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Front End Associate
Company : Roche Bros.
Location : Medford, MA, 02155
Job Type : Full Time / Part Time
Date Posted : 24 December 2025
Overview
To process and stock quality merchandise on shelves and displays in a careful, clean, neat, and expedient manner. Ensuring that a variety of product is fresh and appealingly displayed for our customers while maintaining great customer service.
Minimum Qualifications
- Must be 18 years of age.
- Ability to work at multiple store locations as needed.
- Basic computer skills.
- Must be able to read, write, speak, and understand English, with the ability to follow instructions.
- Ability to work a schedule based on the business needs of the store location.
- Authorized to work within the U.S.
Responsibilities
The list of essential functions is not exhaustive and may be supplemented as necessary by the company.
- Commit to the “Golden Rule” and work with other associates to build a strong produce team.
- Greet, assist and thank customers in a prompt, courteous and friendly manner.
- Achieve the highest associate morale in the industry by working in a style that is Respectful, Supportive and Totally Team Oriented (RSTO).
- Be knowledgeable and able to differentiate between all of the various types of produce merchandise including taste, preparation method or use, and price differences between varieties of similar classes of products (i.e., types of apples, potatoes, etc.).
- Offer product suggestions.
- Stock product and displays ensuring proper grading, rotating, crisping, trimming, wrapping, watering, and company sanitation practices are followed in in accordance with company policy and product code dates. Make use of the oldest products first (first in, first out).
- Fill and build displays; make sure product is priced accurately.
- Assist in checking and verifying produce department receiving when required.
- Receive, unload, and put away daily loads from delivery and store product in designated area to protect product quality.
- Observe all store rules and company policies, along with shift operating hours at all times as schedules or assigned by produce manager.
- Adhere to all local, state, and federal health and civil code regulations.
- Maintain a neat, well-groomed personal appearance at all times and observe company dress code.
- Practice the “Cleaner’s Creed” and proper sanitation procedures.
- Process merchandise according to production guidelines and handle damaged and spoiled products according to company policy and assist in controlling the level of damaged goods.
- Keep back room, cooler, freezer, fans, drains, and display cases organized and clean. Along with monitoring the correct temperature and reporting refrigeration failure immediately to management.
- Keep work area swept clean, orderly and free from safety hazards; report any hazards immediately to management.
- Exercise safe practices when lifting or moving product, along with cleaning department equipment and tools.
Secondary Job Functions:
- Occasional calls to the front end to help bag at busy times.
- Restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost.
- Notify management of associate theft, customer shoplifting, unauthorized mark downs or property defacement.
- Successful completion of the onboarding/e-learnings and checklist within 30 days of hire/entering the department.
- Other duties as assigned by management.
Physical Demands: (per work day)
The physical demands and safety risk factors of the job listed below may occur during each work shift and are listed according to their frequency.
Physical Demands
Frequency
Crawling.
0% (N) Never
Sitting, balancing, stooping, kneeling, climbing up to 8 feet, and crouching.
1-33% (O) Occasionally
Carrying and lifting up to 50 lbs, pushing and pulling up to 250 lbs, bending, and reaching at waist or overhead.
34-66% (F) Frequently
Standing and walking on a title or concrete floor, handling, fingering, feeling, talking, seeing, smelling, and hearing.
67-100% (C) Continuously
Safety Risk Factors
Frequency
Loud noise, slippery or crowded floor surface, hazardous equipment (mechanical moving parts), contact with skin irritant, toxic exposure (see material safety data sheet), nuisance dust, fumes, sprays, and hazardous cleaning solutions.
1-33% (O) Occasionally
Twisting of back and neck and contact with sharp objects.
34-66% (F) Frequently
Machines, tools, and equipment utilized:
Wrapper, scale, pineapple core machine, pallet jack, pressure washer, crate opener, pricing gun; must be 18 year of age to use the following: knives, case cutter, power jack, trash compactor
Repetitive Action:
Continuous movement of entire body.
Working Conditions: Working environment is inside and within cold temperatures.
Hiring Range: In accordance with MA Pay Transparency requirements, the following represents a good faith estimate of the hiring range for this position. At Roche Bros., we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to education, experience, qualifications, and internal equity. The hiring range for this position is $15.00 - $17.90 per hour.
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Frequently asked questions
Front End Associates at Roche Bros. in Medford frequently handle lifting up to 50 lbs and pushing carts up to 250 lbs. Expect continuous standing, walking on concrete floors, and occasional climbing. These activities require physical stamina and adherence to safety practices to manage merchandise efficiently.
Unlike general front office roles, a Front End Associate focuses heavily on stocking, product rotation, and produce knowledge. This job blends customer interaction with hands-on merchandising, requiring skills in product handling and sanitation, setting it apart from typical administrative front desk duties.
In Medford’s retail scene, starting as a Front End Associate can lead to supervisory or specialist roles. Roche Bros. and similar stores value internal promotion, especially for associates who demonstrate teamwork, product expertise, and reliability, creating a pathway to assistant manager or department lead roles.
Basic computer proficiency is essential, including familiarity with inventory systems, pricing tools, and communication platforms. Roche Bros. expects associates to efficiently use devices like pricing guns and scales, and to follow digital onboarding and training modules, ensuring smooth daily operations.
Medford's grocery sector shows steady demand for Front End Associates, driven by local population needs. Seasonal fluctuations affect hiring, with busier periods in holidays. Applicants with flexible availability and produce knowledge often have an edge, as employers prioritize reliable and versatile team members.
Roche Bros. emphasizes a respectful, team-oriented culture known as RSTO, encouraging high associate morale. Their focus on produce expertise and sanitation standards creates unique expectations, combining customer service with detailed product care, which may differ from other local retailers’ approaches.
Front End Associates at Roche Bros. in Medford earn between $15.00 and $17.90 per hour, reflecting Massachusetts pay transparency standards. Actual wages hinge on experience, qualifications, and internal equity, with opportunities for raises based on performance and tenure within the store.
While no formal certifications are mandated, associates must be authorized to work in the U.S. and have strong English communication skills to follow instructions and assist customers effectively. Multilingual abilities can be advantageous but are not explicitly required.
Beyond stocking, Front End Associates enhance customer experience by greeting shoppers courteously, offering product suggestions, and maintaining clean, attractive displays. Their knowledge of produce varieties helps customers make informed choices, fostering trust and repeat visits.
Yes, Roche Bros. enforces strict safety rules, especially since associates must be 18 to operate knives, case cutters, and power jacks. Proper training in equipment use and sanitation, along with vigilance about workplace hazards, ensures a safe environment for all team members.