality programming and to meet all program contractual requirements.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Conduct monthly data reviews with Program Director in order to manage the budget and targeting of services and program activities of the contract.
• Responsible for the presentation of program enrollment and data reports to management.
• Review and monitor distribution of Financial Assistance and resources in coordination with Financial Liaison
• Track all Financial Aid Request packets.
• Maintain the Department of Social Services enrollment reports.
• Chart the monthly DSS target requirements. Track goals and relay data information to Program Director on a monthly basis.
• Maintain tracking reports for clients seeking services to ensure that Homebase is meeting Department of Homeless Services targets for families with children, adult families, and single adults.
• Manage the daily work of a team of Homebase staff, including the Data Manager and Archives Manager.
• Work within a crisis driven environment with a knowledge base of housing and homeless prevention services
• Attend and deliver ongoing professional development as part of the S:US Homebase program.
• Provide qualitative and quantitative feedback to management to inform both policy and practi
• Be available to families seeking assistance at least five days a week, eight hours a day
• Work to ensure that families are receiving full support in the program
• Serve as agency/program liaison to community agencies and/or groups
• Provide clear written reports that capture key findings to include provider areas of strength, and recommendations for improvemen
• Ability to work a flexible schedule when need ed
• Comply with all S:US Employee Policies, Procedures, and Protocols, S:US Corporate CompliancePolicies, documentation standards, and NYS Dept. of Social Services Rules, Regulations, and Statutes
• Working knowledge of various computer software programs including email, Microsoft Word, Excel, and PowerPoint. Ability to use the AWARDS and CARES systems.
• Verify PATH clients seeking services submit proper required documentations for an eligibility determination.
• Track outreach activities done by all staff members
• Support implementation and service delivery of special projects including SAMHSA, private grants and new initiatives.
• Performs other duties as assigned.

Documentation

Regularly updates and reviews charts, CARES, and other records/systems, helping to ensure that the program follows the rules and regulations of licensing and funding agencies, and in accordance with organizational policies and procedures.

Ensures project milestones/goals are met while adhering to approved budgets.

Supports timely and accurate documentation of housing services.

Works alongside staff as needed for compliance/quality improvement measures for seamless service delivery.

Assists with accreditation reviews, monitoring visits and program audits.

Completes all required trainings.

Contributes to the development of program policies and procedures to ensure effective and efficient delivery of services.

Incorporates the use of best practices for ongoing quality improvement of the S:US Homebase and affiliated program.Accountability

Prioritizes and manages multiple projects simultaneously and following through on issues in a timely manner.

Responds to participant and stakeholder needs promptly, accurately and with courtesy and respect.

Models appropriate behavior and represents the organization in a positive and appropriate manner.

Promotes the SSVF Housing First model of service delivery. Develop and promote an awareness of critical barriers to attaining or maintaining permanent housing, and rapid response to those barriers including assistance with legal services as allowable and access to other CoC services as needed

Reports on HUD VASH meetings, agendas and prepares responses and recaps for management and stakeholders to ensure all team tasks and goals are being accomplished as expected.

Effectively communicates with the Veterans Services team by providing constructive feedback to Veterans Services staff regarding housing services.High-Quality Service Delivery

Assists in the implementation and development of best practices in the field.

Delivers high-quality customer services to all stakeholders.

Conducts fieldwork up to 20% of the work week.

Other duties as assigned by management

Qualifications

REQUIRED EDUCATION AND EXPERIENCE

• Bachelor’s Degree or combination of education and experience
• Proven data-collection and analysis experience a must
• Ability to work independently and as part of a multi-disciplinary team, to assist individuals of diverse ethnicities, backgrounds, ages, and sexual preferences

PREFERRED QUALIFICATIONS  & SKILLS

• Bilingual candidates preferred but not required

Company Overview

S:US IS AN EQUAL OPPORTUNITY EMPLOYER

Join a team of employees who cares about the wellbeing of others. We’re proud to offer a comprehensive benefits package designed to support your wellbeing and development. From health and wellness resources to generous PTO, professional development, and more, explore all that we offer on our Benefits Page and see how S:US invests in you.

We believe in fostering a culture built on our core values:  respect, integrity, support, maximizing individual potential and continuous quality improvement. 

S:US is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. S:US is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities, including allowance of the use of services animals. To request reasonable accommodation or if you believe such a request was improperly handled or denied, contact the Leave Team at MyMedicalLeave@sus.org.

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