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Front End Associate
Company : Roche Bros.
Location : Waltham, MA, 02452
Job Type : Full Time / Part Time
Date Posted : 24 December 2025
Overview
Prepare food and display product in the department in a careful, clean, neat, and expedient manner ensuring that all product is fresh, rotated, and well-stocked for customers while maintaining great customer service.
Minimum Qualifications
- Must be 18 years of age.
- Must be able to read, write, speak, and understand English, with the ability to follow instructions.
- Ability to work a schedule based on the business needs of the store location.
- Authorized to work within the U.S.
Responsibilities
The list of essential functions is not exhaustive and may be supplemented as necessary by the company.
- Commit to the “Golden Rule” and work with other associates to build a strong deli team.
- Provide continuous attention to customers’ needs at the service counter.
- Offer product suggestions.
- Process merchandise according to production guidelines and follow established sanitation standards.
- Slice meats and cheeses.
- Prepare and wrap cheeses, sandwiches, and other deli related products.
- Stock display cases and rotate all products to ensure date control.
- Unload deliveries and store product in designated area.
- Monitor/maintain the cooler, freezer, equipment, and work area to the sanitation standards of the company.
- Practice the “Cleaner’s Creed” and proper sanitation procedures.
- Ensure sales and work area are swept and wiped clean, orderly, free from safety hazards, and report hazards to management. Operate and clean department equipment and tools.
- Exercise proper safety practices when lifting or moving product or using equipment.
Secondary Job Functions:
- Restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost.
- Keep display cases, cooler and freezer organized and clean; clean walls, fans, drains, and equipment.
- Present favorable impression in dress, personal hygiene and business attitude.
- Notify management of associate theft, customer shoplifting, unauthorized mark downs or property defacement.
- Successful completion of the onboarding/e-learnings and checklist within 30 days of hire/entering the department.
- Other duties as assigned by management.
Physical Demands: (per work day)
The physical demands and safety risk factors of the job listed below may occur during each work shift and are listed according to their frequency.
Physical Demands
Frequency
Crawling.
0% (N) Never
Sitting, pushing and pulling up to 250 lbs, climbing up to 8 feet, kneeling, and crouching.
1-33% (O) Occasionally
Carrying and lifting up to 50 lbs, bending, balancing, stooping, and reaching at waist or overhead.
34-66% (F) Frequently
Standing and walking on a title or concrete floor, handling, fingering, feeling, talking, seeing, hearing, and smelling.
67-100% (C) Continuously
Safety Risk Factors
Frequency
Loud noise, cluttered floor surface, contact with skin irritant, toxic exposure (see material safety data sheet), nuisance dust, fumes, and sprays, and hazardous cleaning solutions.
1-33% (O) Occasionally
Twisting of back and neck, slippery floor surface, and contact with sharp objects.
34-66% (F) Frequently
Hazardous equipment (mechanical moving parts).
67-100% (C) Continuously
Machines, tools, and equipment utilized:
Slicer, case cutter, kitchen utensils, electronic scales, shrink film wrapper, steamer, pricing gun, compactor, sink, cooler, freezer, and approved cleaning supplies.
Repetitive Action:
Continuous movement of entire body.
Working Conditions: Working environment is inside and possibly outside within cold temperatures that may be wet.
Hiring Range: In accordance with MA Pay Transparency requirements, the following represents a good faith estimate of the hiring range for this position. At Roche Bros., we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to education, experience, qualifications, and internal equity. The hiring range for this position is $15.40 - $20.10 per hour.
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Frequently asked questions
Working as a Front End Associate at Roche Bros. involves frequent lifting up to 50 lbs, standing for long periods on tile or concrete, and occasional climbing or kneeling. The role requires stamina and the ability to handle fast-paced, often cold environments while maintaining safety standards.
Success in this role demands attention to product quality, proficiency with deli equipment like slicers and scales, and strong teamwork. Being detail-oriented with sanitation and rotation procedures ensures freshness and customer satisfaction, essential for this front end position.
Beginning as a Front End Associate can lead to supervisory roles such as assistant front end manager or department coordinator. Gaining expertise in food handling, inventory management, and customer relations opens doors to broader retail operations or specialty food service careers.
Roche Bros. emphasizes a cooperative deli team culture, strict sanitation, and customer attentiveness. Associates are expected to uphold a 'golden rule' work ethic, suggesting a strong focus on respectful teamwork and product excellence uncommon in all competitors.
Waltham’s retail food sector has moderate competition for front end roles. Roche Bros. attracts candidates with its reputation and pay range, but local demand means applicants should highlight customer service skills and flexibility to stand out.
The pay range at Roche Bros. for this role is $15.40 to $20.10 per hour, which aligns well with Waltham’s grocery retail standards. This competitive wage reflects local cost of living and the physical demands of the position.
Yes, Roche Bros. provides onboarding and e-learning to equip new associates with necessary deli skills. While prior experience helps, the company values attitude, ability to follow instructions, and commitment to team cooperation over previous deli work.
Unlike front desk roles focused on administrative tasks, this position centers on food preparation, product rotation, and customer interaction within a grocery deli. It blends manual work with service, requiring both physical stamina and product knowledge.
Teamwork is crucial; associates must collaborate closely to maintain product freshness, manage stock efficiently, and deliver seamless customer service. Roche Bros. fosters a 'golden rule' culture encouraging respect and cooperation among deli team members.
Associates may face cold temperatures inside coolers and freezers, sometimes combined with wet conditions if working outside. Being prepared for these environments and following safety protocols is essential for comfort and injury prevention.