Risevoic
Qa Coordinator
Company : ResCare Community Living
Location : New Albany, IN
Job Type : Full Time
Date Posted : 5 January 2026
Our Company
ResCare Community Living
Overview
Conducts case file record reviews for compliance with regulations/company processes and identifies opportunities for improvement or corrective actions to ensure contractual performance expectations.
Responsibilities
- Conducts Site Reviews at locations as assigned and submit results.
- Participate in the Pre-Survey Review process.
- Review incident reporting and initiate follow up when needed.
- Participate in follow up with Corrective action plans (survey, audits, etc)
- Submit weekly QA reports in a timely manner to Quality Assurance Manager/Supervisor.
- Present feedback to management regarding areas that need improvement.
- Ensure all clients receive a return call within 24 hours of calling.
- Review quality assurance standards, studies existing policies and procedures and interviews personnel and patients to evaluate effectiveness of quality assurance programs.
- Implement and monitor standard operating procedures.
- Other duties as assigned.
Qualifications
- Associates degree in Human Services, education, psychology, sociology or related field required. Bachelor’s degree preferred.
- Minimum two plus years related experience
- Demonstrated knowledge of quality assurance procedures and federal, state and local coalition laws and mandates
- Demonstrated knowledge of computers and knowledge of data management processes
- Demonstrated knowledge of eligibility determination processes and filing procedures
About our Line of Business
ResCare Community Living, an affiliate of BrightSpring Health Services, has five decades of experience in the disability services field, providing support to individuals who need assistance with daily living due to an intellectual, developmental, or cognitive disability. We provide a comprehensive range of high-quality services, including: community living, adult host homes for adults regardless of disability, behavioral/mental health support, in-home pharmacy solutions, telecare and remote support, supported employment and training programs, and day programs. For more information, please visit www.rescarecommunityliving.com. Follow us on Facebook and LinkedIn.Related Jobs
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Frequently asked questions
A Qa Coordinator in New Albany must navigate state-specific regulations and adapt quality assurance protocols to local community living settings. Challenges often include managing diverse client needs, aligning with Indiana's health mandates, and effectively coordinating corrective actions across multiple service sites.
ResCare’s Qa Coordinator role emphasizes hands-on case file reviews and direct interaction with both personnel and clients, blending compliance oversight with continuous quality improvement in community living. This contrasts with more narrowly focused QA roles that may prioritize technical auditing over client-centered feedback.
Candidates with an associate degree in human services or related fields, complemented by two-plus years in quality assurance and familiarity with federal/state mandates, are highly valued. Proficiency in data management and eligibility processes tailored to Indiana's regulatory environment also enhances candidacy.
While formal certifications aren’t always mandatory, credentials like Certified Quality Auditor (CQA) or specialized training in healthcare compliance often give applicants a competitive edge in Indiana, reflecting the state’s emphasis on rigorous QA standards within community living programs.
New Albany’s market for Qa Coordinators is moderately competitive due to a growing demand for quality assurance in community-based health services. Compared to larger cities, there’s less saturation, but candidates should still demonstrate strong compliance expertise to stand out locally.
Qa Coordinators in New Albany typically earn between $45,000 and $58,000 annually, with variations based on experience and education. ResCare Community Living offers competitive pay aligned with Indiana’s healthcare QA market, reflecting the role’s responsibility in managing compliance and quality standards.
At ResCare, Qa Coordinators can advance toward roles such as Senior QA Analyst or QA Manager, especially by deepening expertise in compliance, data management, and leadership within disability services. The company’s focus on comprehensive quality programs supports internal growth pathways.
Days often involve conducting site reviews, analyzing case files for compliance, collaborating with staff on corrective actions, and preparing detailed QA reports. This hands-on role requires balancing data-driven assessments with proactive communication to improve service quality.
ResCare equips Qa Coordinators with access to quality monitoring software and comprehensive training on regulatory updates, ensuring staff can effectively implement and track corrective plans. This support fosters adherence to high standards in community disability care.
Feedback from Qa Coordinators is crucial at ResCare; it informs management decisions and drives adjustments to policies and procedures. The company values this input to refine quality assurance programs, enhance client satisfaction, and maintain compliance with evolving regulations.