Risevoic
Customer Service Representative
Company : Catholic Health Initiatives
Location : Seattle, WA, 98101
Job Type : Full Time
Salary : 25.25-35.67 HOUR
Date Posted : 29 December 2025
Job Summary and Responsibilities
Virginia Mason is seeking a Customer Services Representative in our ambulatory clinic.
The Customer Services Representative facilitates and coordinates the daily activities of the section to ensure that each patient feels respected, welcome and comfortable. As a Customer Services Representative you will assist providers in administering health care through telephone answering, appointment scheduling, rooming patients, managing and communicating daily schedules, ensuring revenue capture is complete/timely, and communicating test results and patient concerns in an efficient and timely manner. Our Customer Service Representatives contribute to the strength of our Team Medicine approach to collaborative medicine and benefit from the changes enacted through our Virginia Mason Production System, a model that has transformed health care by providing patients with easier access to care, reducing errors, and continuously innovating patient safety and quality that has been adopted by other organizations here and abroad.
Join us, and find out how many ways Virginia Mason offers customer service professionals the chance to focus on what really matters - our patients.
If you are ready to start a career with an established team in an organization that understands the importance of your life’s calling, it’s time to connect with us!
'We deliver inspired people to do meaningful work.'
Job Requirements
Required:
· 6 months customer service or medical setting experience or Associates degree.
· Professional demeanor with a positive, upbeat attitude
· Excellent organizational and interpersonal communications.
· Detail oriented with ability to multi-task. Capable to work independently with minimal supervision.
· Ability to effectively present information an respond to questions from administrative and clinical staff, groups of managers, patients and physiciansPreferred:· Knowledge of medical terminology
Just as Virginia Mason is dedicated to improving the lives of our patients and our community, we are equally dedicated to your professional and personal success. With a wide range of perks that includes a comprehensive compensation and benefits package, and the opportunity to live in one of the most livable cities in the nation, you will find that an opportunity with Team Medicine is one worth taking.
We are an equal opportunity/affirmative action employer.
Where You'll WorkVirginia Mason Franciscan Health brings together two award-winning health systems in Washington state CHI Franciscan and Virginia Mason. As one integrated health system with the most patient access points in western Washington, our team includes 18,000 staff and nearly 5,000 employed physicians and affiliated providers.
At Virginia Mason Franciscan Health, you will find the safest and highest quality of care provided by our expert, compassionate medical care team at 11 hospitals and nearly 300 sites throughout the greater Puget Sound region.
While you’re busy impacting the healthcare industry, we’ll take care of you with benefits that include health/dental/vision, FSA, matching retirement plans, paid vacation, adoption assistance, annual bonus eligibility, and more!
Vancouver, WA
Top trending job titles hiring now
Popular Searches
Frequently asked questions
Seattle's vibrant healthcare sector demands customer service reps to be adept at managing diverse patient needs while navigating a competitive job market. The cost of living and local work culture influence expectations, making strong communication and multitasking skills especially valuable here.
While not always mandatory, certifications like Medical Terminology or HIPAA Compliance are highly regarded in Seattle’s medical customer service roles. These credentials demonstrate readiness to handle healthcare-specific inquiries, enhancing employability within organizations like Catholic Health Initiatives.
Building strong organizational abilities, grasping medical terminology basics, and honing interpersonal communication are key. Additionally, being detail-oriented and capable of multitasking independently positions candidates well for customer service roles in healthcare settings.
Expect to handle appointment scheduling, patient check-ins, communicating test results, and coordinating between clinical staff and patients. Ensuring smooth daily workflows and timely revenue capture are critical tasks that keep the clinic functioning efficiently.
Absolutely. Starting here offers exposure to collaborative medicine models and patient-centered care, paving the way for advancement into supervisory positions or specialized administrative roles within Virginia Mason Franciscan Health’s extensive network.
Catholic Health Initiatives emphasizes a team medicine approach and innovative patient safety practices through the Virginia Mason Production System. This unique culture fosters professional development and prioritizes meaningful patient interactions beyond typical customer service duties.
Seattle's expanding healthcare industry drives steady demand, but competition remains moderate due to the city's skilled workforce. Candidates with relevant experience and familiarity with medical settings often stand out in this market.
In Seattle, healthcare customer service representatives typically earn between $40,000 and $52,000 annually, depending on experience and certifications. The region’s higher living costs are generally balanced by competitive compensation and comprehensive benefits.
Yes, employees enjoy extensive health, dental, and vision coverage, retirement matching, paid vacation, and bonuses. The organization’s supportive environment also emphasizes work-life balance and ongoing professional growth opportunities.
A positive attitude, professional demeanor, and strong communication skills are essential. Additionally, being detail-oriented with the ability to multitask independently aligns with the company's commitment to respectful, patient-focused care.